Manager, Systems Engineering

Job description

Manager, Systems Engineering

Req ID: 79605

Location:
Virtual, Other, United States

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

Our RUCKUS One Cloud and Edge services, AI/ML solutions, Wi-Fi 7 access points, ICX multigigabit switching, IoT Suite, secure policy user/device onboarding software, and broader portfolio of network management and control all redefine what’s possible in wireless connectivity and network performance with flexibility, reliability, and affordability.

RUCKUS has an unbeaten track record of “it just works,” compared to alternative solutions, in the verticals and market segments we serve.

Don’t just take our word for it.

We can prove it!

This leadership position is remote, requires roughly 50% or more travel and located in the Western states of WA, AZ, CO, NV, UT or CA.

**Job Description: “How You'll help us to connect the world:”**

The Manager, Systems Engineering, West will lead a team of territory focused Systems Engineers (SE) and provide customer and partner technical sales leadership support.

These items include mentorship, technical sales strategies, sales and technical enablement guidance, influencing end customers, process improvement and efficiencies, technical management, and case escalations.

This role will interface with cross-functional group resources and leadership to define strategies and execute them along with your team.

The West SE team will perform consultative solutions-based discussions to all levels of decision makers and targets the customer and partner business initiatives.

System Engineers are trusted advisors responsible for pre-sales, customer technical engagements, network architecture evolution planning, solution standardization, providing knowledge transfer of best practices deployment and operation, presenting and thought leadership, and demonstrating our solutions.

You will attract, recruit, and develop talented SEs and support the team’s efforts to successfully position, influence and grow the RUCKUS product portfolio to net new and existing installed base customers and channel partners.

**Responsibilities:**

+ Support the West region sales leader, sales teams, and systems engineers in the achievement of revenue goals, customer growth and business planning, product portfolio expansion and new customer acquisition
+ Develop leadership level relationships with responsibilities for customers, partners, vendors, and internal service organizations to manage successful network implementations that allow customers a competitive advantage with RUCKUS solutions
+ Deliver technical presentations and lead discussions as a regional/group leader
+ Review formal technical account plans, RFx proposals, and sales strategies of your team
+ Recruit, hire, and retain top talent for permanent assignments
+ Coach and develop staff.

Provide performance management, development planning, salary planning, technical training, reward and recognition, and team building
+ Plan, organize and direct the activities of a variety of cross functional teams and non-sales support groups to ensure highest customer satisfaction
+ Collect customer feedback from the SE team and collaborate with Product Line Management to influence products and services roadmaps
+ Leverage industry knowledge, technology and vertical trends, and awareness of the business economics to aid systems engineers to grow and build their account plans
+ Preferred working knowledge of RUCKUS Networks management, wireless, wired and software solutions

**Qualifications: “Required qualifications for consideration:”**

+ Undergraduate or graduate degree (BS/BA minimum) in Electrical engineering; Networking Engineering; Information Technology; Management Information Systems; Computer Science; OR equivalent proven work-related experience
+ Minimum 10 years pre-sales or equivalent experience working with route, switch, and Wi-Fi technologies
+ 5+ years management experience of demonstrated leadership of technical teams
+ 5+ years demonstratable hands-on experience supporting channel partners and customers including selling of Wi-Fi, switching, Analytics, SaaS, other network solutions, deployments, managed services, etc.
+ A professional or associate level project/program management certification OR equivalent experience is preferred
+ Strong leadership qualities through inspiration, positive reinforcement and recognition, personnel growth, support and manage complex situations, relationships, behaviors and remove roadblock items for your SE team
+ Highly effective technical, business and industry related presentation skills
+ Strong verbal and written communications skills

**Requirements: “You will excite us if you have:”**

+ A proficient understanding of pre-sales engineering including new customer acquisition strategies, technical influencing, objecting handling, how to develop technical and business skillsets of your team, program and case management, hardware and software networking solutions in IT infrastructures, channel partner engagements for growth, and critical account management
+ Strong understanding and experience with mid to large enterprise business models and technical requirements for verticals that include MDU, K-12, SLED, higher education, hospitality, manufacturing, warehouse, logistics, large public venues and others
+ Advanced understanding of customer business drivers and how to map these to customer requirements and network environments, migrations, and network refresh decision making strategies including identification of improvement areas in network design
+ Multi-tasker with strong ability to manage under pressure to address deadlines, program manage development of deliverables, and logistical champion when supporting multiple projects and events
+ Working knowledge or understanding of networking technical skills; specifically, 802.11 Wi-Fi technology evolution releases (Wi-Fi 5, 6, 7), best practices design and assessment, wireless troubleshooting, RF tools used for pre and post site surveys, wireless network optimization, IP routing and switching WAN/LAN design, setup and configuration, Layer 4-7 application services, security authentication methods and products, SASE, SD-WAN, RADIUS, AD, Virtualization environments/deployments, VM installations, (any of VM Ware, KVM, Hyper-V, GCE, Azure, AWS), secure device/user onboarding solutions, etc.
+ General knowledge of the following areas of specialization: Cloud services (SaaS); VLAN; network segmentation, personal identity networking, security (SASE); SD-WAN; wireless controller architectures; indoor and outdoor wireless deployments; general routing and switching
+ Strong program management experience, technical relationship building, verbal and written communications skills, presenting and thought leadership, and commanding a room of executive level decision makers

**Perks & Benefits**

The candidate will receive a comprehensive benefits package, including paid vacation, medical, dental, and vision plans, life, and accidental death insurance, and participation in the Company’s Sales Incentive Plan.

Why CommScope:

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn.

Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere.

With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.

If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com.

You can also learn more about CommScope’s accommodation process and EEO policy at https://jobs.commscope.com/eeo
**#LI-REMOTE**
**#LI-CB1**

**Learn more about how we're on a quest to connect the future and build what's next.**

**Job Segment:** Pre-Sales, Cloud, Systems Engineer, Engineering Manager, Telecom, Sales, Technology, Engineering

Required Skill Profession

Other General