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Urgent! Management Services Business Analyst Job Opening In San Antonio – Now Hiring IBC Bank

Management Services Business Analyst



Job description

Job Summary

: The Senior Business Analyst is responsible for collaborative technical and business partnerships of assigned applications and ongoing support.

The Senior Business Analyst will serve as a liaison between the business/operations and IT teams to provide guidance and the coordination of enhancements, reports, documentation, and version control as needed.

Job Description:

ESSENTIAL JOB FUNCTIONS

  • Serves as a liaison between the business/operations team and IT teams

  • Partner with business executives across all markets to assess needs of the departments and branches for the assigned applications

  • Facilitates the definition of business needs, requirements, and process optimization goals for the assigned application(s); Communicates business needs with appropriate operations and IT executives to formulate executable plans to meet needs of the business

  • Facilitates the design, documentation, analysis, creation, and testing of the assigned application based on user design specifications

  • Work cross functionality to solve problems and implement changes through implementation and on-going maintenance of the application(s); Collaborates with the vendor/internal team on functional issue resolution

  • Develops reports; Prepares trend analysis based on reporting data from the application and provide necessary analytics to the business team

  • Assist in the management of goals based on KPI’s set by the business, i.e. past due notices, low score targets, etc.

  • Addresses functional application questions for management and users

  • Supports and focuses on prioritization from business team’s end user’s perspective for new requirements and enhancements

  • Facilitates regular meetings to address issues, enhancements, etc.

  • Collaborates with the technical teams on the Change Management planning and implementation

  • Coordinates, in conjunction with technical teams, the Disaster Recovery testing

  • Displays acceptable Leadership core competencies, and is committed to continued development of strengths and gaps, in the following categories:

  • Individual Work Characteristics

  • Decision-Making

  • Planning and Organizing

  • Leadership Styles

  • Interpersonal skills

  • Communication skills

  • Project Management

  • Other duties as assigned

  • SKILLS

  • Facilitation

  • Excellent verbal and written communication skills

  • Active listening

  • Complex problem-solving

  • Conflict resolution

  • Coordination

  • Critical thinking

  • Monitoring

  • Negotiation

  • Service orientation

  • Speaking

  • Social perceptiveness

  • Systems evaluation

  • Systems analysis and evaluation

  • Time management

  • Teamwork

  • Calmness in high stress times

  • Judgment and decision making

  • Organization

  • Risk management

  • Information technology

  • EDUCATION & EXPERIENCE

  • Associate degree or higher in a related field or 3+ years relevant work experience or analyst experience

  • Experience with Microsoft Office products: Excel, Word, PowerPoint, Outlook, Visio

  • Relatable knowledge and experience of Information Technology principles and concepts preferred

  • Knowledge of banking principles and concepts preferred


  • Required Skill Profession

    Business Operations Specialists



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      Unlock Your Management Services Potential: Insight & Career Growth Guide


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