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Manager, SMB Account Management Job Opening In San Francisco – Now Hiring Rippling


Job description

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance.

It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers.

For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.


Take onboarding, for example.

With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.


Based in San Francisco, CA, from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.


We prioritize candidate safety.

Please be aware that all official communication will only be sent from @
addresses.

About the role 

We’re looking for an action-oriented, growth-minded Sales Manager with a proven track record of success to lead our US-based Account Management team.

As first line manager, you will coach and develop Account Managers in a horizontal customer segment.

You will lead your teams to meet their quota attainment and personal objectives.

You will be responsible for developing multiple employees for promotion in this fast growing company. 

You will report to our Director of SMB Account Management and work closely with our Account Management leadership team.

What you will do

  • Manage a team of SMB account managers to deliver monthly goal attainment
  • Provide leadership and direction to a high-performance team – including hiring, training, and pace setting
  • Develop specific and targeted goals for contributors on your team to help them grow and develop
  • Find innovative and creative ways to improve and increase performance
  • Execute, iterate and improve on “set piece” customer engagements to develop best practices that scale
  • Support consistent and consultative sales and client success processes
  • Directly manage and resolve customer escalations
  • Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done

What you will need

  • A minimum 1 year of experience scaling and managing a client-facing sales or account management team in a fast-paced environment
  • Previous experience as a top-performing account manager or sales executive
  • Proven track record of team quota-attainment via new product sales and upgrades 
  • Proven leadership skills, people management skills
  • Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
  • Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
  • Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small
  • High integrity individual who’s enthusiastic about building a great company for the long term
  • Courage to challenge the status quo when logic and reason require it.

Additional Information

Rippling is an equal opportunity employer.

We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.

To request a reasonable accommodation, please email accomodations@rippling.com


Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.

For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.


This role will receive a competitive salary + benefits + equity.

The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location
.


A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location.

Final offer amounts may vary from the amounts listed below.



*Commission is not guaranteed

Required Skill Profession

Advertising, Marketing, Promotions, Public Relations, And Sales Managers


  • Job Details

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Unlock Your Manager SMB Potential: Insight & Career Growth Guide


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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Rippling adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Manager, SMB Account Management Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in San Francisco. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Manager, SMB Account Management?

Key qualifications for Manager, SMB Account Management typically include Advertising, Marketing, Promotions, Public Relations, And Sales Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Manager, SMB Account Management Job Success

Rippling interview tips for Manager, SMB Account Management

Here are some tips to help you prepare for and ace your Manager, SMB Account Management job interview:

Before the Interview:

Research: Learn about the Rippling's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Be Yourself: Let your personality shine through while maintaining professionalism.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Manager, SMB Account Management interview at Rippling, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Rippling's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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