Job description

Position Summary:

The Manager IT Web Experience leads a team dedicated to enhancing and optimizing the jetblue.com experience and oversees the overarching Design & User Experience (UX) for all products within JetBlue’s digital ecosystem.

As a key leader within the wider IT department, building relationships, and devising, socializing, and implementing strategies that align with both Company and team goals is paramount.

This role owns the strategy and optimization of all jetblue.com initiatives with a particular focus on the Homepage and Content pages as well as the overarching Design & UX governance and best practices for all products within JetBlue’s digital ecosystem.

The Manager IT Web Experience plays a crucial role in ensuring jetblue.com contributes significantly to achieving JetBlue’s overall strategic goals.

The Digital Experience Web team drives our product and design efforts across our digital platforms, particularly focusing on how customers first land on jetblue.com.

As the leader of this team, you will lead your product team and collaborate with delivery teams and diverse stakeholders to design and implement top-tier digital solutions that meet our business objectives and elevate user experiences.

Essential Responsibilities:

• Lead, coach, and develop a team focused on modern Product and Project management principles
• Ensure the Web team’s roadmap focuses on enhancing, optimizing, and maintaining the responsive jetblue.com experience in support of JetBlue’s strategic goals
• Focus on improving key jetblue.com metrics, including performance and looks
• Evolve JetBlue’s Digital Brand Design System, ensuring governance and best practices are upheld across digital products
• Elevate Design and UX standards for all products, staying current with industry trends and landscape changes to inform governance and best practices
• Own strategy for localization and multiple languages
• Oversee Web Content Management and process improvement
• Manage budget for the Web portfolio
• Manage several business partner relationships
• Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
• Other duties as assigned

Minimum Experience and Qualifications:

• Bachelor’s degree in a related discipline; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience
• Five (5) years of professional experience in Digital Product Management
• Working knowledge of the general digital landscape, trends, and emerging technologies
• Solid understanding of the full development life cycle and the Agile Methodology
• Ability to work across all levels and influence with impact
• Ability to supervise other crewmembers and work collectively as a team
• Strong presentation skills and experience working with and presenting to executives
• Strong analytical and problem-solving skills
• Excellent organizational skills
• Available for occasional overnight travel (10%)
• In possession of valid travel documents with the ability to travel in and out of the United States
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications:

• Ten (10) years of professional experience in Digital Product Management
• Experience managing a budget
• Experience managing a full project or initiative, including presenting recommendations to senior leadership

      Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun 

• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls

• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment

Physical Effort:  

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary)

Compensation:

• • 1. The base pay range for this position is between $118,800.00 and $177,100.00 per year.
       
       Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more

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