• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
United States Jobs Expertini

Manager / Senior Manager, Command & Control Operations Job Opening In Foster City – Now Hiring Zoox


Job description

Zoox has embarked on a highly ambitious journey to develop an autonomous mobility solution built from the ground up.

The Fusion Center Operations team comprises three distinct teams at Zoox, ensuring our robotaxis operate safely and efficiently across our various markets.

Our team is focused on completing missions by leveraging real-time remote human context to navigate complex scenarios and supporting our riders with white-glove customer service.

We are a multi-faceted team responsible for feature product development and structured testing, serving as the link between the operations and software departments.

You will work closely with leaders within the Fleet Operations organization and assist and interact with multiple teams across the company, including TeleGuidance, PMO, User Experience, and Product.

As a Manager / Senior Manager of Command & Control Operations, your role will be to lead a large team of Team Leads, Shift Leads, and Managers, ensuring they understand and execute both short- and long-term targets.

You will serve as the field expert for tools, features, and functions related to workflows, coordinating and streamlining processes to support Fleet Operations at Zoox.

Managers at Zoox are hands-on with their team, working with & alongside them daily, leading by example to ensure all software and hardware tests are executed to Zoox’s high standards.

They are disciplined team players who believe in doing everything necessary to accomplish the mission safely.

In this role, you will:

  • Uphold a safety-centric, inclusive, and open-communication culture and conduct written and oral performance feedback with direct reports at regular intervals.
  • Support Command Center Operations and Fleet Operations Management through process improvement across safety and efficiency for the team.
  • Work closely with Team Leads and Program/Project Managers within Fleet Operations to ensure their team stays aligned with Zoox’s overall goals.
  • Become a knowledge expert on Zoox’s proprietary software related to Fusion Center Operations.
  • Interact with contractors assigned to Zoox to answer questions, provide information, and ensure they understand and execute their job assignments.
  • Act as a “player/coach” by regularly diving into team needs and act as the first point of contact to support service escalations.
  • Qualifications

  • Bachelors Degree
  • 12+ years leading the business side of relevant large-scale operations within a remote operations, customer service, or complex call center environment
  • 4+ years of managing large teams of FTEs and contingent labor (contractors)
  • Management of continuous safety standards and process improvement initiatives
  • Experience working with cross-functional teams on go-to-market initiatives
  • Experience in change management processes & managing large amounts of data
  • Bonus Qualifications

  • Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
  • 8+ years working in an NPI environment and cross-functionally with PMO or engineering organizations
  • Experience in the autonomous vehicle, transportation dispatch, or public sector/emergency response industries (, 911 centers, NOC/SOC leads, or command center backgrounds)
  • 8+ years of experience leading complex call center operations
  • $153,000 - $200,000 a yearBase Salary RangeThere are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights.

    A sign-on bonus may be offered as part of the compensation package.

    The listed range applies only to the base salary.

    Compensation will vary based on geographic location and level.

    Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance.

    The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.Zoox also offers a comprehensive package of benefits, including paid time off ( sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.

