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Mobile Application / IT Support Engineer Job Opening In Pasadena – Now Hiring Alliance of Professionals & Consultants, Inc.


Job description

Job Title: Mobile Application / IT Support Engineer

Type: Direct Hire

Work Location: Hybrid position in Pasadena, TX



Job Overview:



As a Senior IT Support Engineer, you will be critical in delivering high-quality technical support to employees across the organization, both remotely and onsite.

You will leverage your technical expertise and business acumen to support core IT functions and key business applications that drive operations.

Your experience with mobile workforce support in the oil & gas services industry (or similar field-based operations) will be invaluable in ensuring seamless technology adoption and performance in dynamic environments.




Essential Job Responsibilities:

 

  • Provide advanced technical support to employees, resolving complex hardware, software, and connectivity issues.
  • Act as a liaison between IT and business units, ensuring applications and IT services meet operational needs.
  • Support and troubleshoot business-critical applications used across PSC’s field and corporate operations.
  • Proactively monitor IT systems to prevent downtime and performance issues.
  • Assist in the onboarding and IT training of new employees, ensuring they are equipped with the necessary technology.
  • Deploy security technologies such as multi-factor authentication (MFA), VPN, endpoint security, and SIEM solutions.
  • Configure and maintain computers, mobile devices, and peripherals with automation-driven deployment processes.
  • Maintain inventory of hardware, software, and cloud licenses.
  • Lead efforts to improve IT service delivery, working closely with the IT Support Manager to implement best practices.
  • Participate in 24/7 on-call rotation for critical support needs.



Key Competencies:

  • Business Acumen & Application Support: Ability to understand and support key business applications used across operations.
  • Service-Oriented Mindset: Focus on delivering proactive, high-impact IT support.
  • Technical Leadership: Ability to troubleshoot complex technical issues, optimize processes, and mentor junior support engineers.
  • Strong Communication & Documentation Skills: Can effectively interact with business stakeholders and document solutions for technical and non-technical users.
  • Problem-Solving & Incident Management: Experience with structured problem resolution, root cause analysis, and incident escalation frameworks.
  • Mobile Workforce & Remote Support Expertise: Experience supporting users in field-based industries such as oil & gas, logistics, or similar.



Required Skills & Experience:

 

  • Proven/equivalent multi-year experience in IT support, application support, or field technology support.
  • 4+years of experience in IT support, help desk, or application support roles.
  • Proven experience with ticketing/support systems.
  • Experience troubleshooting field applications and mobile platforms used in O&G or industrial field operations.
  • Knowledge of computer hardware and software (Windows environments, endpoint management, cloud services).
  • Ability to work independently and as part of a team, balancing multiple priorities in a fast-paced environment.



Big Bonus Points if you Have:

 

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5-7+ years of experience in IT support, help desk, or application support roles.
  • Strong problem-solving and analytical skills in troubleshooting IT systems and applications.
  • Experience with Active Directory, Microsoft Entra (Azure AD), and Microsoft 365 administration.
  • Knowledge of ITIL processes, including Incident, Change, and Problem Management.
  • Experience supporting field applications and mobile users in oil & gas services, industrial services, or logistics environments.
  • ITSM and security certifications (e.g., ITIL v3 Foundation, CompTIA Security+, HDI Support Manager)



Job Requisition # 39840

#LI-KL1 #hybrid

A reasonable estimate of the Base Salary for this role is $90,000 - $105,000 per year.

The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.  The compensation decisions are dependent on the facts and circumstances of each case, such as skills and experience levels.




 

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Mobile Application Potential: Insight & Career Growth Guide


Real-time Mobile Application Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Mobile Application in Pasadena, United States, highlighting market share and opportunities for professionals in Mobile Application roles.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Alliance of Professionals & Consultants, Inc. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Pasadena. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Mobile Application / IT Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Mobile Application / IT Support Engineer Job Success

Alliance of Professionals & Consultants, Inc. interview tips for Mobile Application / IT Support Engineer

Here are some tips to help you prepare for and ace your Mobile Application / IT Support Engineer job interview:

Before the Interview:

Research: Learn about the Alliance of Professionals & Consultants, Inc.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Mobile Application / IT Support Engineer interview at Alliance of Professionals & Consultants, Inc., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Alliance of Professionals & Consultants, Inc.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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