Manager of Data Services, Information Technology [R0148862]

Job description

Job Description

The University of Nevada, Las Vegas invites applications for Manager of Data Services, Information Technology [R0148862].

ROLE of the POSITION

The Data Services Manager provides leadership and operational direction for the Data Services unit within the Office of Information Technology (UNLV IT).

The Manager is responsible for oversight and direct management of technical staff, ensuring procedures and processes are in alignment with support requirements and agreed upon service levels, communicating service-impacting events, and for the management and planning of data services deliverables.

The Manager must also demonstrate a commitment to organizational values and be able to assist staff in reflecting the value of service in day-to-day activities.

The Manager is actively involved in service strategy, design, transition, and operational planning and execution.

The manager also contributes to project planning, which includes business analysis, resource management, and communication.

The Manager is also responsible for providing appropriate metrics and reports for maximizing the efficiency and effectiveness of services and to inform improvement plans.

The role also involves budget planning and resource management, focusing on cost-effective data solutions.

Under the leadership of the Manager, the unit collaborates with Enterprise Systems and other units within UNLV to define enterprise data strategy, infrastructure, and governance to optimize the business intelligence, analytics, and data integration value delivered to customers.

Enables business insights to support the growth and operational effectiveness of a best-in-class, leading-edge organization that enables data-driven decision-making.

This position supports students and student success by providing data services, as well as the data platforms that enable student services across campus.

Customer Service Expectations: This position is responsible for maintaining a customer-focused approach in all duties, ensuring professional, timely, and effective interactions with internal and external stakeholders.

To provide excellent service the employee will: listen to customers and understand their needs; help customers solve problems; demonstrate an eagerness to help; exhibit a professional disposition; be approachable, respectful, and team-oriented; take ownership of inquiries and assignments; provide updates for customers; and be familiar with the basic operations of the university in order to understand customer needs better.

PROFILE of the OFFICE OF INFORMATION TECHNOLOGY

With a focus on excellent customer service, UNLV Information Technology (UNLV IT) provides a full range of IT services, from leadership and enterprise solutions to training and support, for our students, faculty, and staff. 

As a partner in teaching, learning, research, and administration at a Top-Tier university, we are seeking team members who value innovation, collaboration, and excellence.

We believe that every person brings unique experiences and perspectives that strengthen our team and help us serve UNLV’s broad community with empathy, which is a key to our success.  

Applicants seeking a values-driven environment that celebrates individuality and that are committed to service are highly encouraged to apply. 

MINIMUM QUALIFICATIONS

This position requires an earned Bachelor's Degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) and a minimum of six (6) years of related professional experience with at least four (4) years showing a progression in responsibilities and five (5) years of related supervisory experience supervising staff in a technical environment.

Experience in a higher education environment or a large enterprise environment is preferred.

    

In addition, industry certification in Data Management and industry certification in Data Governance are preferred.

Credentials must be obtained prior to the start of employment.

The incumbent must have specific knowledge, skills, and abilities in the following areas:

KNOWLEDGE, SKILLS, & ABILITIES

Required

Leadership

• Significant experience as a manager of technical professionals and projects within a technology environment.

• A commitment to staff development and the skills necessary to provide mentoring and support for continuous career development.

• Excellent customer service skills as demonstrated by the ability to work directly with constituents and vendors to understand and resolve functional and/or technical issues and concerns and meet customer needs.

• Demonstrated ability to work collaboratively and effectively with a wide range of individuals, including technical and non-technical leadership.

• Able to recruit, hire, and retain a diverse staff with the qualities needed to advance the technical, service, and cultural goals of the unit.

Planning and Priority Management

• Experience in preparing project plans that reflect stakeholder needs and leading project implementation teams that include both technical and functional team members.

• Experience that reflects the ability to: be flexible, provide realistic resource requirements, develop methods for prioritizing ever-changing needs, create measurable objectives, and be accountable.

• The ability to prioritize multiple requests for services from a broad constituent base including help requests, projects, outages, incidents, etc.

Emerging Technologies Relevant to the Provision of Data Services

• Experience developing and maintaining vendor relationships to ensure: purchase of appropriate products and services; reasonable prices; and excellent service and support.

• Able to stay abreast of emerging technologies to keep the university as close to state-of-the-art as feasible.

Interpersonal Skills and Communication

• Excellent organizational and interpersonal skills.

• Demonstrated ability to communicate effectively orally and in writing with non-technical and technical audiences.

Commitment to Service

• A commitment to service as an organizational value and an ability to assist staff in reflecting the value of service in day-to-day activities.

• Demonstrated commitment to maintaining collegial relationships within UNLV IT and with other units on campus.

Specific Knowledge, Skills, and Abilities Related to the Management of Data Services

• Experience with leading enterprise data lake, warehouse, integration, and ETL technologies.

• Knowledge of data warehousing architecture and platforms

• Experience with data and metadata management tools

• Experience with one or more Business Intelligence (BI) platforms

• Experience with data quality tools and processes

• Knowledge of data analysis techniques, including SQL, data mining, and data warehousing. 

• Experience with embedded reporting functions for Software-as-a-Service (SaaS) products (e.g., Workday).

• Expertise in logging, monitoring, and reporting on databases and servers, with strong incident management and troubleshooting skills.

• Ability to anticipate customer needs and future and emerging technology trends, articulating a vision and strategy that motivates others to action.

• Experience in service delivery governance, ensuring security, compliance, and audit adherence.

Preferred

• Experience with cloud data and data management solutions 

• Experience with MySQL, Microsoft SQL, and Oracle databases

• Experience with data virtualization and/or data mesh

• Knowledge of designing data infrastructure, tools, and processes for use by AI

• Experience with SAS Viya BI and analytics platform

• Experience providing access to data infrastructure via APIs

COMMITMENT to CAMPUS VALUES

A successful candidate will contribute to a respectful, positive work environment.

They will use our to guide their decisions and actions and demonstrate our Rebel spirit.

SALARY

Salary is $128,000.

Able to offer up to 6% above stated salary for highly qualified candidates with appointing authority approval.

• Competitive total rewards package including:

  • Paid time off, sick leave, and holidays

  • Excellent health insurance including medical, dental and vision

  • Comprehensive retirement plans and voluntary benefits programs

• No state income tax

• Tuition discounts at Nevada System of Higher Education (NSHE) schools

• Tuition discounts for spouses, domestic partners, and dependents

PERKS & PROGRAMS

• Employee recognition and appreciation programs

• UNLV athletics ticket discounts

• Statewide employee purchase program discounts

• discounts on and off campus

• for all UNLV faculty and staff at no cost

• Opportunity for career advancements to leadership roles

• A comprehensive onboarding program,

• Support and resources available for veteran applicants — contact   or visit .