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Network Operations Center (NOC) Technician Job Opening In Austin Texas – Now Hiring GCS Technologies


Job description

The NOC Team is the heart of our Support Operations division and an entry-level technical role.




This is a fast paced role that requires a shift in focus multiple times per hour and prioritization of work on the fly.

The NOC handles all incoming tasks such as support and dispatch requests, technical systems alerts, resource coordination and interdepartmental communication, as well as resolving a portion of incoming support cases.




Essential Duties and Responsibilities:


  • Act as a point of contact for all types of service requests.
  • Communicate directly with customers as needed.

  • Assist in coordination of the support teams to maximum utilization and improve communication.
  • Monitor alert systems and take appropriate action.

  • Assist in management of the emergency process for support requests requiring escalation.
  • Work with support technicians and management to do whatever is necessary to provide excellent service.

  • Continuously develop technical skills by resolving a portion of incoming support cases to enable progression to a technical support role.
  • Provide feedback on opportunities to improve process and workflow efficiency.

Requirements


  • Professional and effective written and oral communication as well as excellent interpersonal skills: such as telephony skills, active listening and customer-care.
  • Basic computer, operating system and application knowledge.
  • Basic understanding of networking technologies and components such as switches, routers and firewalls.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Ability to organize and prioritize work and adapt to changes quickly.
  • Self-motivated with the ability to work in a fast moving, team based environment.



Additional Requirements
  • Participate in after hours rotation.
  • Must be able to lift 50lbs.
  • Must pass a drug and background screening.

Benefits


  • Flexible Paid Time Off
  • 401k
  • Medical/Dental/Vision Insurance available
  • Life and AD&D Insurance
  • Disability Insurance

Required Skill Profession

Other General


  • Job Details

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Unlock Your Network Operations Potential: Insight & Career Growth Guide


Real-time Network Operations Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Network Operations in Austin, Texas, United States, highlighting market share and opportunities for professionals in Network Operations roles.

53131 Jobs in United States
53131
796 Jobs in Austin, Texas
796
Download Network Operations Jobs Trends in Austin, Texas and United States

Are You Looking for Network Operations Center (NOC) Technician Job?

Great news! is currently hiring and seeking a Network Operations Center (NOC) Technician to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at GCS Technologies adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Network Operations Center (NOC) Technician Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Austin Texas. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Network Operations Center (NOC) Technician?

Key qualifications for Network Operations Center (NOC) Technician typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Network Operations Center (NOC) Technician Job Success

GCS Technologies interview tips for Network Operations Center (NOC) Technician

Here are some tips to help you prepare for and ace your Network Operations Center (NOC) Technician job interview:

Before the Interview:

Research: Learn about the GCS Technologies's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Be Yourself: Let your personality shine through while maintaining professionalism.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Network Operations Center (NOC) Technician interview at GCS Technologies, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the GCS Technologies's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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