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MSP Level 2 Technician Job Opening In Gainesville – Now Hiring TeamLogic IT, Gainesville, FL


Job description

Benefits:


  • Free food & snacks

  • Free uniforms

  • Opportunity for advancement

  • Company parties

  • Paid time off

  • Training & development




Summary:
We are seeking an experienced and dedicated Managed IT Services (MSP) Level 2 Technician to join our dynamic IT team.

This role is pivotal in providing exceptional technical support and solutions for small to medium-sized businesses.

The ideal candidate will exhibit a strong technical acumen, excellent customer service skills, and the ability to troubleshoot and resolve complex IT issues efficiently.

Responsibilities:

  • Technical Support and Troubleshooting: Provide advanced technical support to clients, including installing, configuring, and maintaining hardware and software.

  • Incident Management: Respond to and resolve escalated support tickets promptly, ensuring minimal downtime for clients.

  • Network Administration: Manage and maintain client networks, including routers, switches, firewalls, and wireless access points.

  • Security Management: Implement and manage security solutions, conduct regular security audits, and address potential vulnerabilities.

  • Backup and Disaster Recovery: Ensure client data is backed up regularly and develop disaster recovery plans to safeguard against data loss.

  • Client Communication: Maintain clear and professional communication with clients, providing updates and ensuring client satisfaction.

  • Documentation: Create and maintain detailed documentation of client systems, configurations, and support activities.

  • Project Implementation: Assist in the planning and execution of IT projects, ensuring they are completed on time and within budget.

  • Training and Mentoring: Provide guidance and training to Level 1 Technicians, fostering a collaborative team environment.

Knowledge, Skills, & Qualifications:

  • Experience & Education: Minimum of 3-5 years in an MSP or similar IT support role; a degree in IT, Computer Science, or related field is preferred.

    Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are highly desirable.

  • Technical Proficiency: Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as Azure and Hyper-V.

  • Remote Monitoring & Ticketing Systems: Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA or Zendesk.

  • Networking Expertise: In-depth understanding of networking protocols, IP addressing, DNS, DHCP, VPNs, VLANs, and Wi-Fi technologies.

  • Security Knowledge: Familiarity with firewalls, antivirus solutions, and industry best practices for cybersecurity.

  • Problem-Solving & Analytical Thinking: Strong ability to diagnose and resolve complex technical issues efficiently.

  • Communication & Customer Service: Excellent verbal and written communication skills, with a customer-focused approach to delivering high-quality service and building strong client relationships.

  • Time Management & Collaboration: Ability to manage multiple priorities in a fast-paced environment while working both independently and as part of a team.

Preferred Additional Qualifications

  • Cloud Services: Experience with cloud platforms such as AWS, Azure, or Google Cloud.

  • Automation: Familiarity with scripting and automation tools (e.g., PowerShell, Bash) to streamline processes.

  • Monitoring Tools: Knowledge of network and system monitoring tools (e.g., SolarWinds, Ninja, Auvik, etc.).

  • Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Egnyte, IT Glue, SharePoint).

Work Environment
This role requires the ability to work both onsite and remotely, depending on client needs.

The candidate should be prepared for occasional travel to client locations and possess a valid driver's license.

Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines.

  • Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients.

  • Collaborative and supportive team culture.

Benefits:

  • Competitive salary and performance-based bonuses

  • Comprehensive health, dental, and vision insurance

  • Paid time off and holidays

  • Professional development and certification reimbursement

  • Opportunities for career advancement

Company Overview
We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged.

At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses.

If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry.

Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions.

As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.



This franchise is independently owned and operated by a franchisee.

Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your MSP Level Potential: Insight & Career Growth Guide


Real-time MSP Level Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for MSP Level in Gainesville, United States, highlighting market share and opportunities for professionals in MSP Level roles.

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Are You Looking for MSP Level 2 Technician Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TeamLogic IT, Gainesville, FL adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for MSP Level 2 Technician Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Gainesville. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for MSP Level 2 Technician?

Key qualifications for MSP Level 2 Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for MSP Level 2 Technician Job Success

TeamLogic IT, Gainesville, FL interview tips for MSP Level 2 Technician

Here are some tips to help you prepare for and ace your MSP Level 2 Technician job interview:

Before the Interview:

Research: Learn about the TeamLogic IT, Gainesville, FL's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your MSP Level 2 Technician interview at TeamLogic IT, Gainesville, FL, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TeamLogic IT, Gainesville, FL's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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