Job description
We’re Watts.
Together, we’re reimagining the future of water.
We feel proud every day about what we do.
We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.
What we do:
For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world.
We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future.
Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.
Scope of Position
Watts Water Technologies, a top global provider of water solutions, seeks an experienced Applications Engineering and Tech Support Manager to lead our dynamic team.
This role will play a critical role in ensuring the successful support for quotations of our configured products in the water sector, such as ACVs, HVAC, floor heating, and others.
Your technical knowledge will also be leading the technical support team for the configured products and other core Watts product lines.
Your expertise in mechanical engineering, combined with your leadership skills, will drive growth, efficiency, and exceptional customer experiences.
This position is responsible for the supervision of the technical customer support team and application engineers.
This position reports to the Director of Commercial Operations.
Primary Job Duties and Responsibilities
Team Leadership:
+ Manage and mentor a team of applications engineers and technical support team, ensuring their professional growth and alignment with organizational goals.
+ Collaborate with cross-functional teams, including IT, sales, and product development, to achieve seamless project execution.
Product Configuration and Customization:
+ Leverage your mechanical engineering background to understand and configure our water sector products according to customer requirements.
+ Ensure accurate and efficient customization of our solutions, meeting client specifications while maintaining quality standards.
Customer Interaction:
+ Engage directly with customers to understand their needs, provide technical guidance, and address any inquiries or concerns.
+ Build strong relationships with clients, ensuring their satisfaction throughout the project lifecycle.
Efficiency and Process Improvement:
+ Optimize processes related to product configuration, deployment, and support.
+ Implement best practices to enhance efficiency, reduce lead times, and improve overall customer experience.
Quality Assurance and Compliance:
+ Oversee quality control processes, ensuring that configured products meet industry standards and regulatory requirements.
+ Collaborate with engineering teams to resolve any technical issues promptly.
Project Management:
+ Coordinate project timelines, budgets, and resources to meet deadlines.
+ Monitor progress, identify risks, and implement corrective actions as needed.
Required Qualifications
+ Bachelor's degree in Mechanical Engineering or related field.
A master’s degree is a plus.
+ 7+ years of experience in applications engineering, with a track record of successful project management.
+ 2+ years of leadership experience and team management skills.
+ Experience on product design related to water flow, pressure, and temperature, such as ACV, floor heating, and piping systems
+ Excellent communication and interpersonal skills to communicate to C-level executives.
+ Ability to understand and communicate complex technical concepts to both technical and non-technical stakeholders.
+ Experience in customer-facing roles and a strong customer-focused mindset.
+ Experience with CPQ or quotations processes, concepts, tools, and technologies; SAP ideal.
+ Knowledge of PowerBI and/or Excel for data analytics
+ Ability to adapt to a hybrid work environment.
General Applicable Company Competencies
+ Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
+ Punctuality and dependability.
+ Ability to be flexible and adapt to changing work priorities and stressful conditions.
+ Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
+ Maintain productive and collaborative relationships with other Watts employees.
+ Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.
Working Conditions:
While performing the job duties, you will be working in an office environment.
You will be required to work in the office at the No. Andover location three days per week (Monday – Wednesday) and can work remotely two days per week (Thursday and Friday).
Physical Requirements: Specific physical abilities required for this position include, but are not limited to:
+ Ability to remain seated at a desk or workstation for extended periods.
+ Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
+ Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
+ Ability to read documents, use a computer, and perform data entry tasks.
+ Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
+ Ability to operate standard office equipment such as computers, printers, phones, and copiers.
+ Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.
Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time.
This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.
Pay Range:
The expected salary range for this position is $129,000-152,000 yearly.
Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.
#LI (Hybrid)
Watts in it for you :
Please note that the following benefits apply only to permanent roles and do not apply to internship roles.
+ Competitive compensation based on your skills, qualifications and experience
+ Comprehensive medical and dental coverage, retirement benefits
+ Family building benefits, including paid maternity/paternity leave
+ 10 paid holidays and Paid Time Off
+ Continued professional development opportunities and educational reimbursement
+ Additional perks such as fitness reimbursements and employee discount programs
+ Learn more about our benefit offerings here: https://tapintowattsbenefits.com/
How we work:
At Watts, our culture is team-oriented and supportive.
Employees here genuinely care about the quality of their work, and about each other.
Our people are the heart of who we are and contribute to our longevity and continued success.
And this is a place where you can have a big career.
No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.
Watts is committed to equal employment opportunity.
We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law.
Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities.
Any employee who needs a reasonable accommodation should contact Human Resources.
Required Skill Profession
Other General
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