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Urgent! Mendix Support Engineer Job Opening In Boston – Now Hiring Mendix

Mendix Support Engineer



Job description

Are You a Problem-Solver with a Passion for Customer Success?

Join Our Team!
Do you love tackling puzzles?

Do you live and breathe customer success?

Are you a to-do list enthusiast?

If so, we want you on our team! We're expanding our Mendix Customer Support team in Rotterdam, and we're looking for talented individuals like you to join us.
Why Join Mendix? Our team thrives on multi-tasking, keeping up with the latest features and technologies while assisting our customers through support tickets.

We value customer interactions, enjoy problem-solving, and take pride in resolving complex issues.

Every day, we strive to enhance our customers' experience, improve our product quality, and elevate our support services.

We excel when challenges are toughest, working diligently to identify root causes and solutions with passion and persistence.
Our Team Culture We are an open and diverse team, bringing together varied backgrounds and talents.

We are respectful, focused, and dedicated to providing exceptional services to our customers.

Whether you are a recent graduate, making a career switch, or in your final year of study, Mendix is the place to kickstart your career.
Your Role in Driving Digital Innovation...

As a key member of our team, you will:

  • Take ownership of platform and product issues, working independently with customers to resolve platform and application development/deployment issues.
  • Investigate, reproduce, and troubleshoot reported issues, identifying suitable solutions or root causes within our platform infrastructure and software.
  • Manage all stakeholders by clearly communicating reported issues to the R&D team, Product Manager, and Customer Success Manager, ensuring effective cross-functional coordination.
  • Work with minimal supervision, making independent decisions with discretion.
  • Effectively manage your time, prioritizing daily tasks based on the severity of the problem and its business impact on the customer.
  • Set and maintain customer expectations by adhering to Service Level Agreements and prioritizing reported incidents.
  • You are the perfect fit if you:

  • Are a high-energy professional who loves engaging with customers to solve their challenges;
  • Hold a B.S. in Information Systems, Engineering, Computer Science, or equivalent.
  • Have excellent communication skills, both written and verbal, in English.
  • Are passionate about technology with strong problem-solving and analytical skills.
  • Are well-organized, flexible, and able to keep track of your tasks.
  • Have an understanding of and interest in programming languages, integration, relational databases, and/or public Cloud technologies (e.g., AWS, Azure).
  • Have experience in a customer-facing technical support or consultancy role, or other relevant work experience (preferred).
  • Please Note: We do not offer relocation support for this position.

    Benefits

    We provide generous benefits that support our employees’ wellbeing, no matter where they’re located.

    We also offer region-specific benefits, like fully-stocked office kitchens, commuter perks, and more!

    Flexible, hybrid working

    Flexible paid time off

    Medical, Dental, and Vision Coverage

    401k matching

    Wellness benefits

    Siemens employee discounts

    Bravely career coaching

    Benefits may vary depending on location


    Required Skill Profession

    Computer Occupations



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      Unlock Your Mendix Support Potential: Insight & Career Growth Guide


    • Real-time Mendix Support Jobs Trends in Boston, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Mendix Support in Boston, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 38501 jobs in United States and 227 jobs in Boston. This comprehensive analysis highlights market share and opportunities for professionals in Mendix Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

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      • 7. Obeying United States laws and regulations
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      Mendix interview tips for Mendix Support Engineer

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      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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      Final Thought:

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