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Urgent! NOC Technician lll Job Opening In Addison – Now Hiring Peyton Resource Group



Job description


NOC Tier 1 Technician

  • The ability to work within a team to achieve goals on individual issues as well as larger projects.
  • Desire to assist customers with a variety of service-related issues in a fast-paced, independent, operation center service environment with an emphasis on quality.

    Able to demonstrate a high level of patience with customers of a wide range of technical levels.
  • Time management skills to properly prioritize one’s tasks and adjust as needed to accommodate critical issues and tasks.
  • Regular participation in on-call rotation.
  • Provides proactive monitoring, operational support (up/down status), and basic troubleshooting for all Ntegrated solutions by utilizing the appropriate tools (Salesforce, PRTG, product GUIs, etc.).

o SLA and Non-SLA circuits
o 4G/5G routers (Peplink, BEC, etc.)
o Cisco Merakis
o Ubiquiti WAP
o Ubiquiti routers
o Bigleaf SDWAN
o Velo SDWAN
o Cisco voice routers
o Fortigate firewalls
o Netsapiens voice platform
o Asterisk voice platform
  • Provide advance troubleshooting and MACD on the following solutions.

o 4G/5G routers (Peplink, BEC, etc.)
o Cisco Merakis
o Non-SLA circuits
o Netsapiens voice platform
  • Provision/configuration of the following solutions.

o 4G/5G routers (Peplink, BEC, etc.)
o Cisco Merakis
o Ubiquiti WAP
  • Perform test and turn-up of the following solutions.

o 4G/5G routers (Peplink, BEC, etc.)
o Cisco Merakis
o Non-SLA data circuits
NOC Tier 2 Technician
  • Perform all roles of a NOC Tier 1 Technician as well as the additional roles listed below.
  • CCNA Certified
  • Provide advance troubleshooting and MACD on the following solutions.

o Bigleaf SDWAN
o Velo SDWAN
o Ubiquiti routers
o Ubiquiti controller and WAP
o SLA data circuits
  • Decommission of hardware solutions

o 4G/5G routers (Peplink, BEC, etc.)
o Cisco Merakis
o Ubiquiti routers
o Ubiquiti WAP
o BigLeaf SDWAN
o Velo SDWAN
o Cisco voice routers
o Fortigate Firewalls
  • Provision/configuration of the following solutions.

o Bigleaf SDWAN
o Ubiquiti routers
  • Perform test and turn-up of the following solutions.

o Bigleaf SDWAN
o Ubiquiti routers
o Ubiquiti WAP
o Netsapiens voice platform
NOC Tier 3 (Senior Technician)
  • Perform all roles of a NOC Tier 1 and NOC Tier 2 Technician without assistance/escalation as well as the additional roles listed below.
  • CCNA Certified
  • Provide advance troubleshooting and MACD on the following solutions without assistance/escalation.

o Velo SDWAN
o Fortigate firewalls
o Asterisk voice platform
o Cisco routers
  • Provision/configuration of the following solutions without assistance/escalation.

o Velo SDWAN
o Fortigate firewalls
o Cisco routers
  • Perform test and turn-up of the following solutions without assistance/escalation.

o Velo SDWAN
o Fortigate firewalls
o Cisco routers
o Asterisk voice platform


Required Skill Profession

Other Installation, Maintenance, And Repair Occupations



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    Unlock Your NOC Technician Potential: Insight & Career Growth Guide


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