Mobile Device Test Engineer

<p><b>Device Test Engineer</b><br /> <br /> <b>Responsibilities</b></p> <ul> <li>Diagnose, troubleshoot and identify solutions to software and hardware issues for voice and data services</li> <li>Ask customers targeted questions to quickly understand the root of the problem</li> <li>Talk customers through a series of actions, either via phone, email or chat, until they have solved a technical issue</li> <li>Provide prompt and accurate feedback to customers</li> <li>Prioritize and manage several open issues at one time</li> <li>Document technical knowledge in the form of notes and manuals</li> <li>Conduct product validation of products</li> </ul> <p><br /> <br /> <b>Key skills</b></p> <ul> <li>Strong Android debugging skills, including usage of ADB</li> <li>Strong device debugging skills, including the usage of QXDM</li> <li>Strong LTE technical skills</li> <li>Communication and interpersonal skills</li> <li>Aptitude for understanding how wireless technology products and solutions can be applied towards a customer base.</li> <li>Ensure customers using products have quick resolution to recurring hardware and software issues.</li> <li>Escalate issues to management that need executive attention</li> </ul> <p><br /> Travel is expected to be around 10%</p>