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Network Management Operations Manager Job Opening In Cary – Now Hiring Crossfire Consulting Corporation


Job description

Department: Government Network Service Assurance / Federal Major Incident Management



Overview for the Network Management Operations Manager:

We are seeking a highly motivated and experienced Major Incident Manager to provide top-tier incident management for Telecommunication Federal customers.

In this role, you will leverage your extensive knowledge of domestic and international telecom services (data, voice, IP, managed services) to drive major outage issues and ensure a positive customer experience.

You will act as a customer advocate, collaborating with internal teams and external partners to drive timely and effective resolutions while keeping our customers updated on resolution progress.



Key Responsibilities for the Network Management Operations Manager:

Provide proactive and reactive incident management for Telecommunication customers, utilizing your deep understanding of network infrastructure and service offerings.

Demonstrate expertise in troubleshooting and resolving technical issues related to data, voice, IP, and managed services, leveraging your knowledge of support systems.

Proactively communicate with customers throughout the incident management lifecycle, providing timely updates and managing expectations effectively.

Collaborate with internal technical teams, sales teams, and external partners to escalate issues, facilitate conference bridges, and drive root cause analysis.

Champion the use of Telecommunication s automation tools, such as VEC, email statuses, and e-bonding, automation to streamline processes and improve efficiency.

Demonstrate a proactive approach to problem-solving, identifying chronic issues and developing action plans to prevent recurrence.

Participate in an on-call rotation to provide after-hours and weekend support to customers as needed.



Qualifications for the Network Management Operations Manager:

  • Minimum 5 years of experience in a telecommunications customer support environment, with a proven track record of resolving complex technical issues.

  • Comprehensive understanding of Telecommunication s domestic and international telecom services, including data, voice, IP, and managed services.

  • Strong analytical and problem-solving skills, with the ability to analyze circuit statistics and formulate action plans.

  • Excellent interpersonal, written, and verbal communication skills, with the ability to communicate effectively with technical and non-technical audiences.

  • Ability to work independently and prioritize multiple tasks in a fast-paced environment.

  • Bachelor s degree in a related field or equivalent experience preferred.


Additional Information: This is a 24/7 operation, and the role may require working different shifts to support business needs.

On-call availability is required to provide after-hours and weekend support to customers.





Required: ability to obtain a Public Trust Security Clearance

Required Skill Profession

Operations Specialties Managers


  • Job Details

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Unlock Your Network Management Potential: Insight & Career Growth Guide


Real-time Network Management Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Network Management in Cary, United States, highlighting market share and opportunities for professionals in Network Management roles.

60326 Jobs in United States
60326
71 Jobs in Cary
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Download Network Management Jobs Trends in Cary and United States

Are You Looking for Network Management Operations Manager Job?

Great news! is currently hiring and seeking a Network Management Operations Manager to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Crossfire Consulting Corporation adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Network Management Operations Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Cary. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Network Management Operations Manager?

Key qualifications for Network Management Operations Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Network Management Operations Manager Job Success

Crossfire Consulting Corporation interview tips for Network Management Operations Manager

Here are some tips to help you prepare for and ace your Network Management Operations Manager job interview:

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