Manager Data I/O

Job description

Company:
Pixelogic Media Partners, LLC provides distribution services and technology solutions to the entertainment industry.

We help studios, broadcasters and digital retailers localize and distribute their feature and episodic titles to global audiences on-time and with superior quality.

Our service offerings cover end-to-end workflows including language services such as scripting, subtitling, access services, dubbing, text and metadata localization in over 50 languages.

Our technical services master and prepare this content in all distribution products including digital cinema, digital media, and physical media (Ultra HD Blu-ray, Blu-ray, and DVD).

To date, we service thousands of titles for iTunes, Google Play, YouTube, Netflix, Amazon, Movies Anywhere and others.

We also authored thousands of Ultra HD Blu-ray, Blu-ray, and DVD discs.

Our research and development team works on cutting-edge technologies such as 4K, high dynamic range (Dolby Vision, HDR10+), artificial intelligence and machine learning, software automation and our proprietary end-to-end operating platform branded as pHelix.

Experience start-up at scale.

Be part of building innovative solutions to service our media and entertainment clients and help us fulfill their content distribution needs.

Join us if you’re passionate about entertainment, innovation, and customer service excellence!


Compensation Range: $75,000 - $100,000

Shifts: Day (8am start)


Role Summary:
The Data I/O Manager reports to the Global Director of Data I/O and is responsible for overseeing the daily operations and performance of the Data I/O department.

This role involves setting objectives, defining processes, and driving success in alignment with global strategies.

The Manager will lead teams to ensure efficiency, productivity, and adherence to KPIs, including Productivity, First Response SLA, and Task SLA.

The Manager will collaborate closely with global teams, optimize workflows, and ensure that operational standards for quality, security, and accuracy are met.

As part of the leadership role, the Manager will guide the team through process improvements and foster continuous development.

While travel may be required occasionally (approximately once every 1-2 years), the focus will be on supporting growth projects and collaborating with other locations as needed.

Resiliency will be key in navigating shifting priorities and ensuring consistent success despite challenges.

The ideal candidate will demonstrate strong leadership, excellent problem-solving abilities, adaptability, resiliency, and the capability to collaborate effectively across global teams.

A deep understanding of workflows and a proactive approach to optimizing processes to improve performance will be essential.

The Manager will also embody Pixelogic’s core values and drive the success of the Data I/O team within a collaborative, global framework.


Key Responsibilities:

Promote and champion OneQ and the Global Data I/O Team Goals: One Queue.

One Team.

Any Task.

Any Location.

Any Time.

Operational Leadership & Performance Management:


+ Lead Global Operations: Oversee global Data I/O operations, ensuring alignment with organizational goals, KPIs, and service standards.

Ensure global success by fostering collaboration and driving consistency across locations.



+ Monitor & Optimize Performance: Create and track key metrics such as Productivity, First Response SLA, and Task SLA, and others, identifying areas for improvement and driving continuous performance enhancements.



+ Process & Workflow Optimization: Identify opportunities for process improvements to increase operational efficiency, quality, and consistency across all locations.



+ Delegation & Resource Allocation: Ensure effective delegation of tasks and resources, balancing business priorities and operational needs across global teams.



+ Escalation Management: Monitor the escalation process to ensure that issues are addressed promptly and appropriately by team leaders and supervisors.

Step in for high-level or complex issues that require managerial decision-making, collaborating with relevant teams (IT, HR, etc.) for resolutions.



+ Time & Attendance Oversight: Approve timecards, manage attendance, and ensure proper scheduling to maintain smooth operations.



+ Onboarding & Integration: Oversee the onboarding of new customers, portals, and connections, ensuring seamless integration into workflows.

Maintain alignment with current processes and automation.



+ Perform other tasks and responsibilities as assigned, and establish a weekly, bi-weekly, or monthly progress reporting, project feedback, issue and solution reporting/tracking, and operational assessments.



Team Development & Performance Management:


+ Team Development & Professional Growth: Lead the development and maturation of a high-performing team by fostering an environment of continuous learning, mentoring, and create Professional Development Plans (PDPs) for team members.



+ Performance Monitoring & Feedback: Track team and individual performance against KPIs. Provide strategic guidance, coaching, and collaborate with HR and supervisors to implement Performance Improvement Plans (PIPs) when necessary.



+ Staffing & Resource Management: Collaborate with leadership to ensure optimal staffing and resource allocation to meet operational needs and business priorities.





