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Urgent! Networking Professional (DNS, DHCP and IPAM (DDI) – Technical Account Lead Job Opening In Wayne – Now Hiring PCN

Networking Professional (DNS, DHCP and IPAM (DDI) – Technical Account Lead



Job description


Networking Professional (DNS, DHCP and IPAM (DDI) – Technical Account Lead


Location

Work from Home Opportunity



Summary

PCN is seeking a Networking Professional specializing in DNS, DHCP and IPAM (DDI).

Ideal candidate will have experience supporting, maintaining, troubleshooting, upgrading/patching, and delivering day-to-day operational changes-as well as project-based work for DDI infrastructure deployed globally on one or more of the leading DDI OEM platforms (BlueCat, Infoblox, or VitalQIP) .



The Networking Professional will support the Incident Management process by providing technical expertise during DDI related incidents as well as technical issues affecting technology eco-system partners.





Responsibilities

  • Configure & troubleshoot of DNS & DHCP services.

  • Monitor ticket queues and implement of Business as Usual (BaU) customer requests.

  • Test and Implement upgrades and patches for DDI infrastructure.

  • Provide technical information and leadership in support of managed services customers.

  • Document support activities in service management platform.

  • Develop and maintain account specific documentation.

  • Provide account and platform specific training to team members.

  • Monitor incident alerts; notify, investigate and troubleshoot issues.

  • Lead and/or engage in service restoration and root cause analysis Activities as required.

  • Identify opportunities for internal process enhancement.

  • Support continuous improvement initiatives.

  • Identify opportunities for automating repetitive tasks.

  • Work closely and effectively with customers, partners, vendors, and fellow team members to provide exceptional customer service.

  • Support team as account specific SME for escalations, including out of hours.

  • Interact with vendors to identify and resolve product defects and issues.

  • Document support activities in service management platform.


  • Requirements
  • () Five+ years network and DDI experience

  • Experience with Active Directory

  • Experience with Linux based OS

  • Excellent communication skills – written and verbal

  • Cisco CCNA or CCNP Certification a plus

  • Ability to work with both current and future clients

  • Experience with ISC BIND & DHCP

  • Experience with MS DNS & DHCP

  • Major DDI OEM technical certification

  • Experience with Perl and Shell scripting a plus

  • Experience with ticketing systems and workflows


  • Required Skill Profession

    Computer Occupations



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