Network Engineer

Job description

Interview: Virtual (3 rounds)

Visa: Any except h1b

Onsite: Newton, MA (try to find someone local)

They do have AI detection so must be someone that can communicate well without needing prompting.

There are many certifications listed, please try to get as many as possible.





This role will play a key role in the architecture, design, project management and operations of the global network of Wolters Kluwer to deliver high quality network performance for its users and applications.



The ideal candidate will have deep expertise in Data Center technologies, Cisco NX-OS, Cisco Firepower, Cisco FMC, Fortinet, Cisco NDFC, Cisco DNA Center, and automation technologies like Ansible, Python, and Terraform.

This role requires a strategic thinker with hands-on experience in networking, security, automation, and infrastructure as code (IaC) methodologies.



The role requires expertise and a strong track record of success in managing a hybrid network with data center (primary), campus & cloud-based network technologies, with rapidly increasing emphasis on Cloud based technologies.

Wolters Kluwer has embarked on a multi-year 'Journey to the Cloud' and they will play a key role in this program assisting Wolters Kluwer in making this transition.



This is a highly technical and functional role, combining industry knowledge of best practices in Data Center Networking, Security and cloud technology with leadership & day-to-day management of internal and external staff of Network Engineers across North America, Europe and Asia Client.



This role requires deep expertise and a track record of success in the operation and support of a global network.

This role is responsible for designing, managing, maintaining, troubleshooting, and the global network which could include Data Center/WAN/LAN/and cloud (hybrid and native).

All operations and support are handled by this team without escalation to other technology towers.

It also requires on call support and occasional travel to data centers and offices for evaluation, analysis, troubleshooting, and remediation activities.





JD:

What You'll Do



This role will have responsibility for providing tier 3/4 support for the global data center network and overall service delivery.

Vendor and cloud certifications, strong network (specifically

Data Center/WAN/Cloud WAN and Overlay/Underlay technologies) and cloud experience is a must.



This position's responsibilities include:



Network architecture and design engineering scalable, high-performance, secure, highly available data center-based solutions

Ensure compliance with hardware/software/licensing versions

Lead network infrastructure projects from design to implementation ensuring timely deliver and alignment with business objectives

Strict adherence to change management processes

Participate/lead KT sessions and operational handover

Support and strong troubleshooting of the global network environments.

This will include primarily tier 3/4 support.

This position will address network and cloud issues with highly skilled knowledge and robust operational and troubleshooting skills

Responsible for problem management and analysis (including participating in RCA efforts)

Ensures network and supporting technologies are successfully delivered.

This includes operational projects, incidents, changes, requests, DR, network performance analysis, documentation, and SLA achievement

Ensures delivery of stable and reliable network services, meeting/exceeding optimized Service Level Agreements

Ensures network optimization is continually performed and opportunities for tooling and automation are identified and implemented

Help create and participate in global network standards, and implementing standardization to all global networks, including support and standardization on multi-vendor platforms

Upgrades and automates a global network/cloud monitoring environment and oversees day-to-day performance monitoring

Performs network troubleshooting and fault analysis with the goal of continuous improvement

Maintains and improves network analysis, and reporting tools

Manages the application of configuration changes and service requests using WK systems and ITIL processes

Develops and delivers timely reporting to address all business requirements

Supports technical plans as needed to foster adoption of new technologies

Acts as a mentor, technical SME, and point of escalation for the team

Provides network technical, service management and functional requirements specifications

What You Bring To The Team



Passion and Energy to turn a vision into a reality

Empower the team to understand and be comfortable with failing fast and learning from failures to fully realize and maximize innovative spirit of the team

Establish decisive decision making utilizing strategic thinking and guidance from stakeholders and teams utilizing and supporting services

Establish strong focus on ensuring services can be effectively run by operations (especially identifying and implementing opportunities for self-healing and automation)

Customer-focused mindset – Drive the team to work together to solve real problems for our customers and users

A strong focus on the details, by coaching and influencing the team to pay attention to the details

Have an eye for how to market the services properly and effectively to our customers and other key stakeholders

Bring focus on identifying, building, and effectively tracking efficiencies, via metrics, for enterprise services

Bring working knowledge of project management

Strong experience with network service provisioning

Strong network automation experience

Provide continuous improvement and market trend analysis

Other Duties

Performs other duties as assigned by management

Job Qualifications & EXPERIENCE

This position will facilitate and support Network/Cloud operations, monitoring, projects, and support a team of network engineers.



