Network Engineer I (DOCSIS)

Job description

GCI's Network Engineer I (with a DOCSIS focus) will apply engineering principles to multiple sub-groups within the Technology Solutions internal departments; responsible for architectural design, development, implementation, and support within the company and/or between business departments that follow telecommunication industry standards using engineering principles.



ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:



+ Ensures the integrity of high availability network infrastructure to provide maximum performance in design, implementation, and support.



+ Able to understand GCI standard engineering concepts of availability, efficiency, redundancy, scalability, and security.

+ Able to Identify opportunities for continuous improvement of the current network and/or systems facilities.

+ Maximizes performance using network monitoring tools, troubleshooting network and/or system outages, scheduling updates, and collaborating with architects on optimization.

+ Maintains professional skillset by participating in educational opportunities, technical organizations, reading professional publications, and personal use of technology.

+ Provides detailed reports on network operational status, and milestones related to project completion.

+ Capable of remote site support for off-site personnel and customers.

+ Coordinates with project management and engineering teams on a regular basis.

Supports and manages escalation events.

Develops and updates documentation and support materials.

Mentors’ junior engineers and technicians.



COMPETENCIES:



+ ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.

Take ownership and accountability of problems and facilitate finding a solution, involving other groups as necessary.

Own and manage priorities and individual tasks without direct supervision.

Take initiative and seek out opportunities.

Assess and accept risks and learn from mistakes.



+ BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.

Lead by example on all fronts.

+ COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally, including the ability to explain technical concepts to all audiences.

Decision making, problem solving, both technical and procedural.

Build and maintain effective working relationships with leadership, peers, customers, and vendors.

+ COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics.

+ CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.

Provide a professional level of service to both external and internal customers.



+ RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.

+ SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

+ COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.

Build and maintain effective working relationships with leadership, peers, customers, and vendors.

Work to resolve problem relationships directly.

Ability to work independently and within a team environment, professionally.

+ RESULTS - Uses a combination of knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.

Ability to provide training to team members on technology.

+ MS Office knowledge (e.g., Outlook, Teams, Word, Excel).

Knowledge of standard network engineering concepts.

Ability to create and edit network diagrams.




Additional Job Requirements:

This is an entry level position within the Network Engineer discipline.

Must be competent at performing basic engineering calculations, design, and implementation for further review by senior staff.

Requires close supervision and work is reviewed throughout process/project; supports senior staff and completes tasks on time and within budgeted costs.

Essential Duties for this position:


+ Configures equipment and infrastructure related to a specific technical discipline in support of network operations and projects.

+ Supports and manages escalations.

+ Provides remote support for off-site personnel and customers.

+ Uses network monitoring tools, troubleshooting network and/or system outages and scheduling updates.

+ Develops and updates documentation and support materials.

+ Provides detailed reports on network operational status, and milestones related to project completion.

+ Coordinates with project management and engineering teams on a regular basis and assists with the design and implementation of new solutions and continual improvement of the current network and/or systems facilities


Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis


+ High School diploma or equivalent.

+ Bachelor’s degree in Computer Technologies, Electrical Engineering, or relevant field.

*

+ Minimum of one (1) year experience in the field or related background.

*


Preferred:


+ Experience within the telecommunications industry.

+ Other telecom industry or job specific certifications.






DRIVING REQUIREMENTS:

This position may require access to reliable transportation for occasional travel, such as between retail store locations, offices, worksites, or other locations as needed.




PHYSICAL REQUIREMENTS and WORKING CONDITIONS:



+ Work is primarily sedentary, requiring daily routine computer usage.

+ Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.

+ Ability to accurately communicate information and ideas to others effectively.

+ Physical agility and effort sufficient to perform job duties safely and effectively.

+ Ability to make valid judgments and decisions.



+ Available to work additional time on weekends, holidays, before or after normal work hours when necessary.



+ Must work well in a team environment and be able to work with a diverse group of people and customers.



+ Virtual workers must comply with remote work policies and agreements.



The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies.

Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency.

As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.



Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated.

We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.



EEO: GCI is an equal opportunity employer.

Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.



DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.



All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.







PILLAR ADDENDUMS:

CTO Operations Addendum:

Additional Engineer Job Duties & Disciplines




+ Required to be available for on call or after-hours support for emergency call outs performed by SMC (Service Management Center)/ NOC.

+ Participant in troubleshooting bridges by providing guidance to coworkers, customers, or vendors and cross pillar collaboration with other engineering, administrative and technical groups.

+ Responsible for identifying and developing solutions that resolve and improve the efficiencies of an incident break fix, move add change deletions (MACD) requests and logical maintenance activities through process, procedures, training, documentation, or automation.

+ Develop best practices and procedures related to account management, access authorization & validation, and mitigation & remediation of any identified security vulnerabilities.

+ Responsible for review and recommendations of hardware critical sparing, vendor procurement activities and third-party software and hardware maintenance support.



+ Experience, ongoing training and focus on the included technology addendums.

+ Required to be available for on call or after-hours support for emergency call outs performed by SMC (Service Management Center).

+ Participant in troubleshooting bridges by providing guidance to coworkers, customers, or vendors and cross pillar collaboration with other engineering, administrative and technical groups.

+ Responsible for identifying and developing solutions that resolve and improve the efficiencies of an incident break fix, move add change deletions (MACD) requests and logical maintenance activities through process, procedures, training, documentation, or automation.

+ Develop best practices and procedures related to account management, access authorization & validation, and mitigation & remediation of any identified security vulnerabilities.

+ Responsible for review and recommendations of hardware critical sparing, vendor procurement activities and third-party software and hardware maintenance support.



+ Experience, ongoing training and focus on the included technology addendums.


CTO TECHNOLOGY ADDENDUMS:



CTO – Access Engineer:

This role is part of CTO focused on technology related to Transport and Access Engineering.





Protocols & Standards:

xDSL TCP/ UDP DOCSIS HFC

802.11 ax/ac/n QoS OSPF DPoE

BGP IS-IS Ethernet CMTS

PON MPLS DLPS

Hardware and Software:

Harmonic Vecima Arris GPON/ xPON

CommScope CLI software (putty, secureCRT, etc)

Preferred Certifications:

Nokia NRS CCNP PCNSA SCTE DEP

JNCIP PCNSE CCIE

NSR I/ II CCNA JNCIS

JNCIA JNCIE Arris DOCSIS

Required Skill Profession

Other General