Medium Complex Claims Adjuster Multi Line

Job description

At AIG, we are reimagining the way we help customers to manage risk.

Join us as a Financial Lines & Casualty Complex Claims Adjuster to play your part in that transformation.

It’s an opportunity to grow your skills and experience as a valued member of the team.


Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience.

Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.


How you will create an impact
+ This position will fulfill the role of a Multi-Line Medium Complex Claim Adjuster, in order to proactively assess and manage medium complexity claims within authority limits from the first notification of loss to a timely, accurate and customer-focused resolution, performing the corresponding coverage and quantum analysis throughout the claims’ lifecycles.
+ Demonstrate financial control with timely and accurate reserving methodology, and effective claims management.
+ Strict adherence to AIG Claims Handling Policy and Guidelines and best practice procedures, as well as applicable service level agreements and local regulations.
+ Maintain close collaboration / communication with Brokers and Underwriting teams.
+ Proactively identify and review suspicious / fraudulent claims on a consistent basis, in line with company's internal requirements.
+ Foster excellent professional relationships with internal/external customers to excel in customer service.
+ Deliver superior claims services and capabilities, ensure meaningful reporting on claims intelligence and analytics and sharing relevant insights.

Will work closely with Regional and Local claims teams to drive greater alignment across the portfolio.
+ Ensure Claims Department reported timely and in accordance with the business datelines.

Effective prioritization and execution of tasks.
+ Managing key claims handling inquiry; coverage determination, quantum analysis and legal liability assessment where appropriate within authority limits and providing a consistently strong standard of customer service including preparing timely coverage assessments and reservation /denial letters.
+ Effectively following up on recommendations from technical claims audits and continuous claim handling improvement.
+ Any additional related task.



What you'll need to succeed
+ Bachelor’s Degree or a combination of education and experience.
+ This position is suitable for candidates with experience in claims handling.
+ Adjusters License.
+ Policy language skills enabling accurate and consistent policy wording interpretation.
+ Knowledge of insurance regulatory and/or procedural requirements in Puerto Rico.
+ Proficient in all Microsoft applications (Word, Excel, PowerPoint, etc.)
+ Bilingual - Excellent written & verbal communication skills in both Spanish and English.
+ Effective communication, time management, administrative and report-writing skills.
+ Analytical and problem-solving capabilities with a strong attention to detail.
+ Collaborative skills and the ability to contribute effectively in a team environment, with other units within/outside the department and companywide.
+ Exceedingly customer service oriented.
+ Lateral thinking and the ability to problem solve and develop new ideas to improve working practices.



At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.

This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.




Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset.

We know how important it is to protect and invest in what’s most important to you.

That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.


Reimagining insurance to make a bigger difference to the world

American International Group, Inc.

(AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks.

It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers.

At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential.

We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.


Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals.

We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs).

With global chapters, ERGs are a cornerstone for our culture of inclusion.

The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.


AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.


AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.

If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.










Functional Area:




CL - Claims


AIG LATIN AMERICA I I

Required Skill Profession

Other General