Manager, Operations Performance and Operations, Last Mile Delivery

Job description

**Position Summary...**
As a Manager of Performance and Operations within Walmart’s Last Mile Delivery (LMD) organization, you will play a critical role in driving network-wide excellence by improving on-time delivery and reducing cancellations.

This role bridges strategic vision and operational execution, translating long-term goals into measurable outcomes, optimizing processes for efficiency and consistency, and fostering cross-functional collaboration to deliver a seamless and reliable customer experience.

**What you'll do...**

**What You’ll Do**

+ **On-Time Delivery (OTD) Pain Point Resolution** Identify, analyze, and resolve recurring OTD challenges such as intra-day and intra-week delivery issues.

Collaborate with product, technology, and operations teams to design and test solutions that drive measurable performance improvements.
+ **Driver Engagement and Supply Shaping** Develop and implement strategies to enhance driver engagement and ensure supply is optimized for demand patterns.

Partner with regional operations and product teams to adjust incentive structures and driver communication programs that improve OTD performance.
+ **Cancellation Reduction Strategy** Investigate and address key cancellation drivers across shopper and customer journeys, with a focus on post-offer publish scenarios.

Partner with cross-functional stakeholders to design interventions that strengthen shopper reliability and delivery consistency.
+ **Root Cause Analysis (RCA) and Insights Generation** Build, maintain, and expand RCA documentation for both OTD and cancellations.

Collaborate with analytics partners to identify systemic issues and leverage advanced tools, including GenAI, to automate RCA processes and surface actionable insights.
+ **Performance Optimization and Special Projects** Lead deep dives into unique markets and underperforming stores (e.g., rural, beach, or ski zones).

Work cross-functionally to design, test, and implement targeted interventions that enhance performance and elevate customer experience.
+ **Continuous Improvement and Innovation** Support ongoing initiatives such as oversize and non-Spark OTD improvements.

Develop clear metrics frameworks, track results, and share best practices across the network to enable data-driven decision-making and continuous process optimization.

**What You’ll Bring**

+ **Operational Leadership** Proven experience executing business plans and managing day-to-day operations in a dynamic, fast-paced environment.
+ **Analytical Expertise** Strong ability to work with data, identify trends, and use insights to drive operational improvements.
+ **Process Improvement Skills** Demonstrated capability in streamlining processes, eliminating inefficiencies, and building scalable frameworks.
+ **Execution Excellence** High sense of ownership, bias for action, and strong attention to detail in managing multiple priorities.
+ **Communication & Influence** Clear and persuasive communicator who can collaborate effectively across teams and build alignment around shared goals.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.

The amount you receive depends on your job classification and length of employment.

It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.

Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) .

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The annual salary range for this position is $70,000.00-$130,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Stock
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**Minimum Qualifications...**

_Outlined below are the required minimum qualifications for this position.

If none are listed, there are no minimum qualifications._

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.

**Preferred Qualifications...**

_Outlined below are the optional preferred qualifications for this position.

If none are listed, there are no preferred qualifications._

Supervising Associates

Masters: Economics

Project Management - Project Management Professional - Certification

**Primary Location...**

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job.

This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc.

is an Equal Opportunity Employer- By Choice.

We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them.

That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

Required Skill Profession

Other General