• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
United States Jobs Expertini

MSP Help Desk Technician - Tier I Job Opening In Dulles – Now Hiring Solvere One/HouseCall


Job description

About the Company Solvere One  has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider.


Solvere One  focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership.


We provide executive-level, white-glove support.


Opening Solvere One has an open position for a Help Desk Technician, Tier 1, to provide support from our Dulles, Virginia headquarters.


The duties of the position include fielding incidents via phone and email from client end-users.


Help Desk Technician Tier 1 is responsible for resolving all tier 1 issues over the   and pass all other requests on to Tier 2 technicians.


Employees will be expected to remotely interact with clients daily in various capacities.


Professionalism and courteousness are required.


Excellent verbal and written communication skills are also required.


Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment.  This role reports to the Service Delivery Manager.


Position Requirements:



  • Examples of essential duties are interpreted as being descriptive and not restrictive.

  • Identifies, diagnoses, and resolves Tier 1 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.
  • Provides one-on-one end-user problem resolution over the phone for company-approved Personal Computer (PC) software.
  • Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals.
  • Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems.
  • Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements.
  • Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.
  • Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time.
  • Identifies, documents and escalates all Tier 2 and Tier 3 incidents in a timely manner.

Required Technical Experience:



  • Microsoft Windows Desktop OS installation and support Microsoft Office 365 installation and support Preferred Technical Experience: ConnectWise Manage ConnectWise Automate IT Glue Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.

