Multisite Community Manager Job at Thrive Communities in Bend

Overview

Multisite Community Manager role at Thrive Communities.

Salary $95,000 - $105,000 per year.

Schedule: Full-time; Monday - Friday; 9 am - 6 pm.

Thrive’s purpose is to create a community where people feel seen, because when people feel seen, they thrive.

Thrive Communities offers a boutique, at-scale approach to property management and building communities that flourish, with a focus on connection, compassion and fun across our communities.

Benefits

• 32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, Paid Birthday)
• Employer matched 401k retirement plan
• Bonus Potential
• Leasing & Renewal Commission eligible
• $0 premium medical, dental, and vision insurance effective 1st of the month following your start date
• Fully covered Long-term disability insurance for associates
• Fully covered life insurance policy for associates with supplemental life insurance options
• 24/7 Everyday Assistance Program (EAP)
• Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
• Pet Insurance discounts
• Parking & Transit Commuter Benefits
• Annual professional development reimbursement
• Training opportunities and career progression/growth plans
• Opportunities to get involved on company committees (Event Planning, HR Advisory Council, Safety, and more!)
• Company-wide parties and events

Job Responsibilities

• Financial Oversight
• Assist in the formulation of budgets.
• Stay within established budget guidelines.
• Ensure all rents are collected when due and posted; make deposits promptly and report in the appropriate systems.
• Perform evictions, utility cut-offs and landlord liens as required on delinquent rents.
• Submit and approve invoices in the appropriate system for timely payment.
• Complete month-end procedures and reports (deposit accounting, variances, expiring leases, write-off register, receivable aging, security deposit activity, gross potential rent).
• Safeguard and reconcile the property credit card according to accounting policies and deadlines.

• Personnel & Leadership
• Hire, train, empower, supervise, discipline (including documentation) and terminate on-site staff as needed and with leadership/HR approval.
• Conduct onboarding, annual performance reviews, timesheet approvals, and guide staff on procedures and guidelines.
• Provide ongoing training to office staff (marketing, leasing paperwork, safety, etc.) and foster strong professional relationships within the team.

• Administrative/Office/Compliance
• Ensure lease files are current and compliant with MFTE, Section 8 or other affordable program requirements.
• Open office on schedule; maintain office and model apartments.
• Attend scheduled corporate management meetings (quarterly).
• Maintain records of management activities and submit reports to corporate weekly/monthly.
• Prepare for audits and complete annual reporting.

• Resident Relations
• Foster a true sense of community and maintain a positive customer service attitude.
• Inspect move-ins/move-outs with residents; review notices to vacate to determine move-out causes.
• Develop and implement policies to maintain resident communications (complaints, service requests, etc.).

• Maintenance
• Walk and inspect properties regularly; verify vacant apartment conditions.
• Update make-ready board daily; coordinate with maintenance for timely reconditioning after move-out.
• Oversee vendor/contractor communications regarding schedule, billing, and insurance certificates.
• Monitor all maintenance activities.

• Marketing/Leasing
• Conduct market surveys, provide trend reports, monitor competition and market conditions.
• Show property to prospective residents and handle incoming inquiries and paperwork.
• Stay informed on market trends via trade publications and professional groups.

• Safety and Risk Management
• Report liability and property incidents; manage workers’ compensation claims.
  
• Know Thrive and property-specific safety policies (water intrusion, mold, etc.).
• Complete safety checklists with maintenance staff and lead monthly safety meetings.

• General
• Operate in accordance with company policies and procedures.
• Perform other duties as assigned by the Regional Manager.

Desired Skills & Experience

• 3+ years of experience in property management or equivalent
• 6+ months supervisory experience with demonstrated leadership
• Certified Apartment Manager (CAM) preferred
• High School Diploma or equivalent preferred
• Experience with Yardi/CRM and On-Site preferred
• History of accuracy in reporting and budget oversight
• Experience in daily pricing and adapting to market trends

Desired Competencies

• Detail oriented with ability to provide accurate and timely reports
• Understanding of property budget, management accounting and expense control
• Ability to work in a fast-paced, customer-service oriented environment
• Understanding of industry terms
• Ability to de-escalate conflict and remain calm and courteous
• Respects diverse cultural and socio-economic backgrounds
• Strong communication, trust-building and equity-focused community challenge resolution
• Clear, thorough communication with residents, vendors, staff, ownership and leadership
• Works under pressure and meets deadlines; team player and able to work independently
• Proficient in problem-solving, time management and organization
• Strong resident-retention focus
• Proficient in Microsoft Word, Outlook and Excel
• English literacy with correct grammar and punctuation

If you do not fully meet the qualifications listed above but feel you have the skills and experience to be successful in this position, we welcome your application.

We would love to help you find the right role in our organization.

Physical Requirements

• Ability to stand and walk or sit as needed; estimated 60% on feet, 40% at a desk
• Constant need to type, write, and grip (computer and phone work)
• Occasional bending, stooping, squatting, climbing stairs, pushing/pulling, and reaching above shoulder
• Ability to lift/move/push/pull up to 25 lbs occasionally; 20 lbs frequently
• For more information regarding work environment, contact Careers@thrivecommunities.com

Equal Employment Opportunity

Diversity is celebrated at Thrive.

We ensure equal opportunity for employment and advancement based on merit and without discrimination based on race, color, religion, national origin, age, sex, veteran status, pregnancy, disability, gender, gender identity, sexual orientation, or any other legally protected basis.

Reasonable accommodations are available in the interview process or to meet the requirements of a position.

Background Check & Drug Screen Policy

Thrive Communities conducts background checks and drug screens after a conditional offer of employment, in compliance with applicable laws.

Candidates authorize screenings; results reviewed by HR.

For questions about what is reviewed, contact careers@thrivecommunities.com.

• Amphetamines including Methamphetamine
• Cocaine Metabolites
• Opiates including Codeine and Morphine
• Phencyclidine (PCP)

The 4-panel drug screen policy may be modified by Thrive Communities without notice.