Manager, Site Reliability Engineering

Job description

**Job Description**

_Hybrid: This role is categorized as hybrid.

This means the successful candidate is expected to report to Austin TX, Mountain View CA, or Warren Michigan three times per week, at minimum._

**Sponsorship:** ** ** GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.

DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

**The Role**

As a Site Reliability Engineering Manager, you will be expected to not only lead your team in setting priorities and ensuring alignment with organizational goals but also to be deeply technical.

We expect our managers to be able to contribute directly through coding, reviewing code, and mentoring engineers.

While it's unlikely that you'll spend the majority of your time coding, having the capability and willingness to dive into technical details, solve problems hands-on, and support your team's technical decisions is crucial.

You'll be a mentor, guide, and a partner, helping engineers grow, and ensuring the reliability and efficiency of the systems they are working on.

We believe in setting a high bar for engineering managers who can lead by example in both technical expertise and people leadership.

**What You’ll Do:**

+ Develop tools and software to automate operational processes, improve system reliability, and reduce manual intervention.
+ Lead, Implement and improve monitoring and observability frameworks, enabling proactive detection and resolution of incidents.
+ Participate in an on-call rotation to diagnose, troubleshoot, and mitigate production incidents, ensuring minimal downtime and swift resolution.
+ Work alongside developers to ensure the quality, scalability, and reliability of our services.

Practice shared ownership of services in production, fostering a You build it, you run it culture.
+ Manage Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs) to manage reliability expectations effectively.
+ Strong understanding of common application reliability patterns, with hands-on experience implementing them.
+ Conduct deep-dive analyses of incidents and collaborate on post-incident reviews to derive learnings and prevent recurrence.

Champion a culture of continuous improvement.
+ Evaluate system performance and advocate for optimizations that reduce infrastructure costs while maintaining service reliability.

**You’re Skills & Abilities (Required Qualifications)**

+ Bachelor’s degree in computer science or related fields or equivalent work experience.
+ 8+ years of experience in software development teams.
+ Proficiency in at least one programming language (e.g., Python, Go, Java) and familiarity with multiple language ecosystems.
+ Solid understanding of operating systems, networking, distributed systems, databases, and storage architectures.
+ Deep understanding of how code runs on underlying hardware, including operating systems, algorithms, and data structures.

Ability to optimize or troubleshoot code by understanding its execution and the impact on system resources.
+ Experience handling production incidents, including root cause analysis, mitigation, and working through complex system failures.
+ Strong communication skills, with an ability to explain technical concepts to both engineering and business stakeholders.

Commitment to collaborative problem-solving and shared ownership of services.
+ Proven experience in automating manual processes, building deployment pipelines, or managing configuration systems.

**What Will Give You A Competitive Edge (Preferred Qualifications)**

+ Experience with cloud platforms (AWS, GCP, Azure).
+ Familiarity with container orchestration systems like Kubernetes.
+ A track record of managing or developing distributed systems.
+ Prior experience with Java in production.

**_Compensation_** : The compensation information is a good faith estimate only.

It is based on what a successful applicant might be paid in accordance with applicable state laws.

The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.

+ The salary range for this role is $165,00 - $298,800.

The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

+ Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

**_Benefits:_**

+ Benefits: GM offers a variety of health and wellbeing benefit programs.

Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more

This job may be eligible for relocation benefits.

A company vehicle will be provided for this role with successful completion of a Motor Vehicle Report review.



**About GM**

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture.

Every day, we want every employee to feel they belong to one General Motors team.

**Benefits Overview**

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.

Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources (https://search-careers.gm.com/en/working-at-gm/total-rewards) .

**Non-Discrimination and Equal Employment Opportunities (U.S.)**

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging.

We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities.

Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment.

To learn more, visit How we Hire (https://search-careers.gm.com/en/how-we-hire) .

**Accommodations**

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If you need a reasonable accommodation to assist with your job search or application for employment, email (Careers.Accommodations@GM.com) us or call us at 800-865-7580.

In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave.

Learn more about:

**Our Company (https://search-careers.gm.com/en/working-at-gm/)**

**Our Culture**

**How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)**

Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion.

We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

Explore our global locations (https://search-careers.gm.com/en/locations/)

We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team.

Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM’s Talent Community (beamery.com) (https://flows.beamery.com/generalmotors/talcom) .

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The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.

Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities.

If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Required Skill Profession

Other General