Experience with the following network technology domain areas include but not limited to:



• Cloud certifications and strong cloud network experience (Azure, GCP, and AWS preferred)

• Wide Area Network (WAN) and SDWAN

• Disparate transport networks, including Internet, MPLS

• Design, implement, and manage route-based and policy-based VPN solutions to ensure secure connectivity across data centers and remote sites



• Develop and maintain automation scripts using Ansible, Python, and Terraform to streamline network operations, MACD and infrastructure provisioning, in support of IaC initiatives

• Maintain detailed documentation of network architecture, automation workflows, and standard operating procedures

• Stay up to date with emerging networking and automation technologies, making recommendations for future improvements

• Experience with Equinix services, including Colocation, Network Edge, Equinix Fabric, Equinix FCR, Equinix Portal/Marketplace

• Implement IT security best practices, including firewall configurations, network micro/macro segmentation, compliance with regulatory requirements, and with industry standards (such as vendor-validated designs, and adherence to IETF RFC compliance)

• Unicast/Anycast/Multicast/Policy-Based routing

• Load balancer experience, including Azure LB, GCP CLB, AWS ELB, CloudFlare, F5 BigIP

• Expert in problem isolation and identification/troubleshooting

• IP Addressing (Schemas, VLANS, DNS, DHCP)

• Expert at packet capture technologies (Ethanalyzer, Wireshark, TCPDump), as well as expert ability to read packet captures

• Route engineering and performance-based routing

• Expert in exterior gateway routing protocols (eBGP/iBGP), including: ECMP, route-filtering/leaking, route-optimization, including well-defined secondary and tertiary pathing.

• Expert in interior gateway routing protocols (OSPF), including: ECMP, route-filtering/leaking, route-optimization, including well-defined secondary and tertiary pathing.

• Expert in cloud route table optimization and troubleshooting.

• AAA (RADIUS/LDAP/Kerberos/SAML)

• Expert in Cisco Client/Microsoft NPS

• VRF-Lite/FVRF

• Overlay/Underlay routing experience, including EVPN VxLAN, L2TPv3, etc

• Expert with NDFC (Nexus Dashboard Fabric Controller)

• Experience with Cisco iWAN/DMVPN/NHRP

• Expert with Cisco DNA Center (including SWIM).

• Expert in Automation, including POAP, Terraform, Python, Ansible, etc

• Expert in cloud security technologies, including, but not limited to: Network Security Gateways, Security Groups, Fortigate/Fortianalyzer, Host-Based Firewalls, IDS/IPS.

• Expert in problem isolation and identification/troubleshooting

• SolarWinds, PRTG, SNMPv3, NetFlow/SFlow

• Data plane/control plane protection/isolation

• Expert with STP and STP optimization (PVST, PVST+,RPVST, MSP, BPDU, etc)

• Expert with IEEE 802.3ad Link Aggregation, MC-LAG/VPC

• Expert with tagging technologies and encapsulation (802.1q, q-in-q)

• Expert with QOS (marking, classification, shaping, policing)

• Expert with First-Hop redundancy protocols (VRRP/HSRP/GLBP)



Education/Certifications:

BS/MS or equivalent work experience

Cisco CCNP or CCIE (Enterprise/Data Center/Security), Cisco DevNet preferred

IaC/Automation certifications: Terraform Associate, Terraform Authoring and Operations Professional, Red Hat Enterprise Ansible certifications, Python PCEP, PCAP, or PCPP

Cloud certifications with networking focus: Azure Network Engineer, GCP Associate/Professional, AWS DevOps Engineer, AWS Advanced Networking Specialty

Experience:

10 or more years of experience in a technical network position supporting networks

6 or more years of experience in a large, global environment is preferred

Must have strong network and cloud operational experience

Soft Skills:

Work closely with cross-functional teams, including Cloud, Security, CI/CD, SRE, and DevSecOps, to support business objectives

Passion for automation and continuous improvement

Strong project management and leadership abilities

Ability to maintain confidentiality, meet deadlines and schedules, set priorities, work as part of a team, and adapt to changing work priorities.

Ability to draw valid conclusions, apply sound judgment in making decisions, problem solve, collaborate and to make decisions under pressure.

Ability to effectively respond to inquiries from customers, staff, vendors, and other members of the business community.

Ability to interpret and apply policies and procedures.

Ability to demonstrate adaptability by ability to adapt to changes, delays, unexpected situations, and effectively manage competing demands.

Must have strong communications (oral and written) and relationship skills across all levels.

Required Skill Profession

Other General