Manager, Learning and Development

Job description

Position Summar

The Manager, Learning and Development is responsible for creating, implementing, and evaluating the company's training and development programs.

This role will work with departments across the organization to identify training needs and design effective programs.

This role will also be responsible for measuring the effectiveness of training programs and ensuring that training activities align with the company's goals and objectives.

A critical component of this role is experience working with the California Department of Motor Vehicles (DMV), including a deep understanding of state-specific regulations, processes, and compliance standards.

Candidates with a background in the electronic vehicle registration (EVR) industry will be strongly preferred, as this expertise is essential to building training content that supports operational accuracy and regulatory alignment in a high-volume environment.

The ideal candidate will bring a blend of instructional design skills, industry knowledge, and analytical capability to assess program effectiveness, drive continuous improvement, and support a culture of learning and performance.

Position Responsibilities:

Training Development & Delivery

• Provide industry expertise to design and develop high-quality, comprehensive training programs, including instructional materials and training aids

• Create and deliver online workshops and instructor-led courses for new and existing employees and clients

• Collaborate with internal teams and external state entities to design, redesign, and implement online, hybrid/blended, and face-to-face training solutions

• Apply instructional design models, adult learning principles, and e-learning best practices to enhance learning outcomes and engagement

• Develop and implement onboarding programs to support new hire success and long-term retention

• Evaluate the effectiveness of training initiatives and make data-driven adjustments to improve outcomes

• Lead administrative tasks related to course development, delivery, and LMS support

• Conduct quality assurance reviews and training evaluations to ensure consistency and excellence

• Coordinate with stakeholders to align training initiatives with operational, compliance, and regulatory needs

• Identify and assess training needs through consultation, feedback, and surveys

• Drive and implement structured training tracks to support employee growth and career progression

Program Management & Execution

• Lead and manage multiple training projects concurrently while meeting quality and timeline expectations

• Ensure training execution aligns with organizational goals, department expectations, and critical business initiatives

• Drive scheduling efficiency, resource planning, and training delivery effectiveness

Business Development & Industry Engagement

• Represent the company at key industry events and conferences, including AAMVA, to expand brand awareness and build industry relationships

• Communicate the company’s value proposition to prospective state partners and facilitate initial interest in state registration partnerships

• Collaborate with internal business development and leadership teams to share market intelligence, trends, and potential growth opportunities

• Act as a strategic liaison between the training department and external contacts to enhance visibility and support market expansion initiatives

Position Qualifications:

• Bachelor's degree or equivalent work experience

• Minimum of 5 years of experience in training, supervision, and development across multiple departments

• Minimum 10 years of electronic vehicle registration industry experience in the state of California

• Experience delivering both face-to-face and e-learning courses

• Strong presentation, communication, and interpersonal skills with the ability to engage all levels of management, including senior leadership in state entities

• Demonstrated ability to educate, influence, and negotiate to achieve organizational outcomes

• Proven ability to prioritize, organize, and manage multiple projects simultaneously to meet deadlines

• High attention to detail and ability to creatively solve problems under pressure

• Strong judgment and initiative with the ability to work independently and make effective decisions

• Highly organized, adaptable, and able to shift priorities based on evolving business needs

• Excellent customer service and sales skills

• Proficiency with MS Office and the ability to quickly learn and use new software and digital tools

• Highly computer literate and comfortable troubleshooting or navigating complex systems

• Demonstrates a positive, optimistic, and collaborative attitude

• Strong written and verbal communication skills with the ability to work cross-functionally and build strong working relationships

• Must be able to travel <30% throughout the U.S.

Preferred Qualifications

• Strong work ethic

• An open-minded approach to training and development

• Ability to work in challenging and changing environments

Salary: $110K - $120K + Bonus

CDK Global is committed to fair and equitable compensation practices.

Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.  The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

Required Skill Profession

Operations Specialties Managers