Management and Program Analyst (Workforce Management)

Job description

Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Air and Marine Operations, Human Capital Division, Washington, DC.

Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

Responsibilities In this Management & Program Analyst (Workforce Management) position you will become a key team member of Homeland Security professionals acting as an advisor to management, assessing the productivity, effectiveness, and efficiency of AMO Human Capital efforts, resolving complex problems related to position management, staffing and placement, performance management, awards, and workers' compensation that support the mission of CBP.

This position starts at a salary of $101,401.00 (GS-12, Step 1) to $156,755.00 (GS-13, Step 10) with promotion potential to $156,755.00 (GS-13 Step 10).

GS Salary: Visit this link to view the locality pay tables by geographic area.

If you do not see your geographic area listed, select the Rest of United States pay table.

Some positions fall under a special pay rate depending on the series, grade level and location of the position.

Please visit this link to view special pay rate charts.

Typical work assignments include: Advising on changes to organizational structures, charts, and mission and function statements to implement reorganizations, to reduce or eliminate functional overlap among the assigned programs.

Providing AMO's senior leaders with analytical insight into the Table of Organizations for assigned offices across AMO.

Monitoring encumbered and vacant positions to ensure AMO positions' data elements are accurately recorded.

Facilitating the effective filling of vacancies, coordinating between assigned offices and CBP's Office of Human Resources Management (HRM) Hiring Center.

Providing analytical data reporting of supported offices to capture employment levels and hiring trends.

Providing analytical support on a variety of personnel programs in support of the Human Capital mission.

Requirements Conditions of Employment You must be a U.S. Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.S. residency for at least three of the last five years (additional details below) All pre-employment processes will be conducted in English You may be required to pass a background investigation CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards.

Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes.

Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties.

Please review further details via the following link.

DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.

Learn more about E-Verify including your rights and responsibilities.

Bargaining Unit: This position is not covered under the bargaining unit.

This vacancy has a local commuting area requirement, as defined below: The area surrounding the duty station by which people reasonably travel back and forth from home to work; Or The employee's permanent duty station is located within the reasonable travel area surrounding the duty station of this vacancy; Or if applicable For employees who are detailed or temporarily promoted for more than 1 year to another duty location, the detailed or temporary duty location is considered to be the duty location of record for commuting area purposes.

For employees detailed or temporarily promoted for less than one year, the permanent duty location is considered the duty location of record for commuting area purposes.

Qualifications Experience: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Assisting in providing analytical support on a variety of personnel programs in support of the Human Capital mission, to include: Performance Management, Awards, Collective Bargaining Agreement and Workers' Compensation.

Analyzing and making recommendations to improve workforce management operations and address and resolve Human Capital program issues.

Analyzing management proposal impact on program areas and coordinating implementation.

Planning, scheduling, and carrying out major projects, exercising discretion and judgment in determining whether to increase or reduce the scope of projects or studies.

Developing and coordinating hiring plans by obtaining input from program officials.

Establishing priorities, identifying facts and applying pertinent precedents to situations; providing staff work advice, guidance, integrated work plans, proposed courses of action, and documents ready for signature.

You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Researching, interpreting, and evaluating information, precedent cases, and statutes and regulations in order to identify issues, recommend actions, and re-engineer processes.

Selecting and and applying appropriate program evaluation and measurement techniques in determining compliance with rules and regulations issued by the agency, or in measuring and evaluating program accomplishments.

Evaluating the content of new or modified legislation for projected impact upon the agency's programs or resources.

Directing complex studies requiring application of advanced analytical and statistical methods and techniques.

Develop staffing standards covering current and new complex program functions or missions.

Developing new approaches to identifying meaningful workload factors and performance quality levels, and determine accurate measurement techniques.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the Required Documents section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 10/22/2025.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICTAP eligible.

View information about CTAP/ICTAP eligibility on OPM's Career Transition Resources website.

To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position.

In addition, you must submit the supporting documents listed under the Required Documents section of this announcement.

Education Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Additional Information Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments.

Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement.

To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.

Additional Hiring and Special Appointing Authorities: See THIS JOB IS OPEN TO section above for what additional Appointing Authorities may apply.

Veterans, military spouses, Peace Corps/VISTA volunteers, and people with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission.

If you are a member of one of these groups, you may not have to compete with the public for federal jobs.

To determine your eligibility and to understand what documentation would be required with your application, please click on the appropriate link below.

You must provide documentation supporting your eligibility prior to the closing date of this announcement.

If you have any questions regarding your eligibility, please contact the CBP Hiring Center via the contact information listed at the end of this job opportunity announcement.

Veterans Military spouses Effective until December 31, 2028, any spouse of a member on active duty may be eligible Individuals with Disabilities The proof of disability documentation must specify that you are eligible to apply using Schedule A.

It does NOT need to detail your specific disability, medical history or need for accommodation.

For more information visit this link.

Peace Corps and VISTA Land Management Hiring Flexibility Act: The following documents are required at the time of application: SF-50s to demonstrate that you meet the eligibility requirements and the most recent performance rating signed by your supervisor or a statement from your supervisor documenting acceptable performance.

Other miscellaneous hiring authorities Positions with known promotion potential do not guarantee promotion, nor is the promise of promotion implied.

Required Skill Profession

Other General