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Urgent! Manager, Information Technology (IT) Job Opening In Salt Lake City – Now Hiring AireSpring

Manager, Information Technology (IT)



Job description

Job Description

Position Overview

We are seeking a highly technical Manager of Information Technology (IT) to lead and support all aspects of our IT operations in a fast-paced telecommunications environment.

This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce.

This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals.

Key Responsibilities

IT Operations & Helpdesk Leadership

  • Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization.
  • Manage service level agreements (SLAs), incident response, and escalations.
  • Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management).
  • Infrastructure & Systems Management

  • Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including:Servers (Windows/Linux), virtualization (VMware/Hyper-V)Active Directory, DNS/DHCP, Group Policy, Office 365/Azure ADCorporate firewalls, switches, routers, and VPNsCloud services (AWS, Azure, or GCP) and hybrid environments
  • Maintain robust backup, disaster recovery, and high availability strategies.
  • Security & Compliance

  • Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2).
  • Lead annual compliance audits.
  • Manage endpoint protection, MDM, MFA, and vulnerability management.
  • Work closely with 3rd party consultants and internal engineering teams to secure internal networks and customer-facing services.
  • Telecom IT Environment Support

  • Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure, NMS/EMS tools).
  • Maintain uptime and support for telecom-related applications, test labs, and secure provisioning tools.
  • Team & Vendor Management

  • Hire, mentor, and manage a high-performing IT support and infrastructure team.
  • Manage IT budgets, procurement, licensing, and vendor relationships.
  • Coordinate third-party support contracts and service providers.
  • Bring hands-on experience with hardware troubleshooting and system architecture.
  • Possess proven abilities to research, evaluate, and recommend new technologies.
  • Qualifications

    Technical Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
  • 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role.
  • Expertise in managing:Windows Server, Linux, Active Directory, and Group PoliciesMicrosoft 365, Exchange Online, Intune, Azure ADFirewalls (e.g., Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutionsVirtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS)
  • Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.)
  • Experience with helpdesk tools (e.g., ServiceNow, Jira Service Desk) and asset management systems.
  • Preferred Experience

  • Prior experience in a telecom or managed services provider (MSP) environment.
  • Familiarity with carrier-grade hardware/software tools (e.g., SBCs, VoIP/SIP systems, BGP configurations).
  • Knowledge of PCI, GDPR, and telecom regulatory compliance requirements.
  • Soft Skills & Other Requirements

  • Excellent communication skills with the ability to explain technical issues to non-technical stakeholders.
  • Strong problem-solving abilities with a customer-first mindset.
  • Willingness to be on-call or provide support outside of business hours when needed.
  • Ability to thrive in a dynamic, high-growth, and highly technical environment.
  • This is a critical role at the intersection of IT infrastructure and telecom operations.

    If you're a highly technical leader with a passion for building resilient systems and supporting global teams, we want to meet you.

    Additional Information

    Benefits

    We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members.

    Our benefits include:

  • 401(k) Retirement Plan – Prepare for the future with our competitive 401(k) plan.

  • Health, Dental, and Vision Insurance – Access quality coverage to keep you and your family healthy.

  • Cell Phone Discount Program – Enjoy savings on your monthly wireless bill through our employee discount partnerships.

  • Gym Membership Discounts – Stay active and healthy with discounted rates at a variety of fitness centers.

  • We’re committed to helping you thrive both professionally and personally.


    Required Skill Profession

    Operations Specialties Managers



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