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Operations Admin II Job Opening In Wichita – Now Hiring FedEx


Job description

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service.

Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time.

Serves as a customer’s first line of contact for a variety of issues.

Essential Functions

  • Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
  • Reviews, researches and/or enters data in various systems to support respective functional area
  • Compiles data and provides various regular and adhoc reports to management for review and determination
  • Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues
  • Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
  • In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below:
  • Additional Quality Assurance/Loss Prevention essential functions:
  • Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer
  • Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
  • Ensures all packages receive appropriate scan statuses.

    Inspects and handles hazardous material damages as per policy.

    Ensures all loose product is accounted for as per company policy
  • Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review
  • Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management
  • Additional Linehaul essential function:
  • Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments.

    Enters settlement adjustments as directed by manager
  • Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files.

    Verifies timely log entry into system
  • Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues
  • Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review
  • Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution
  • Peforoms other duties as assigned.

  • Minimum Education

  • High School Diploma or GED required
  • Minimum Experience

  • Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred
  • Knowledge Skills and Abilities

  • General business skills such as typing; data entry and review; and use of phone, copier, and fax
  • Software skills, including use of Microsoft Office software and web-based applications
  • Customer service skills necessary to effectively and professionally respond to requests
  • Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals
  • Job Conditions

  • Minimal travel required.


  • Preferred Qualifications:

    Pay Transparency:

    Pay:

    Additional Details:


    Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

    Applicants have rights under Federal Employment Laws:

    E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).

    Please click below to learn more about the E-Verify program:

  • E-Verify Notice ()
  • Right to Work Notice () / ()
  • Required Skill Profession

    Top Executives


    • Job Details

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    Unlock Your Operations Admin Potential: Insight & Career Growth Guide


    Real-time Operations Admin Jobs Trends (Graphical Representation)

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    45929 Jobs in United States
    45929
    81 Jobs in Wichita
    81
    Download Operations Admin Jobs Trends in Wichita and United States

    Are You Looking for Operations Admin II Job?

    Great news! is currently hiring and seeking a Operations Admin II to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at FedEx adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

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    The average salary range for a varies, but the pay scale is rated "Standard" in Wichita. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    FedEx interview tips for Operations Admin II

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