Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Mediator and Intake Specialist.
United States Jobs Expertini

Urgent! Mediator and Intake Specialist Job Opening In The Bronx – Now Hiring City of New York



Job description

*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply.

*
**This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program.

**
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities.

DCWP licenses nearly 45, businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more.

By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance.

DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance.

DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities.

For more information about DCWP and its work, call or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.
DCWP’s General Counsel Division seeks a Mediator and Intake Specialist to be a member of a collaborative team of employees engaged in mediating consumer complaints by negotiating with consumers and businesses for equitable resolutions on behalf of both parties.

The Mediator and Intake Specialist’s responsibilities will include but are not limited to:
-Communicating and interacting with consumers and businesses on consumer-related complaints;
- Analyzing, documenting, researching, and resolving consumer complaints in accordance with the laws, rules, and regulations enforced by DCWP;
- Maintaining Agency database and providing reports as needed;
- Performing data entry and inputting detailed, accurate notes in Agency’s system(s) as needed;
- Providing timely follow-up and closure for each consumer complaint;
- Answering calls, and directing callers to appropriate channels in a timely manner;
- Delivering accurate, complete information to callers;
- Processing mail within assigned timeframes;
- Providing front desk reception coverage and assisting walk-in consumers with filing complaints;
- Preparing training materials, maintaining knowledge database, and training others as needed; and
- Performing other tasks and assignments as directed.

CLERICAL ASSOCIATE -


Minimum Qualifications

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.


Skills Requirement
Keyboard familiarity with the ability to type at a minimum of key strokes (20 words) per minute.


Preferred Skills
- Excellent verbal, written and professional interpersonal communication skills- Good computer skills Computer literate (MS Word, Excel & Outlook)
- Ability to work in a fast paced environment Pay strict attention to detail
- Complete assignments within set deadline
- Able to work independently, within a team, and with supervision and
- Language skills a plus.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program.

Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

For more information, please visit the U.S. Department of Education’s website at class=jobad-residencyRequirement>Residency RequirementNew York City residency is generally required within 90 days of appointment.

However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.

To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.


Required Skill Profession

Counselors, Social Workers, And Other Community And Social Service Specialists



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Mediator and Potential: Insight & Career Growth Guide


  • Real-time Mediator and Jobs Trends in The Bronx, United States (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Mediator and in The Bronx, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 131564 jobs in United States and 187 jobs in The Bronx. This comprehensive analysis highlights market share and opportunities for professionals in Mediator and roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Mediator and Intake Specialist Job?

    Great news! is currently hiring and seeking a Mediator and Intake Specialist to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at City of New York adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying United States laws and regulations
  • What Is the Average Salary Range for Mediator and Intake Specialist Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in The Bronx. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Mediator and Intake Specialist?

    Key qualifications for Mediator and Intake Specialist typically include Counselors, Social Workers, And Other Community And Social Service Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Mediator and Intake Specialist?

    To improve your chances of getting hired for Mediator and Intake Specialist, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Mediator and Intake Specialist Job Success
    City of New York interview tips for Mediator and Intake Specialist

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the City of New York's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Mediator and Intake Specialist interview at City of New York, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the City of New York's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Mediator and Intake Specialist Positions

    Setting up job alerts for Mediator and Intake Specialist is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!