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Urgent! Marketing Quality Assurance & Process Specialist Job Opening In Memphis – Now Hiring First Horizon Bank
**Description**
**Location:** On site in Memphis, TN, Charlotte, NC, or Nashville, TN
**Job Overview:**
We are seeking a meticulous and process-driven Marketing Quality Assurance (QA) & Process Specialist to take ownership of quality control and operational consistency across all marketing activities.
In this role, you’ll be responsible not only for managing testing of marketing assets and campaigns but also for establishing scalable QA frameworks, defining governance standards, and ensuring compliance and continuity across cross-functional marketing journeys.
Reporting to the Director of Marketing Operations, you will also play a key role in supporting audit readiness and business continuity planning, helping to safeguard the integrity and resilience of our marketing systems and processes.
This role is critical in scaling marketing excellence through structure, consistency, and proactive risk management.
**Key Responsibilities:**
**QA & Testing Responsibilities**
+ Conduct hands-on end to end QA testing for marketing assets and campaigns to include:
+ Emails, landing pages, forms, automations, and campaign workflows
+ Journey and campaign launches
+ Develop testing standards for marketing launches
+ Identify and document bugs, inconsistencies, or issues in marketing outputs; collaborate with teams to resolve
**Process & Controls**
+ Design and enforce standardized QA processes across all marketing functions (email, web, paid, content, etc.)
+ Develop QA documentation, checklists, SOPs, and approval workflows
+ Oversee QA for complex cross-functional customer journeys involving multiple teams and touchpoints
+ Set up feedback loops and audit trails to improve visibility and accountability across marketing efforts
**Governance & Operational Support**
+ Partner with the Director of Marketing Operations to:
+ Prepare for internal and external audit reviews by maintaining QA documentation and evidence of controls
+ Support the development and maintenance of marketing business continuity plans (BCP), ensuring risk mitigation strategies are in place
+ Identify operational gaps and recommend process improvements to strengthen resiliency and compliance
+ Ensure all marketing teams keep SOPs and operational controls up to date
**Qualifications:**
+ 4–6+ years of experience in marketing QA, marketing operations, or digital marketing with a focus on quality control and governance
+ Experience with marketing automation, web and CRM tools (e.g. Salesforce, Marketing Cloud, Sitecore)
+ Skilled in QA and testing platforms (e.g., Litmus)
+ Strong understanding of campaign logic, data flows, user journeys, and marketing channel integrations
+ Excellent attention to detail, documentation, and problem-solving skills
+ Ability to manage multiple projects and stakeholders in a deadline-driven environment
+ Comfortable translating technical QA concepts into marketing-friendly language
**Preferred Skills:**
+ Familiarity with audit frameworks, compliance standards (GDPR, CAN-SPAM), and risk management in a marketing context
+ Basic knowledge of business continuity planning or disaster recovery
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel.
Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services.
First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.
More information is available at www.FirstHorizon.com (https://urldefense.com/v3/__https:/www.firsthorizon.com/__;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6_kmPxl66_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .
**Benefit Highlights**
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
**Follow Us**
Facebook (https://www.facebook.com/FirstHorizonBank)
X formerly Twitter
LinkedIn (http://www.linkedin.com/company/first-horizon-bank)
Instagram
YouTube (https://www.youtube.com/channel/UCEVs5OMj-b0H9Dr5Q209_-Q)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
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Unlock Your Marketing Quality Potential: Insight & Career Growth Guide
Real-time Marketing Quality Jobs Trends in Memphis, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Marketing Quality in Memphis, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 43715 jobs in United States and 96 jobs in Memphis. This comprehensive analysis highlights market share and opportunities for professionals in Marketing Quality roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! First Horizon Bank is currently hiring and seeking a Marketing Quality Assurance & Process Specialist to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Marketing Quality Assurance & Process Specialist Jobs Memphis.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at First Horizon Bank adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Marketing Quality Assurance & Process Specialist Jobs United States varies, but the pay scale is rated "Standard" in Memphis. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Marketing Quality Assurance & Process Specialist typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Marketing Quality Assurance & Process Specialist interview at First Horizon Bank, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the First Horizon Bank's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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