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Urgent! On-Site CSR II Job Opening In Kenilworth – Now Hiring Genuine Parts Company



Job description

SUMMARY:

Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met.

The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

This position works more than 50% of the time at the customer location.

JOB DUTIES

  • Responds to customer inquires regarding products, provides quotes, and handles order entry.

    Due to experience & training, may handle more challenging inquires.
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
  • Orders items to ensure appropriate inventory levels are maintained for customers.
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
  • Expedites backorders.

    May pull inventory and prepare order for shipment to customer.
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
  • Determines the most cost effective shipping method for customer orders.
  • May handle customer returns.
  • May support specific customer(s).
  • Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
  • Performs other duties as assigned.
  • EDUCATION & EXPERIENCE

  • Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.
  • KNOWLEDGE, SKILLS, ABILITIES

  • Reliability, organization, and attention to detail required.
  • Excellent communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Strong computer skills.
  • Strong negotiation skills.
  • Basic product knowledge.
  • PHYSICAL DEMANDS:

    LICENSES & CERTIFICATIONS: None required.

    SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility

    BUDGET RESPONSIBILITY: No

    COMPANY INFORMATION:

    Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.


    Required Skill Profession

    Computer Occupations



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      Unlock Your On Site Potential: Insight & Career Growth Guide


    • Real-time On Site Jobs Trends in Kenilworth, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for On Site in Kenilworth, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 35536 jobs in United States and 2 jobs in Kenilworth. This comprehensive analysis highlights market share and opportunities for professionals in On Site roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for On Site CSR II Job?

      Great news! is currently hiring and seeking a On Site CSR II to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Genuine Parts Company adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for On Site CSR II Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Kenilworth. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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      Key qualifications for On Site CSR II typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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    • Interview Tips for On Site CSR II Job Success
      Genuine Parts Company interview tips for On Site CSR II

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Genuine Parts Company's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
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      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
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      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your On Site CSR II interview at Genuine Parts Company, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Genuine Parts Company's products or services and be prepared to discuss how you can contribute to their success.

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