Manager, Business Operations eCommerce

Job description

**Position Summary...**

**What you'll do...**
Influential Communication Possesses knowledge of Verbalnonverbal behaviors application and allocation of business communication stylestechniques in ambiguous and challenging situations situational awareness communication channelsmediums interpersonal skills and universal relationship building To be able to carry out the following responsibilities Organizes thoughts and communicate credibly and concisely in an interdivisionalinterdepartmental setup Presents to and influences team members customers and clients conveying complex information clearly and accurately and addressing ambiguity in a constructive manner Independently assembles and prepares reports materials and storylines that have a structure and logical flow and are based on relevant factbased information Influences team members and leaders to take action based on sound recommendations Seeks and provides constructive feedback anticipates needsquestions and responds appropriately
Market and Customer Analysis Possesses knowledge of Data gathering and reporting tools market data sources customer behavior analysis methodologies To be able to carry out the following responsibilities Uses customer analytics as the basis for performance forecasts for specific product lines or services Advises team members on the key benefits drawbacks and rationales for using customer analytics to predict customer trends Creates business analysis reports from customer analytics data extracts and provides detailed insights Evaluates market data sources and key indicators Advises others about ongoing and planned market activities and their implications Evaluates key assumptions and variables that factor into the conclusions of market research Recommends strategies to senior management based on market research results Compares the performance of the organizations website against key performance indicators Implements web tools to quantify website traffic changes following the launch of events promotions and campaigns Measures a websites potential audience opportunity share of voice visibility and buzz comments as compared to the internet as a whole
Partnerships Possesses knowledge of Communication channels team dynamics organizational ways of working To be able to carry out the following responsibilities Analyzes stakeholder needs and partners with stakeholders to share relevant information solve business problems and synergize efforts Brings ideas and solutions proactively to the business and team members Influences outcomes and assists in communicating shared goals with groups and parties by linking interests Actively listens to others seeks and provides constructive feedback and provides ideasrecommendations on processes
Site Structure Management Possesses knowledge of Search engine optimization site structure site taxonomy web analytics tools To be able to carry out the following responsibilities Translates research insights and metrics including research from other sources into actionable recommendations that inform site design and business strategy Utilizes multiple tools and methods for monitoring and assessing the performance of search engine optimization Implements and operates the basic functions of search engine optimization tools for example keyword explorer web analytic tools Participates in keyword management from discovery to action for a certain product or service
Applied Business Acumen Possesses knowledge of Industry and environmental factors business practices across two or more domains for example Finance Marketing Sales Technology Business Systems Human Resources common business vernacular To be able to carry out the following responsibilities Provides recommendations to business stakeholders to solve complex business issues Develops business cases for projects with a projected return on investment or cost savings Translates and aligns business requirements into projects activities and tasks Serves as an interpreter and conduit to connect business needs with tangible solutions and results Recommends new processes and ways of working
Project Management Possesses knowledge of Project management tools techniques and methodologies project tracking tools dashboards and reports communication management To be able to carry out the following responsibilities Develops prioritizes and coordinates work plans Reviews project schedules cost expenditures milestones communications and documentations Follows project management methodologies by tracking and monitoring work holding project teams accountable to timelines and ensuring adherence to milestones Identifies potential project risks and develops strategies to mitigate risks prioritizing and ensuring the resolution of critical issues Creates communication plans which determine communication levels frequency details and the distribution of status updates Minimizes the impact of changes
Problem Formulation Possesses knowledge of Analytics big data analytics and automation techniques and methods precedence and use cases business requirements and insights To be able to carry out the following responsibilities Analyzes the business problems within an assigned discipline and questions assumptions to help the business identify root causes Identifies and recommends approaches to resolve business problems Sets data analytics big data analytics automation goals and deliverables based on established success criteria and defines key metrics to measure progress and the effectiveness of solutions Quantifies business impacts
Data Visualization Possesses knowledge of Visualization guidelines and best practices for complex data types Multiple data visualization tools for example Python R libraries Plot Matplotlib Platy etc Advanced visualization techniques Multiple story plots and structures OABCDE Communication influencing techniques Emotional intelligence To be able to carry out the following responsibilities Generates appropriate graphical representations of data and model outcomes Understands customer requirements to design appropriate data representation for multiple data sets Work with User Experience designers and User Interface engineers as required to build front end applications Presents to and influences the team and business audience using the appropriate frameworks and conveys clear messages through business and stakeholder understanding Customize communication style based on stakeholder under guidance and leverages rational arguments Guide and mentor junior associates on story types structures and techniques based on context
Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning
Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition and promoting a belonging mindset in the workplace
Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices
Respect the Individual: Demonstrates and encourages respect for all builds a highperforming team seeks and embraces differences in people cultures ideas and experiences creates a workplace where all associates feel seen supported and connected through culture of belonging so associates thrive and perform drives a positive associate and customermember experience for all identifies attracts and retains the best team members
Respect the Individual: Creates a discipline and focus around developing talent through feedback coaching mentoring and developmental opportunities promotes an environment allowing everyone to bring their best selves to work empowers associates and partners to act in the best interest of the customermember and company and regularly recognizes others contributions and accomplishments
Respect the Individual: Builds strong and trusting relationships with team members and business partners works collaboratively and crossfunctionally to achieve objectives and communicates and listens attentively with energy and positivity to motivate influence and inspire commitment and action
Act with Integrity Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example to foster our culture supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers and the world around us eg creating a sense of belonging eliminating waste participating in local giving
Act with Integrity Follows the law our code of conduct and company policies and sets expectations for others to do the same promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of nonretaliation listens to concerns raised by associates takes action and encourages others to do the same holds self and others accountable for achieving results in a way that is consistent with our values
Act with Integrity Acts as an altruistic servant leader and is consistently humble selfaware honest and transparent
Serve our Customers and Members Delivers expected business results while putting the customermember first and consistently applying an omnimerchant mindset and acts with an Every Day LowCost mindset to drive value and Every Day Low Prices for customersmembers
Serve our Customers and Members Adopts a holistic perspective that considers data analytics customermember insights and different parts of the business when making plans and shaping the teams strategy
Strive for Excellence Consistently raises the bar and seeks to improve demonstrates curiosity and a growth mindset seeks feedback asks thoughtful questions fosters an environment that supports learning innovation and learning from mistakes and intelligent risktaking and exhibits resilience in the face of setbacks
Strive for Excellence Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.

The amount you receive depends on your job classification and length of employment.

It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.

Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) .

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The annual salary range for this position is $91,000.00-$169,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Stock
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**Minimum Qualifications...**

_Outlined below are the required minimum qualifications for this position.

If none are listed, there are no minimum qualifications._

Bachelor's degree in information technology, computer science, or related area and 3 years’ experience in eCommerce merchandising, site operations, business management, or related area OR 5 years’ experience in eCommerce merchandising, site operations, business Management, information technology, computer science, or related area.

**Preferred Qualifications...**

_Outlined below are the optional preferred qualifications for this position.

If none are listed, there are no preferred qualifications._

ECommerce Merchandising, Site Operations, Business Management, or related area, Master's degree in Information Technology, Computer Science, or related area

**Primary Location...**

640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America
Walmart, Inc.

is an Equal Opportunity Employer- By Choice.

We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them.

That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

Required Skill Profession

Other General