Manager, Healthcare Projects Team

Job description

Standard Textile has been inspiring care, comfort, and change in our communities since 1940.

While our business is creating innovative textiles, it’s our purpose that guides the solutions we offer and drives how we treat our customers, our associates, and the impact we make in our communities.

We hold ourselves to a higher standard.

A higher standard for why we exist, for how we create, and for what's next.

We are seeking an experienced and dynamic Project Management Team Leader to lead a team of Project Managers and a Contracts Administrator.

The Manager, Healthcare Projects Team will oversee an active pipeline of installation projects of decorative textiles, from contract signing to completion, ensuring excellence, profitability, and exceptional customer satisfaction while maintaining budgets, timelines, and overall project performance.

The Manager, Healthcare Projects Team will work on strategic planning, team development, and cross-functional collaboration with customers, sales, estimating, field operations, and purchasing in a fast-paced, collaborative environment.

Responsibilities Include:

Team Leadership and Development:

• Lead, mentor, and develop a high-performing team of Project Managers and a Contracts Administrator.

• Conduct hiring, onboarding, and training of new Project Managers.

• Create and implement individual growth plans, manage performance, and foster associate engagement.

• Maintain performance expectations and results with internal and external stakeholders, including customers, sales, sales support, internal and field operations, supply chain, and finance.

Project Oversight and Management:

• Oversee all projects managed by the team, ensuring they are delivered on time, within scope, and within budget.

• Lead weekly project reviews with Project Managers to assess milestones, budgets, and address issues or bottlenecks.

• Lead monthly project financial reviews to compare open project costs against quotes and influence corrective actions when necessary.

• Review installation schedule look-ahead with the Field Operations lead to resolve scheduling conflicts and competing priorities.

• Ensure compliance with executed General Contractor (GC) contracts and oversee the development of GC-specific training materials.

Financial Management:

• Ensure the management of project budgets and financial reporting to meet desired operating income targets.

• Oversee segment level financials to ensure projects meet or exceed profitability targets.

• Manage the timely invoicing for all projects.

• Ensure project milestones are meeting agreed-upon targets.

Process Management and Operational Excellence:

• Define and standardize the healthcare project lifecycle best practices, standard operating procedures, and documentation.

• Identify opportunities for margin improvement through process enhancements and lead initiatives to implement changes.

• Ensure product, process, system knowledge, and performance baselines for Healthcare Project Managers.

• Promote operational excellence by ensuring projects meet agreed-upon budgets and timelines.

• Lead project after-action reviews to identify lessons learned and implement improvements.

Customer Relationship Management:

• Maintain and enhance relationships with key stakeholders, including General Contractors, construction managers, architects, vendors, installers and IG leadership team.

• Act as the primary escalation point for customer issues, ensuring prompt and effective resolution.

• Deeply understand customer expectations, specifications, and project requirements.

• Inform and consult customers with alternative solutions that meet their expectations while achieving financial and business goals.

• Promote a customer-centric culture within the team.

Reporting and Communication:

• Provide regular status updates and reports to senior management and stakeholders.

• Facilitate effective communication across all levels of the organization.

• Prepare presentations on team performance, project metrics, and financial outcomes.

• Convey status, challenges, proposed solutions, and ideas clearly and accurately.

Qualifications Include:

Education:

• Bachelor’s degree in engineering, Construction Management, Architecture, Business, or a related field is required.

• A master’s degree or MBA is preferred.

Experience:

• Minimum of 7-10 years of project management experience with progressively increasing responsibilities.

• At least 3 years of strong management experience in a leadership or managerial role; construction industry experience is preferred.

• Proven track record of successfully managing multiple complex projects and leading high-performing teams.

Skills and Abilities:

• Strong leadership and team-building skills with the ability to inspire and motivate others.

• Excellent organizational, oral, and written communication skills to communicate across all levels within the organization and to various audiences.

• Proficient in Microsoft Office Suite and project management software.

• Experience with Bluebeam Revu, Procore (Core Tools, Project Management, Procore Admin, Financial Management), and ERP systems is highly preferred.

• Ability to work effectively in a fast-paced and constantly evolving environment.

• Demonstrated ability to execute with accuracy and attention to detail.

• Resourcefulness in tackling challenging assignments and dedication to achieving targeted outcomes.

Competencies:

• Strategic thinker with strong problem-solving abilities.

• Customer-focused with a commitment to delivering high-quality results.

• Financial acumen with experience in budget management and financial reporting.

• Demonstrated ability to drive process improvements and operational excellence.

• Ability to work independently and within a team environment.

Desired Behaviors:

• Inspiring:

• Positive, confident, and self-motivated team player.

  • Exhibits a personal commitment to excellence and seeks to foster an engaging and productive work environment.

  • Models Standard Textile's core values and acts in a manner that supports strategic focus.

• Resourcefulness:

  • Able to successfully tackle challenging assignments and circumstances.

  • Dedicated to achieving targeted outcomes and driving team success.

• Presence:

  • Comfortable, confident, collaborative, and effective in communication with all levels of the company.

  • Demonstrates strong interpersonal skills and the ability to influence and inspire others.

Why work at Standard Textile:

• For the continuous growth opportunities.

• Full benefits — medical, dental, vision

• Paid Parental and Bereavement Leave

• 401k plan with company match

• “Dress for Your Day” Dress Code

• Discount on Standard Textile Products

• Hybrid working environment, both onsite and remote

Why join our team:

• You Love Helping People Thrive!

• You Have Great Ideas.

• You Are Passionate About Your Future.

Immigration sponsorship is not available for this position.

Applicants for this position must be eligible to work in the U.S. without the need for current or future work visa sponsorship.

PM21

Proudly, Standard Textile has earned a title of US Best Managed Company for the fifth year running, an honor awarded by Deloitte Private and The Wall Street Journal, celebrating the exceptional achievements of American private companies and their management teams.

Standard Textile is an Equal Opportunity Employer,  including Veterans and Individuals with Disabilities.

Join us!

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