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Urgent! NPE Intake Analyst Job Opening In Bellevue – Now Hiring Cynet Systems



Job description


Job Description:

Pay Range: $65hr - $70hr

Responsibilities:

Request Intake and Validation:

  • Act as the single-entry point for all NPE requests from project/product delivery teams.

  • Validate requests for completeness (scope, approvals, dependencies, timing).

  • Provide effort/usage/cost estimates to stakeholders before committing resources.

  • Categorize and route requests to the right owner (Environment Manager, Change Manager, Incident Manager).

  • Coordination and Communication:
  • Maintain dashboards/reports on request pipeline, SLA status, and upcoming allocations.

  • Proactively communicate request progress, blockers, and approvals to requestors.

  • Work with Environment Manager for demand forecasting and scheduling feasibility.

  • Align with Incident Manager on access/service requests.

  • Required Skills and Experience:
  • 4–6 years in Release, Service Request, or Environment Coordination roles.

  • Experience to create jira dashboard/different metrics.

  • Familiarity with non-production environments and SDLC lifecycle.

  • Strong experience with ticketing/ITSM tools (ServiceNow, Jira, Remedy).

  • Ability to assess usage patterns and indicative cost implications of NPE requests.

  • Strong communication and stakeholder management skills, with experience supporting delivery teams.

  • Nice to Have:
  • Telecommunication experience.

  • Understanding of E2E flow or architecture.

  • If they have testing background or experience, that will help to understand E2E flow.



  • Required Skill Profession

    Computer Occupations



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      Unlock Your NPE Intake Potential: Insight & Career Growth Guide


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