    “In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.”  Powered by JazzHR

  • Required Skill Profession

    Computer Occupations


  • Job Details

Related Jobs

Link Solutions Inc hiring Help Desk Technician (Tier I) Job in Aberdeen Proving Ground, MD, United States
Link Solutions Inc
Aberdeen Proving Ground, MD, United States
T and T Consulting Services hiring Help Desk Technician Tier I Job in San Antonio, TX, United States
T and T Consulting Services
San Antonio, TX, United States
Robert Half Technology hiring Help Desk Analyst Tier I Job in Nashville, TN, United States
Robert Half Technology
Nashville, TN, United States
Robert Half Technology hiring Help Desk Analyst Tier I Job in Nashville, TN, United States
Robert Half Technology
Nashville, TN, United States
Robert Half Technology hiring Help Desk Analyst Tier I Job in Nashville, TN, United States
Robert Half Technology
Nashville, TN, United States
Robert Half Technology hiring Help Desk Analyst Tier I Job in Nashville, TN, United States
Robert Half Technology
Nashville, TN, United States
Robert Half Technology hiring Help Desk Analyst Tier I Job in Nashville, TN, United States
Robert Half Technology
Nashville, TN, United States
Robert Half Technology hiring Help Desk Analyst Tier I Job in Nashville, TN, United States
Robert Half Technology
Nashville, TN, United States
Robert Half Technology hiring Help Desk Analyst Tier I Job in Nashville, TN, United States
Robert Half Technology
Nashville, TN, United States
Robert Half Technology hiring Help Desk Analyst Tier I Job in Nashville, TN, United States
Robert Half Technology
Nashville, TN, United States
Koniag Government Services hiring Help Desk Analyst Tier I Job in Huntsville, AL, United States
Koniag Government Services
Huntsville, AL, United States
Robert Half Technology hiring Help Desk Analyst Tier I Job in Nashville, TN, United States
Robert Half Technology
Nashville, TN, United States
Link Solutions Inc hiring Help Desk Technician (Tier II) Job in Aberdeen Proving Ground, MD, United States
Link Solutions Inc
Aberdeen Proving Ground, MD, United States
Farfield Systems hiring Tier 1 Help Desk Job in Fort Meade, Maryland, United States
Farfield Systems
Fort Meade, Maryland, United States
TEKsystems hiring Tier 1 Help Desk Job in New Albany, OH, United States
TEKsystems
New Albany, OH, United States
Valvoline hiring Help Desk Tier 1 Job in , , United States
Valvoline
, , United States
Valvoline hiring Help Desk Tier 1 Job in , , United States
Valvoline
, , United States
PingWind INC hiring Tier 2 - Help Desk Job in Guantanamo Bay Cuba, NM, United States
PingWind INC
Guantanamo Bay Cuba, NM, United States
Sole Hire LLC hiring Help Desk Tier III Job in Remote, FL, United States
Sole Hire LLC
Remote, FL, United States
Oxford Solutions, Inc hiring MSP IT Help Desk Engineer Job in Conshohocken, Pennsylvania, , United States
Oxford Solutions, Inc
Conshohocken, Pennsylvania, , United States
Agil3 Technology Solutions (A3T) hiring Help Desk Technician (Tier 2 Agent) Job in Tempe, Arizona, United States
Agil3 Technology Solutions (A3T)
Tempe, Arizona, United States
First Hawaiian Bank hiring Help Desk Technician I Job in Honolulu, Hawaii, United States
First Hawaiian Bank
Honolulu, Hawaii, United States
Geospatial And Cloud Analytics Inc hiring Help Desk Tier II Administrator Job in qua, va, us, Virginia, United States
Geospatial And Cloud Analytics Inc
qua, va, us, Virginia, United States
Robert Half Technology hiring Help Desk Analyst Tier III Job in Nashville, TN, United States
Robert Half Technology
Nashville, TN, United States
Robert Half Technology hiring Help Desk Analyst Tier II Job in Nashville, TN, United States
Robert Half Technology
Nashville, TN, United States
Robert Half Technology hiring Help Desk Analyst Tier II Job in Nashville, TN, United States
Robert Half Technology
Nashville, TN, United States
Robert Half Technology hiring Help Desk Analyst Tier III Job in Nashville, TN, United States
Robert Half Technology
Nashville, TN, United States
Robert Half Technology hiring Tier 3 Help Desk Engineer Job in Medford, OR, United States
Robert Half Technology
Medford, OR, United States
Robert Half Technology hiring Help Desk Analyst Tier II Job in Nashville, TN, United States
Robert Half Technology
Nashville, TN, United States
Robert Half Technology hiring Help Desk Analyst Tier III Job in Nashville, TN, United States
Robert Half Technology
Nashville, TN, United States
Robert Half Technology hiring Tier 3 Help Desk Engineer Job in Medford, OR, United States
Robert Half Technology
Medford, OR, United States
Robert Half Technology hiring Help Desk Analyst Tier II Job in Nashville, TN, United States
Robert Half Technology
Nashville, TN, United States

Unlock Your MSP Help Potential: Insight & Career Growth Guide


Real-time MSP Help Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for MSP Help in Dulles, United States, highlighting market share and opportunities for professionals in MSP Help roles.

2560 Jobs in United States
2560
1 Jobs in Dulles
1
Download Msp Help Jobs Trends in Dulles and United States

Are You Looking for MSP Help Desk Technician Tier I Job?

Great news! is currently hiring and seeking a MSP Help Desk Technician Tier I to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Solvere One/HouseCall adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for MSP Help Desk Technician Tier I Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Dulles. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for MSP Help Desk Technician Tier I?

Key qualifications for MSP Help Desk Technician Tier I typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for MSP Help Desk Technician Tier I?

To improve your chances of getting hired for MSP Help Desk Technician Tier I, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for MSP Help Desk Technician Tier I Job Success

Solvere One/HouseCall interview tips for MSP Help Desk Technician   Tier I

Here are some tips to help you prepare for and ace your MSP Help Desk Technician Tier I job interview:

Before the Interview:

Research: Learn about the Solvere One/HouseCall's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your MSP Help Desk Technician Tier I interview at Solvere One/HouseCall, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Solvere One/HouseCall's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for MSP Help Desk Technician Tier I Positions

Setting up job alerts for MSP Help Desk Technician Tier I is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!