Operations and Install Manager

Job description

AGL, an Akima company, is seeking a highly experienced and innovative Operations and Install Manager who will be responsible for overseeing daily operations and managing the installation and service of technical security system (TSS) equipment including CCTV, access control, and intrusion detection.

This role ensures that all projects are executed efficiently, on time, and to customer satisfaction, while maintaining compliance with industry standards and safety regulations.

The ideal candidate combines technical expertise, strong leadership, and strategic vision to deliver exceptional products and solutions.

**Responsibilities**

+ Provide managerial oversight of a team of project managers and technicians across multiple installation projects.
+ Implement standard operating procedures to streamline workflows and maximize efficiency.
+ Manage scheduling and logistics for field technicians and installation teams.
+ Monitor project budgets, timelines, and resources.
+ Ensure compliance with company policies, safety protocols, and regulatory requirements.
+ Prepare and maintain metric data for quarterly and weekly project status reports as well as any special reports as requested by the Government.
+ Ensure installations are completed to specification, on time, and within budget.
+ Troubleshoot complex installation and integration issues.
+ Oversee day-to-day field and office operations related to installations and service calls.
+ Develop and implement standard operating procedures to streamline workflows and maximize efficiency.
+ Manage scheduling and logistics for field technicians and installation teams.
+ Monitor project budgets, timelines, and resources.
+ Ensure compliance with company policies, safety protocols, and regulatory requirements.
+ Installation Oversight:
+ Coordinate and supervise the installation of security systems at residential, commercial, and industrial sites.
+ Perform site surveys and work with sales and engineering teams to develop installation plans.
+ Ensure installations are completed to specification, on time, and within budget.
+ Troubleshoot complex installation and integration issues.
+ Team Leadership & Development:
+ Lead, train, and support a team of technicians and installers.
+ Evaluate team performance and provide coaching, mentoring, and discipline as needed.
+ Foster a culture of accountability, quality, and customer satisfaction.
+ Customer Relations:
+ Serve as a primary point of contact for clients during the installation phase.
+ Address customer inquiries, concerns, and service issues in a professional and timely manner.
+ Ensure a high level of client satisfaction and manage escalations effectively.
+ Inventory and Equipment Management:
+ Oversee inventory control and procurement of installation materials and equipment.
+ Maintain tools, test equipment, and vehicle readiness for installation crews.

**Qualifications**

+ Active Top-Secret clearance.
+ 5+ years experience in security system installation and operations, with 2+ years in a supervisory or management role.
+ Strong technical knowledge of technical security systems including CCTV, intrusion detection, and access control systems.
+ Ability to read and interpret electrical schematics and architectural drawings.
+ Excellent communication, collaboration, and decision-making skills.
+ Proficient in MicroSoft Office products, CADD, Maximo Computerized Maintenance Management System (CMMS), CostPoint, Deltek

**Job ID**

2025-17417
**Work Type**

On-Site
**Company Description**

**Work Where it Matters**

Akima Global Logistics (AGL), an Akima company, is not just another operations contractor.

As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At AGL, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

**For our shareholders** , AGL provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

**For our government customers** , AGL delivers comprehensive supply, transportation, and maintenance services designed to optimize and maintain operations.

**As an AGL employee** , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values.

You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws.

All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.

If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).

Required Skill Profession

Other General