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MSP Level 3 Technician Job Opening In Little Rock – Now Hiring TeamLogic IT, Little Rock, AR


Job description

Benefits:


  • Competitive salary

  • Dental insurance

  • Health insurance

  • Training & development




Summary:
We are seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team, specializing in providing top-tier IT support to Small to Medium-sized businesses.

The ideal candidate will possess extensive technical knowledge, excellent problem-solving abilities, and a passion for delivering exceptional customer service in a dynamic IT environment.

Responsibilities:

  • Technical Support: Provide advanced technical support for a variety of IT systems, including servers, networks, and software applications.

    Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians.

  • Network Management: Design, implement, and manage robust network solutions to ensure optimal performance and security for clients.

    Monitor network performance to identify potential issues and take proactive measures.

  • System Administration: Perform regular maintenance and upgrades on client systems, including patch management, backup and recovery, and system monitoring.

    Ensure that all systems are secure, up-to-date, and compliant with industry standards.

  • Client Interaction: Maintain strong relationships with clients by providing professional and timely support.

    Understand client needs and recommend appropriate technology solutions to enhance their business operations.

  • Project Management: Lead and manage IT projects, including system migrations, network installations, and software deployments.

    Coordinate with internal teams and external vendors to ensure successful project delivery.

  • Documentation: Create and maintain detailed documentation for all client environments, including network diagrams, system configurations, and troubleshooting procedures.

    Ensure that all documentation is accurate and up-to-date.

  • Training and Mentorship: Provide guidance and mentorship to Level 1 and Level 2 technicians.

    Conduct training sessions to enhance the technical skills of the team and improve overall service quality.

  • Compliance: Ensure that all client systems comply with relevant regulations and industry standards, including data privacy and cybersecurity requirements.

    Perform regular audits and assessments to identify and address potential vulnerabilities.

  • Emergency Support: Provide on-call support for critical issues.

    Respond to emergencies promptly and take appropriate actions to minimize downtime and loss of data, including after-hours and weekend support as needed.

Knowledge, Skills, & Qualifications:

  • Experience & Education: Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role.

    MSP experience preferred.

    A Bachelor's degree in IT, Computer Science, or a related field is preferred, with certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA as a plus.

  • Technical Expertise: Proficiency in Windows and Linux server environments, virtualization technologies (VMware, Hyper-V), and cloud platforms (Azure, AWS).

  • Networking & Security: Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices.

    Experience with monitoring tools such as SolarWinds, Auvik, or similar.

  • RMM & Ticketing Systems: Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk.

  • Documentation & Process Management: Proficiency in documentation tools like Hudu, IT Glue, or SharePoint, with experience in structured IT documentation and process standardization.

  • Problem-Solving & Project Management: Strong analytical skills to diagnose and resolve complex technical issues, with proven experience managing IT projects from inception to completion.

  • Communication & Customer Service: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients and provide outstanding customer service.

  • Adaptability & Team Collaboration: Ability to work in a fast-paced, evolving technology environment, continuously learning and contributing to a collaborative team culture.

Work Environment
This role requires the ability to work both onsite and remotely, depending on client needs.

The candidate should be prepared for occasional travel to client locations and possess a valid driver's license.

Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines.

  • Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients.

  • Collaborative and supportive team culture.

Benefits:

  • Competitive salary and performance-based bonuses

  • Comprehensive health, dental, and vision insurance plans

  • Professional development opportunities and reimbursement for certifications

  • Supportive and collaborative work environment



Company Overview
We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged.

At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses.

If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry.

Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions.

As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.



This franchise is independently owned and operated by a franchisee.

Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your MSP Level Potential: Insight & Career Growth Guide


Real-time MSP Level Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for MSP Level in Little Rock, United States, highlighting market share and opportunities for professionals in MSP Level roles.

24196 Jobs in United States
24196
91 Jobs in Little Rock
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Download Msp Level Jobs Trends in Little Rock and United States

Are You Looking for MSP Level 3 Technician Job?

Great news! is currently hiring and seeking a MSP Level 3 Technician to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TeamLogic IT, Little Rock, AR adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for MSP Level 3 Technician Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Little Rock. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for MSP Level 3 Technician?

Key qualifications for MSP Level 3 Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for MSP Level 3 Technician Job Success

TeamLogic IT, Little Rock, AR interview tips for MSP Level 3 Technician

Here are some tips to help you prepare for and ace your MSP Level 3 Technician job interview:

Before the Interview:

Research: Learn about the TeamLogic IT, Little Rock, AR's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your MSP Level 3 Technician interview at TeamLogic IT, Little Rock, AR, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TeamLogic IT, Little Rock, AR's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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