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Manager, Sales and Customer Service Job Opening In Newport Beach – Now Hiring Macy’s


Job description

Job Overview

The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display.

They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy’s standards for customer service.

Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor.

Macy’s fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.


What You Will Do

  • Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
  • Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency
  • Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results
  • Manage selling support, including the stockroom, signing, equipment, and merchandising
  • Support other operational areas such as OMNI, Style, and Asset Protection
  • Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover
  • Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
  • Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues
  • Work a flexible retail schedule, including days, evenings, holidays, and weekends
  • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
  • In addition to the essential duties mentioned above, other duties may be assigned
  • Skills You Will Need


    Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team


    Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor


    Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency


    Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies


    Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising


    Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection


    Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent


    Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues


    Communication Skills: Consistently clear and effective communicator, writer, and presenter


    Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices


    Who You Are

  • Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.

  • Candidates with a High School diploma or equivalent are encouraged to apply.

    3-5 years of management experience in retail
  • This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.

    Involves standing for at least two consecutive hours, lifting at least 30 lbs.

    stooping, kneeling, crouching, and climbing ladders May involve reaching above eye level Requires close vision, color vision, depth perception, and focus adjustment
  • Able to work a flexible schedule based on department and company needs
  • What We Can Offer You


    Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits.

    Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future.

    Prioritize your well-being with paid time off and eight paid holidays.

    Grow your career with continuous learning and leadership development.

    Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.


    Some additional benefits we offer include:

  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice
  • Tuition reimbursement
  • Access the full menu of benefits offerings .


    About Us


    This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.


    Join us and help write the next chapter in our story - apply today!

    Required Skill Profession

    Advertising, Marketing, Promotions, Public Relations, And Sales Managers


    • Job Details

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    Unlock Your Manager Sales Potential: Insight & Career Growth Guide


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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Macy’s adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Manager, Sales and Customer Service Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Newport Beach. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Manager, Sales and Customer Service?

    Key qualifications for Manager, Sales and Customer Service typically include Advertising, Marketing, Promotions, Public Relations, And Sales Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Manager, Sales and Customer Service Job Success

    Macy’s interview tips for Manager, Sales and Customer Service

    Here are some tips to help you prepare for and ace your Manager, Sales and Customer Service job interview:

    Before the Interview:

    Research: Learn about the Macy’s's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Manager, Sales and Customer Service interview at Macy’s, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Macy’s's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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