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Urgent! Manager Patient Access Job Opening In West Reading – Now Hiring Ensemble Health Partners



Job description

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups.

They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy.

We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful.

This is why our people are the most important part of who we are.

By empowering them to challenge the status quo, we know they will be the Purpose:

  • Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

  • Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

  • Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

  • The Opportunity:

    CAREER OPPORTUNITY OFFERING:

  • Bonus Incentives

  • Paid Certifications

  • Tuition Reimbursement

  • Comprehensive Benefits

  • Career Advancement

  • This position pays between $63,100 - $78,875/yr based on experience 

  • ***This position is an on-site role, and candidates must be able to work on-site at the hospital ****

    The Manager of Patient Access is responsible for planning, developing, organizing, and managing the Patient Access department and is responsible for performance and effectiveness of these department(s).

    The Manager will be responsible for the coaching and development of all staff performing these functions and implementing short and long-term plans and objectives to improve customer service and collect quality information.

    As a subject matter expert, this person must provide leadership and contribute to the revenue cycle and organizational goals and is responsible for meeting the mission and goals of Ensemble Health Partners, as well as meeting regulatory compliance requirements.

    The Manager of Patient Access will work closely with the Director of Patient Access to align processes and procedures with Ensemble Health Partners policies at an assigned facility or market.

    Job Responsibilities:

  • Manager is responsible for directly managing the operations for the admitting, registration, and financial services departments at the acute care locations.

    Admitting staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and providing excellent customer service.

    Additionally, managing Financial Service Representatives and ensuring that proper accounting processes are followed, cash drawer is balanced, money is deposited timely and posted accurately to patient accounts, and proper logs are completed and submitted as requested by Financial oversight departments.

  • Develops and manages departmental staffing needs.

    Prepares monthly reports as requested.

    Establishes departmental goals with the staff to optimize performance and meet organizational while improving operations to increase customer satisfaction and meet financial goals of the organization.

    Coordinates employee work schedules to provide adequate daily staffing coverage.

  • Collects, interprets and communicates performance data using various tools and systems, while also using this data to make decisions on how to achieve performance goals.

    Works with internal and external customers to make key decisions, impacting either the whole organization or an individual patient.

    Works closely with ancillary departments to establish and maintain positive relations to ensure revenue cycle goals are achieved.

  • Assists in the development of dyad-reporting patient access staff.

    Provides training, education, goal-setting, and performance interventions as necessary to ensure adequate performance.

  • Performs other duties as assigned.

  • Employment Qualifications:

  • Certified Revenue Cycle Representative (CRCR) certification

  • Certified Healthcare Access Manager (CHAM) certification

  • Preferred Education:

  • Bachelor's Degree or Equivalent Experience in Healthcare Management/Administration

  • Experience we Love:

  • Minimum 2 – 3 year’s management experience in healthcare industry

  • Patient Access experience with managed care/insurance or call center preferred

  • Experience with Microsoft a must

  • Ability to balance numerous priorities, therefore requiring great skills in prioritization

  • Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the department to ensure the technological needs of the department are being met.

  • Join an award-winning company

    Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

    Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

    22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

    Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

    Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

    Energage Top Workplaces USA 2022-2024

    Fortune Media Best Workplaces in Healthcare 2024

    Monster Top Workplace for Remote Work 2024

    Great Place to Work certified 2023-2024

  • Innovation

  • Work-Life Flexibility

  • Leadership

  • Purpose + Values

  • Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive.

    A few of those include:

  • Associate BenefitsWe offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

  • Our Culture– Ensemble is a place where associates can do their best work and be their best selves.

    We put people first, last and always.

    Our culture is rooted in collaboration, growth, and innovation.

  • Growth – We invest in your professional development.

    Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

  • Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

  • Ensemble Health Partners is an equal employment opportunity employer.

    It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.

    Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

    Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

    If you require accommodation in the application process, please contact .

    This posting addresses state specific requirements to provide pay transparency.

    Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.

    A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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    Required Skill Profession

    Other Management Occupations



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      Unlock Your Manager Patient Potential: Insight & Career Growth Guide


    • Real-time Manager Patient Jobs Trends in West Reading, United States (Graphical Representation)

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    • Are You Looking for Manager Patient Access Job?

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Ensemble Health Partners adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for Manager Patient Access Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in West Reading. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    • Interview Tips for Manager Patient Access Job Success
      Ensemble Health Partners interview tips for Manager Patient Access

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Ensemble Health Partners's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Manager Patient Access interview at Ensemble Health Partners, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Ensemble Health Partners's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

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