MSR

Job description

Job Title: Member Service Representative (Contact Center)Job Description
Respond to inquiries and requests from members and other individuals in a 24/7 high volume, schedule-driven, and structured contact center operation.

Provide information regarding products and services, demonstrating knowledge, active listening, adaptability to multiple systems, and engagement methods to ensure optimal member experience and customer service.

Perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts.

Advise members on products and services that may fit their needs, fostering positive member interaction.
Responsibilities

+ Respond to high volume inquiries and requests in a structured contact center.

+ Demonstrate knowledge and active listening to provide exceptional customer service.

+ Adapt to multiple systems and engagement methods for optimal member experience.

+ Perform transactions for various accounts, including savings, checking, and loans.

+ Advise members on products and services that suit their needs.

Essential Skills

+ Customer service experience in a call center or high-volume environment.

+ Proficiency in data entry and policy compliance.

+ Ability to handle high volume calls in a structured environment.

Additional Skills & Qualifications

+ Experience in administrative, secretary/receptionist, banking/mortgage, professional, or high volume retail environments is beneficial.

Why Work Here?
Join the largest Credit Union in the world, serving the financial needs of the military and their families worldwide.

With over 343 branches globally, this position offers the opportunity to make a significant impact in a busy, high-volume contact center.

We emphasize work-life balance, ensuring you can choose a shift that fits your lifestyle without adversely affecting your personal life.
Work Environment
The Contact Center is open 24/7/365, offering flexibility to accommodate our members' needs globally.

Shifts are hybrid/onsite, with scheduled breaks and meals.

Most shifts are flexible, allowing for a one-hour variation in start and end times, with a total availability window of 9.5 hours.

Expect to handle back-to-back phone calls for extended periods, up to four hours before a break.
Job Type & Location
This is a Contract to Hire position based out of Pensacola, Florida.
Pay and Benefits
The pay range for this position is $17.50 - $17.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Pensacola,FL.
Application Deadline
This position is anticipated to close on Oct 31, 2025.
h4>About TEKsystems:
We're partners in transformation.

We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership.

TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services.

We accelerate business transformation for our customers.

Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

TEKsystems and TEKsystems Global Services are Allegis Group companies.

Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Required Skill Profession

Other General