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Urgent! Mediator and Intake Specialist Job Opening In The Bronx – Now Hiring City of New York
*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply.
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**This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program.
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The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities.
DCWP licenses nearly 45, businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more.
By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance.
DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance.
DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities.
For more information about DCWP and its work, call or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.
DCWP’s General Counsel Division seeks a Mediator and Intake Specialist to be a member of a collaborative team of employees engaged in mediating consumer complaints by negotiating with consumers and businesses for equitable resolutions on behalf of both parties.
The Mediator and Intake Specialist’s responsibilities will include but are not limited to:
-Communicating and interacting with consumers and businesses on consumer-related complaints;
- Analyzing, documenting, researching, and resolving consumer complaints in accordance with the laws, rules, and regulations enforced by DCWP;
- Maintaining Agency database and providing reports as needed;
- Performing data entry and inputting detailed, accurate notes in Agency’s system(s) as needed;
- Providing timely follow-up and closure for each consumer complaint;
- Answering calls, and directing callers to appropriate channels in a timely manner;
- Delivering accurate, complete information to callers;
- Processing mail within assigned timeframes;
- Providing front desk reception coverage and assisting walk-in consumers with filing complaints;
- Preparing training materials, maintaining knowledge database, and training others as needed; and
- Performing other tasks and assignments as directed.
CLERICAL ASSOCIATE -
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of key strokes (20 words) per minute.
Counselors, Social Workers, And Other Community And Social Service Specialists
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Unlock Your Mediator and Potential: Insight & Career Growth Guide
Real-time Mediator and Jobs Trends in The Bronx, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Mediator and in The Bronx, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 131564 jobs in United States and 187 jobs in The Bronx. This comprehensive analysis highlights market share and opportunities for professionals in Mediator and roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! City of New York is currently hiring and seeking a Mediator and Intake Specialist to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Mediator and Intake Specialist Jobs The Bronx.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at City of New York adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Mediator and Intake Specialist Jobs United States varies, but the pay scale is rated "Standard" in The Bronx. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Mediator and Intake Specialist typically include Counselors, Social Workers, And Other Community And Social Service Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Mediator and Intake Specialist interview at City of New York, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the City of New York's products or services and be prepared to discuss how you can contribute to their success.
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