Training & Knowledge Management:


+ Training Oversight & Strategy: Ensure that all team members receive comprehensive, aligned training by developing training strategies, schedules, and materials that reflect security, company policies, and departmental best practices.



+ Documentation & Process Updates: Oversee the creation and maintenance of training materials, work instructions, checklists, policies, Learning Management System (LMS) content and operational documentation to ensure the team is consistently updated on security protocols, procedures, and departmental best practices.



+ Skill Development & Gap Analysis: Identify new skills and skill gaps then collaborate with team leaders and the Learning Team to implement targeted development initiatives, ensuring continuous team growth and alignment with departmental goals.





Technology & Process Innovation:


+ Continuous Process Improvement: Regularly assess team performance, policies, checklists, and workflows, identifying and implementing improvements to optimize systems, tools, and processes, driving efficiency, short and long-term operational success.



+ Technology Integration & Workflow Optimization: Stay updated with new tools and technologies, proactively proposing and leading the integration of innovative solutions to streamline operations, enhance team capabilities, and increase productivity.



+ Support Automation & Innovation: Collaborate with internal teams to ideate, develop and deploy automated workflows, reducing manual intervention and enhancing overall efficiency.





Global Team Collaboration:


+ Foster Cross-Regional Collaboration: Promote a unified, collaborative environment across global teams by ensuring clear communication, knowledge sharing, and alignment on global initiatives.



+ Lead Global Meetings & Communication: Coordinate regular global meetings to discuss priorities, risks, and ongoing issues, ensuring alignment on goals and maintaining communication across regions, especially during shift transitions.



+ Cultivate Global Team Unity: Support team members across locations, resolve conflicts locally, and escalate as needed to maintain focus on shared goals, upholding the One Queue.

One Team.

Any Task.

Any Location.

Any Time.

philosophy.



+ Optimize Global Performance: Collaborate with global teams to identify opportunities for improvement, streamline workflows, and implement best practices, ensuring consistent performance across locations.






Requirements

Qualifications:


+ Skills & Expertise:


+ Proven ability to lead and develop multi-location teams in high-volume, fast-paced environments.

Strong skills in motivating and guiding teams across multiple locations and time zones to achieve performance goals.



+ Excellent communication skills, with the ability to collaborate effectively with both local and global teams.

Capable of working with internal and external stakeholders to optimize workflows and improve operational performance.



+ Advanced troubleshooting skills for data transmission systems and technical issues under pressure.

Proficient in operating systems (Windows, Mac, Linux) and command-line tools.



+ Experienced with data transfer protocols (e.g., Aspera, FTP, Signiant, Faspex) and physical media handling (e.g., LTO, tapes, hard drives).

Familiarity with digital asset management systems and metadata management.



+ Knowledge of network infrastructure (VPNs, firewalls, DMZs) and storage solutions (e.g., Quantum StorNext, LTO).

In-depth understanding of media formats and security protocols.



+ Strong experience with process improvement initiatives, identifying opportunities to optimize systems, tools, and workflows to drive operational efficiency and enhance team capabilities.







+ Experience:


+ 5+ years of experience in a data operations or IT environment.



+ 2+ years of experience in managing teams in a global, multi-time zone, and multi-cultural work environment.



+ Strong background in customer service, with a focus on improving customer experience and satisfaction.







+ Education:


+ Bachelor’s Degree or equivalent professional experience.



+ A degree in Computer Science, Business Management or a related field is a plus.






Attributes:


+ Leadership & Team Collaboration: Proven ability to lead and motivate global teams, ensuring alignment with performance goals while fostering collaboration and a positive, results-driven culture across multiple locations.



+ Solution-Oriented: Strong problem-solving skills with the ability to resolve complex issues quickly and effectively, independently or by escalating appropriately when needed.



+ Adaptability & Resilience: Comfortable working in a dynamic environment, adapting to shifting priorities and maintaining a positive attitude while managing tight turnarounds.



+ Customer-Focused: Dedicated to delivering exceptional service and ensuring satisfaction for both internal and external stakeholders.



+ Attention to Detail: Highly organized with strong multitasking abilities, able to manage multiple priorities while maintaining high standards of quality and accuracy.



+ Innovative & Process-Oriented: Constantly seeking opportunities for process optimization and technological advancements to improve operational efficiency and drive continuous improvement.



+ Positive Attitude: Resilient and enthusiastic, with a solution-focused approach to challenges.

Required Skill Profession

Other General