Network Field Operations Specialist IT Network Operations

Job description

**FirstEnergy at a Glance**

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence.

Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp.

[SC00]

_Location: Position may be filled in Greensburg, PA, Fairmont, WV or Williamsport, MD._

The selected candidate may be offered a position within the same job family, at a level that is lower than what was posted.

This will be determined based upon the results of the interview process which considers the candidate’s skills, work history, experience level, and other relevant qualifications.

The Network Field Operations Specialist reports to the Supervisor, Network Support, and is accountable for all aspects of work associated with the installation, maintenance, repair, testing and configuration of Information Technology equipment.

Equipment types include network devices, telecommunication circuits, two-way radios, mobile computing, and other devices.

The Network Field Operations Specialist also performs or coordinates preventative maintenance, site inspections, document preparation, material requisitions and other work assigned by the Supervisor.

**_Responsibilities Include:_**

+ Demonstrate a solid commitment to all aspects of safety.
+ Under general supervision, administer, oversee, and direct the installation, maintenance, testing, troubleshooting and repair of network devices, telecommunication circuits, two-way radios, mobile computing, and other devices.
+ Schedule and coordinate work assigned to individuals in a work group and manage the group's assignments and maintenance tasks.
+ Assume Supervisor's responsibilities when the supervisor is unavailable.
+ Provide technical support for communications and computer equipment by receiving, resolving, documenting and following up on trouble calls and requests for assistance.
+ Coordinate and perform NERC Compliance related activities, such as equipment maintenance and change management
+ Inspect telecommunications equipment and facilities, measuring critical parameters, and generating reports to document compliance as required by legal and regulatory entities.
+ Provide technical support for communications and computer equipment by receiving, resolving, documenting and following up on trouble calls and requests for assistance.
+ Respond to after-hours calls, participate in on-call procedure, and travel overnight as required.
+ Prepare written procedures required for coordinating equipment additions or modifications.
+ Coordinate and direct the installation, testing and troubleshooting of premise wiring used for voice, data and video applications.
+ Coordinate Information Technology projects
+ Review and verify engineering drawings for accuracy and making field changes to update or correct.
+ Identify materials, equipment, special tools and permits required to complete projects and maintenance activities.
+ Create project as-built documentation.
+ Provide assistance during emergencies and storm-related restoration
+ Keeping abreast of industry-accepted, evolving and developing IT and Telecommunications technologies.
+ Keeping work sites in order, cleaning periodically and at work completion.

**_Qualifications include:_**

+ Associate of Applied Science (AAS) Electronics Technology or Bachelor Science (BS) Electronics Engineering Technology degree with 7 years of related experience required.

In lieu of a degree, 9 years of related experience will be considered.
+ Related experience includes, but is not limited to: the installation, maintenance, repair, testing and configuration of Information Technology equipment including network devices, telecommunication circuits, two-way radios, mobile computing, voice, data, video, and other devices
+ Experience with and working knowledge of National Electric Safety Code (NESC) and National Electric Code (NEC) preferred.
+ Demonstrated experience in creating and/or interpreting engineering drawings, electrical schematics, equipment manuals, instruction manuals and procedures to develop accurate work plans.
+ Ability to work effectively with engineering and management personnel, along with interfacing and working cooperatively with customers, contractors and the general public, in a professional and courteous manner.

Must meet customer needs and foster good working relationships.
+ Demonstrated proficiency with PC software applications including Microsoft Office (Word, Excel, Access, PowerPoint, etc.), SAP, and various industry-standard telecommunications Network Management Systems.
+ Ability to work effectively both independently and in a team environment
+ Ability to manage, organize and prioritize work, while maintaining strong attention to detail.
+ Possess effective oral and written communication skills.
+ Be self-motivated with a questioning attitude to continue to learn, produce results, and strengthen existing relationships.
+ Possess a valid driver's license.

+ Associate degree in Electronic or Electrical Engineering Technology with 10 years of related experience required.

In lieu of a degree, 12 years of related experience will be considered.

Related experience includes, but is not limited to: the installation, maintenance, repair, testing and configuration of Information Technology equipment including network devices, telecommunication circuits, two-way radios, mobile computing, voice, data, video, and other devices

**Benefits, Compensation & Workforce Diversity**

At FirstEnergy, employees are key to our success.

We depend on their talents to meet the challenges of our changing business environment.

We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement.

Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs.

FirstEnergy proudly supports workforce diversity.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

No recruiters or agencies without a previously signed contract.

Unable to sponsor or transfer H-1B visas at this time.

**Safety**

Safety is a core value for FirstEnergy and is essential to all of our business activities.

We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public.

Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety.

To meet these goals, we dedicate ourselves to achieving world-class safety standards.

**Position Classification**

Exempt

**FirstEnergy Human Resources Team**

Required Skill Profession

Other General