    Required Skill Profession

    Operations Specialties Managers


    • Job Details

    Related Jobs

    J&J Family of Companies hiring Senior Manager Quality Control Operations Job in Malvern, PA, United States
    J&J Family of Companies
    Malvern, PA, United States
    J&J Family of Companies hiring Senior Manager Quality Control Operations Job in Malvern, PA, United States
    J&J Family of Companies
    Malvern, PA, United States
    United Airlines hiring Manager - Operations Control Job in San Francisco, CA, United States
    United Airlines
    San Francisco, CA, United States
    United Airlines hiring Manager - Operations Control Job in San Francisco, CA, United States
    United Airlines
    San Francisco, CA, United States
    Sigma Defense hiring 1216 - C3F Senior BMD Operations Manager - Post Command Job in San Diego, California, United States
    Sigma Defense
    San Diego, California, United States
    SOLUTE Careers hiring 1216 - C3F Senior BMD Operations Manager - Post Command Job in San Diego, CA, United States
    SOLUTE Careers
    San Diego, CA, United States
    Sigma Defense hiring 1216 - C3F Senior BMD Operations Manager - Post Command Job in San Diego, California, , United States
    Sigma Defense
    San Diego, California, , United States
    The Venetian Resort Las Vegas hiring Manager - Service Desk, Command Center Operations Job in Dallas, Texas, United States
    The Venetian Resort Las Vegas
    Dallas, Texas, United States
    USfalcon hiring Operations Specialist Space Command and Control SME Job in Glenwood Springs, Colorado, United States
    USfalcon
    Glenwood Springs, Colorado, United States
    Berkley hiring Command Center Manager Job in Wilmington, Delaware, United States
    Berkley
    Wilmington, Delaware, United States
    CACI International hiring Major Command Manager Job in Chantilly, VA, United States
    CACI International
    Chantilly, VA, United States
    Zachary Piper hiring Tactical Command and Control Job in El Segundo, California, United States
    Zachary Piper
    El Segundo, California, United States
    The Boeing Company hiring Command & Control Software Architect Job in El Segundo, CA, United States
    The Boeing Company
    El Segundo, CA, United States
    Alaka'ina Foundation Family of Companies hiring Senior SME Command, Control, Communications, Computers (C4) Job in Fort Belvoir, VA, United States
    Alaka'ina Foundation Family of Companies
    Fort Belvoir, VA, United States
    Accenture hiring Control Operations Associate Manager Job in Arlington, VA, United States
    Accenture
    Arlington, VA, United States
    Accenture hiring Control Operations Associate Manager Job in Arlington, VA, United States
    Accenture
    Arlington, VA, United States
    JPMorgan Chase hiring Control Manager Business Operations Job in Chicago, IL, United States
    JPMorgan Chase
    Chicago, IL, United States
    L3Harris hiring Material Control Operations Manager Job in Canoga Park, CA, United States
    L3Harris
    Canoga Park, CA, United States
    L3Harris hiring Material Control Operations Manager Job in Canoga Park, CA, United States
    L3Harris
    Canoga Park, CA, United States
    PNC hiring Deployment Command & Control Architect - Tempus Job in Remote Location, ZZ, United States
    PNC
    Remote Location, ZZ, United States
    Air National Guard Units hiring THEATER AEROSPACE OPERATIONS COMMAND AND CONTROL SPECIALIST (TITLE 32) Job in Tyndall AFB, FL, United States
    Air National Guard Units
    Tyndall AFB, FL, United States
    Air National Guard Units hiring THEATER AEROSPACE OPERATIONS COMMAND AND CONTROL SPECIALIST(TITLE 32) Job in Tyndall AFB, FL, United States
    Air National Guard Units
    Tyndall AFB, FL, United States
    Air National Guard Units hiring THEATER AEROSPACE OPERATIONS COMMAND AND CONTROL SPECIALIST (TITLE 32) Job in Tyndall AFB, FL, United States
    Air National Guard Units
    Tyndall AFB, FL, United States
    Air National Guard Units hiring THEATER AEROSPACE OPERATIONS COMMAND AND CONTROL SPECIALIST(TITLE 32) Job in Tyndall AFB, FL, United States
    Air National Guard Units
    Tyndall AFB, FL, United States
    IronMountain Solutions, Inc. hiring 501165 Senior Engineer for Joint Command and Control Job in Arlington, VA, United States
    IronMountain Solutions, Inc.
    Arlington, VA, United States
    Maersk hiring Operations Manager (INVENTORY CONTROL FOCUS) Job in Groveport, Ohio, United States
    Maersk
    Groveport, Ohio, United States
    CACI International hiring Project Control & Business Operations Manager Job in O'fallon, IL, United States
    CACI International
    O'fallon, IL, United States
    CACI International hiring Project Control & Business Operations Manager Job in Nationwide, VA, United States
    CACI International
    Nationwide, VA, United States
    University of Miami hiring Manager, Facilities & Operations (Work Control) Job in Coral Gables, FL, United States
    University of Miami
    Coral Gables, FL, United States
    UIC Government Services and the Bowhead Family of Companies hiring Senior Manager/Operations Manager Job in Patuxent River, MD, United States
    UIC Government Services and the Bowhead Family of Companies
    Patuxent River, MD, United States

    Unlock Your Manager Senior Potential: Insight & Career Growth Guide


    Real-time Manager Senior Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Manager Senior in Foster City, United States, highlighting market share and opportunities for professionals in Manager Senior roles.

    550687 Jobs in United States
    550687
    18162 Jobs in Foster City
    18162
    Download Manager Senior Jobs Trends in Foster City and United States

    Are You Looking for Manager / Senior Manager, Command & Control Operations Job?

    Great news! is currently hiring and seeking a Manager / Senior Manager, Command & Control Operations to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Zoox adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Manager / Senior Manager, Command & Control Operations Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Foster City. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Manager / Senior Manager, Command & Control Operations?

    Key qualifications for Manager / Senior Manager, Command & Control Operations typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Manager / Senior Manager, Command & Control Operations?

    To improve your chances of getting hired for Manager / Senior Manager, Command & Control Operations, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Manager / Senior Manager, Command & Control Operations Job Success

    Zoox interview tips for Manager / Senior Manager, Command & Control Operations

    Here are some tips to help you prepare for and ace your Manager / Senior Manager, Command & Control Operations job interview:

    Before the Interview:

    Research: Learn about the Zoox's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Manager / Senior Manager, Command & Control Operations interview at Zoox, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Zoox's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Manager / Senior Manager, Command & Control Operations Positions

    Setting up job alerts for Manager / Senior Manager, Command & Control Operations is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!