<font face="tahoma"><font size="2"><font style="color: rgb(0, 0, 0); font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><font style="color:#000000"><font>The Department of Health and Human Services (DHHS) requires the assistance of a contract resource to serve as a Salesforce Developer.
</font>The primary purpose of this position is to design, develop, test, and deploy customized Child Welfare solutions within the Salesforce platform.
The work involves collaborating with various stakeholders to understand business requirements and translating them into efficient and scalable technical solutions for the Child Welfare program.</font><br /> <br /> The person in this position must have Salesforce ecosystem expertise.
They will need to be able to customize and configure Salesforce to meet specific business needs.
They will develop and maintain Apex code, Visualforce pages, Lightning components, and integrations between the North Carolina Child Welfare Technology System and stakeholder technology platforms.
The work involves collaborating with business analysts, product managers, product owners, project managers, and end-users to gather and refine requirements.
This position will design and implement scalable solutions that adhere to Salesforce best practices and coding standards.
They will perform system testing, debugging, and deployment of applications within the Salesforce environment.
The person in this position will also create and maintain documentation related to the development and configuration activities.
Furthermore, they will stay updated on Salesforce releases, features, and best practices to ensure optimal system performance and sustainability.
</font></font></font><br /> <p style="text-align:start; text-indent:0px; -webkit-text-stroke-width:0px; padding:revert"><font face="tahoma"><font size="2">Responsibilities and Duties:</font></font></p> <ul style="color:#000000; font-family:Arial, Helvetica, sans-serif; font-size:13px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; -webkit-text-stroke-width:0px; white-space:normal; text-decoration-thickness:initial; text-decoration-style:initial; text-decoration-color:initial"> <li><font face="tahoma"><font size="2">Provide technical expertise by coding and developing solutions using Salesforce technologies, such as Apex, Visualforce, and Lightning components.</font></font></li> <li><font face="tahoma"><font size="2">Customize and configure Salesforce based on specific business needs, including creating and modifying objects, fields, workflows, and other platform features.</font></font></li> <li><font face="tahoma"><font size="2">Interface with internal and external technical support personnel.</font></font></li> <li><font face="tahoma"><font size="2">Investigate, research, and implement new technologies and interfaces.</font></font></li> <li><font face="tahoma"><font size="2">Work on integrating Salesforce with other systems, ensuring seamless data flow and functionality across different platforms.</font></font></li> <li><font face="tahoma"><font size="2">Perform unit testing on developed solutions to identify and fix any issues.
Collaborate with quality assurance teams when applicable.</font></font></li> <li><font face="tahoma"><font size="2">Track and manage development activities and workflows in Jira Scrum boards and Kanban boards.</font></font></li> <li><font face="tahoma"><font size="2">Conduct reviews/Joint Application Development (JAD) sessions with stakeholders that will result in complete understanding and documentation of the business and technical requirements.</font></font></li> <li><font face="tahoma"><font size="2">Perform impact analysis of requirements on existing and proposed software applications and information systems.</font></font></li> <li><font face="tahoma"><font size="2">Create system designs and utilize existing design patterns that satisfy system needs that are sustainable now and into the future.</font></font></li> <li><font face="tahoma"><font size="2">Review and analyze user requests and other information, and design appropriate systems that align with strategic direction.</font></font></li> <li><font face="tahoma"><font size="2">Prepare all required effort documentation for review by organizational unit management (and clients, if appropriate).</font></font></li> <li><font face="tahoma"><font size="2">Prepare project plans that include resource requirement projections.</font></font></li> <li><font face="tahoma"><font size="2">Troubleshoot code, software applications and data issues.</font></font></li> <li><font face="tahoma"><font size="2">Address any issues or bugs that arise, utilizing debugging tools and techniques to identify and resolve problems in the Salesforce environment.</font></font></li> <li><font face="tahoma"><font size="2">Proactively monitor and support all production applications/information systems from both hardware and software perspectives for both current efficiencies and improvement.</font></font></li> <li><font face="tahoma"><font size="2">Engage in discussions with business analysts, end-users, and other team members to clarify requirements, address questions, and ensure alignment between technical solutions and business objectives.</font></font></li> <li><font face="tahoma"><font size="2">Facilitate/participate in technical committees and governance meetings as required.</font></font></li> <li><font face="tahoma"><font size="2">Write technical documentation and diagrams, and as requested, assist with training materials/user manuals.</font></font></li> <li><font face="tahoma"><font size="2">Maintain documentation for ongoing and completed development tasks, including code comments, process flow diagrams, and configuration details.</font></font></li> <li><font face="tahoma"><font size="2">Assure organizational unit and team standards and procedures are applied to all work efforts by mentoring team members.</font></font></li> <li><font face="tahoma"><font size="2">Enforce peer review procedures, where needed, to meet expected quality standards.</font></font></li> <li><font face="tahoma"><font size="2">Assure that approved methodologies are used.</font></font></li> <li><font face="tahoma"><font size="2">Conduct or participate in system design and source code walk-throughs.</font></font></li> <li><font face="tahoma"><font size="2">Ensure security measures are followed as data stewards in support of all applications and the Federal, SCIO, DHHS, and DHHS IT privacy and security polices, and standards are always being enforced.</font></font></li> <li><font face="tahoma"><font size="2">Review security scan results and remediate vulnerabilities in the specified timeframes.</font></font></li> <li><font face="tahoma"><font size="2">Look for opportunities to optimize existing processes, enhance system performance, and suggest improvements to enhance the overall Salesforce environment.</font></font></li> </ul>