Manager, Operations 1st shift

Job description

**Serving the needs of all families with young children,** Carter’s Inc.

is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands.

Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do.

There are many reasons to build your career at Carter's.

**HOW YOU’LL MAKE AN IMPACT:**

A Manager is a member of the leadership team who is fully empowered to lead a functional process operation within a shift structure.

Through effective relationships, a manager will lead a team of Supervisors and Operations Administrators and are responsible to meet or exceed the customer, financial and operational expectations while living the Carter’s values with each decision.

The Manager is accountable to deliver all business requirements including monthly strategy, achieving KPIs, continuously improving processes, demonstrate a customer first mindset, find efficiencies and reduce expense within a process area.

**Drive Culture and Build Engagement (30%)**

- Demonstrate Carter’s core values (ACT with integrity; EXCEED expectation; SUCCEED together, INSPIRE innovation; INVEST in people) with each interaction supporting the culture within the department and facility.

- Develop and manage relationships between shifts, peers and direct reports to build partnerships and maximize performance.

- Model desired behaviors that create effective relationships.

- Own the coaching model and coordinate resources to address opportunities and facilitate success.

Partner with HR when formally addressing performance.

- Builds and fosters teams, gains commitment from others and effectively manages the decision- making process.

- Ensures consistent, thorough and timely communication to subordinates, peers and senior management.

- Lead channel shift operation by Identifying themes impacting engagement; support supervisors to leverage wins and address opportunities that impact results.

- Develop supervisors to address associate concerns including the reporting, follow up, investigate, disciple process through resolution.

- Build Trust with supervisors and admins to develop open and honest conversations by establishing clear expectations, continuous feedback, support, development and accountabilities that will drive performance and results.

- Maintain a safe work environment (incidents, near misses, accidents, awareness, etc.) through participation in all safety related matters (meetings, supporting initiatives, investigations, etc.).

- Build monthly plan; communicate, monitor, and adjust to meet or exceed all performance and channel KPI’s.

- Maintain production and team productivity to meet channel and process objectives.

- Manage the interdependencies of the channel supporting the larger operation positioning up and downstream process areas for success.

- Own the inventory by managing care in the handling and accuracy of all product movement and transactions within the department.

- Drive continuous improvement in channel operations and process areas that lead to a better customer experience in quality, accuracy, efficiencies, expense reductions, and increased productivity.

- Reviews analysis of activities, cost, operations and forecast data to determine channel progress toward stated goals and objectives.

- Monitor and reacts to production and volume needs maximizing resources that drive productivity.

- Adapting and adjusting channel operations to address the changes in the business.

- Ensures team members have the tools, equipment and technology, to maximize their effectiveness.

**Customer Focus (10%)**

- Throughout the running of a daily channel operation, make all decisions with customer’s best interest being first priority.

- Develops implements and ensures all accuracy, service and quality programs meet or exceed the customer experience.

Responsible for the integration of training to ensure area understanding.

- Operating with a customer mindset ensuring that no short cuts are taken that impact accuracy, quality and integrity.

- Deliver inventory results ensuring merchandise is treated as an asset that must be taken care of to reduce shortage, damages, improving turn and productivity.

**Business Minded (10%)**

- Coordinates budget preparation with operational functional areas developing and managing direct/indirect labor planning and supplies while achieving financial objectives.

- Meets costs and expense associated with decisions and actions of running an operation.

- Provides leadership to engage the operation, deliver channel profit and customer service goals.

**We’d Love to hear from you if: Must have:**

- BS/BA degree in a related field, preferred.

- 3-5 years of managerial level experience with a preference of 1-3 years in the apparel distribution functional area.

- Experience leading leaders and cross functional teams.

- General understanding and knowledge of distribution center technologies (Manhattan warehouse management systems (WMS), automated unit sortation, automated storage and retrieval system (ASRS)/Goods-to-Person (GTP), automated shipping and receiving sortation, pick-to-light, radio-frequency scanners, warehouse control systems (WCS), conveyors, etc.).

- Proven leadership ability including servant leader, teacher/mentor/coach, self-management, problem solver, system thinker, demonstrates empathy, high standards and sound decision making.

- Interpersonal skills to include trust, adaptability, motivation, initiative active listening, oral and written communication.

- Flexible team player.

- Confidentiality.

- Working knowledge of all Microsoft Office applications.

- Ability to work a flexible schedule and evening or weekend shifts.

Preferred skills and experience:

- Demonstrated success with multi-tasking and the ability to adapt to ever-changing environment while maintaining clear focus on all priorities.

- Organization skills with the ability to prioritize competing demands.

- Creative problem solving and cultivates innovative approaches to complex problems

- Strong analytical and problem-solving skills.

- Challenges the status quo.

- Prior experience in automated distribution center is preferred.

- Experience working within highly automated technology.

- Experience working in a high volume, fast-paced environment.

- Certified Controls Engineer (CCE), Control Systems Engineering (CSE) or equivalent certifications related to role.

**OUR TEAM MEMBERS:**
- Lead Courageously: Have a strong sense of personal values that align with our Company values

- Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment

- Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients

- Drive Growth: Set aggressive goals and implement plans precisely

- Cultivates Innovation: Respectfully challenge the “we’ve always done it this way” mentality and explore new ways to achieve desired outcomes

**MAKE A CAREER AT CARTER’S:**

- Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution.

From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

NOTE: This job description is not intended to be all-inclusive.

The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the

job description.

_Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law._

Required Skill Profession

Other General