Manager of Software Engineering

Job description

When you mentor and advise multiple technical teams and move financial technologies forward, it's a big challenge with big impact.

You were made for this.
As a **Manager of Software Engineering - Systems Resiliency** at JPMorgan Chase within the Consumer and Community Banking - Technology team, you will lead and manage day-to-day implementation activities with a focus on building resilient, reliable, and scalable systems.

You will drive best practices in CI/CD, software lifecycle management, automated testing, and modern observability, ensuring our platforms are robust, secure, and able to withstand the demands of modern financial services.

Job responsibilities

+ Provides technical leadership and mentorship to a team of software engineers, with a focus on systems resiliency, automation, and reliability.
+ Sets the overall guidance and expectations for team output, engineering practices, and cross-team collaboration, emphasizing continuous integration, continuous delivery, and automated quality assurance.
+ Anticipates and manages dependencies with other teams to deliver resilient products and applications in line with business requirements and service level objectives.
+ Oversees the implementation and evolution of CI/CD pipelines, automated testing frameworks, and software lifecycle management processes to ensure rapid, reliable, and secure software delivery.
+ Drives process modeling and solutions engineering in a cloud-based development environment, ensuring scalable and maintainable architectures.
+ Manages stakeholder relationships and the team's work in accordance with compliance standards, service level agreements, and business requirements, with a focus on operational excellence and incident prevention.
+ Fosters a team culture that encourages creative problem-solving, values diverse perspectives and experiences, and aligns all members toward a shared vision and common goals.

Required qualifications, capabilities, and skills

+ Formal training or certification on software engineering concepts and 5+ years applied experience, including 2+ years leading technologists in systems resiliency, automation, or DevOps-focused roles.
+ Advanced software development skills, with hands-on experience in Java/Spring and modern engineering best practices for building scalable, maintainable code.
+ Proven experience designing, implementing, and optimizing CI/CD pipelines (e.g., Jenkins, GitHub Actions, or similar) to automate build, test, and deployment processes.
+ Deep understanding of the software development lifecycle (SDLC), with hands-on experience applying agile methodologies and driving continuous improvement in software delivery.
+ Expertise in automated testing strategies (unit, integration, end-to-end), test data lifecycle management, environment health, observability patterns, and ensuring predictability and repeatability of tests.
+ Experience in process modeling and solutions engineering within cloud-based development environments (AWS, Azure, GCP), including microservices architecture and containerization (Docker, Kubernetes).
+ Familiarity with AI and/or agentic solutions applied to software development and software quality management, such as AI-driven test automation, code analysis, or intelligent observability.
+ Experience in the financial services industry, with a focus on building secure, compliant, and highly available systems.
+ Excellent communication and stakeholder management skills, with the ability to translate technical concepts into business value.

Preferred qualifications, capabilities, and skills

+ Skilled in troubleshooting, debugging, and resolving complex code and infrastructure issues; proficient in Git for source control and team collaboration.
+ Experience working with cross-functional teams (QA, SRE, Product, Security) to deliver business outcomes and maintain comprehensive technical documentation.
+ Familiarity with infrastructure as code (e.g., Terraform, CloudFormation) and configuration management tools (e.g., Ansible, Chef).
+ Promotes the exploration and adoption of AI and agentic solutions to advance software development and software quality management practices.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Required Skill Profession

Other General