Operations Director

Job description

Location

Ala Moana Center (H) - 1450 Ala Moana Blvd, #1290

Business


At Brookfield Properties, we believe retail should be anything but typical.

It’s why we’re integrating shopping, dining, entertainment, and more to reimagine retail experiences everywhere.

Because for us, retail isn’t just about managing properties or redeveloping malls.

It’s about creating inspiring spaces that draw consumers in.

It’s about helping our tenants build their brand in a big way.

It’s about contributing to our communities.

And, more than anything, it’s about bringing people together.


If you’re ready to be a part of our team, we encourage you to apply.


Job Description


The Operations Director is responsible for supporting the physical operations of the company’s Hawaii portfolio, with primary focus on the Ala Moana Center campus (including Ala Moana Center, Ala Moana Medical Building, and Ala Moana Pacific Center) and additional support of Whalers Village and Prince Kuhio Plaza.

Reporting to the Vice President of Property Management, this role provides technical expertise, strategic guidance, and operational support to property teams.

The Operations Director partners closely with on-site staff to ensure operational efficiency, cost control, and asset value enhancement through effective capital planning, vendor performance, and building systems management.


This role also serves as an extension of the National Operations department, ensuring local execution aligns with company-wide operational standards, initiatives, and best practices.

The Operations Director plays a key role in implementing national programs within Hawaii, contributing local insights to national strategies, and serving as a conduit of information between property teams and the broader organization.


Responsibilities
+ Partner with property management teams to oversee physical operations within the Hawaii portfolio.
+ Provide technical expertise on building systems and infrastructure, including HVAC, electrical, plumbing, roofing, vertical transportation, parking structures, lighting, landscaping, and housekeeping.
+ Mentor and guide property team, providing coaching, technical knowledge, and operational best practices.
+ Lead the ordinary capital planning process in collaboration with property teams, ensuring projects address operational needs and enhance long-term asset value.
+ Collaborate on annual budgets, focusing on operational expenses, utilities, and capital projects.
+ Conduct routine property inspections and operational audits to ensure compliance with company standards, local codes, and industry best practices.
+ Develop and maintain relationships with contractors, service providers, and vendors capable of servicing the Hawaii portfolio.
+ Promote preventive maintenance programs to extend the life of physical assets and minimize operational costs.
+ Review and advise on operational provisions within lease agreements, service contracts, and construction projects.
+ Respond to unplanned or emergency situations as needed to support property teams in protecting people, property, and operations.
+ Actively collaborate with the National Operations department to:
+ Implement company-wide programs, processes, and systems within the Hawaii portfolio.
+ Share lessons learned and operational insights from Hawaii to influence national strategies.
+ Participate in national initiatives, training, and peer exchanges to drive consistency across the portfolio.
+ Provide operational input and cross-functional support across numerous business functions.
+ Supervise and direct one administrative support role employee(s) as assigned.
+ Perform other duties as assigned.



Qualifications
+ High school diploma or GED required.
+ Bachelor’s degree preferred; vocational/technical education in building systems or facilities management strongly considered.
+ Minimum 7 years of experience in commercial property operations.
+ At least 3 years in a supervisory, mentorship, or support capacity.
+ Strong knowledge of HVAC, electrical, plumbing, roofing, and energy management systems in large-scale commercial or retail environments.
+ Demonstrated experience in budgeting, ordinary capital planning, and project management.
+ Proven ability to mentor, influence, and partner effectively with property teams, solving problems in a collaborative environment.
+ Strong vendor management and contract negotiation skills.
+ Effective communication and relationship-building skills, with the ability to work across all levels of the organization.
+ Proficiency with building automation systems, work order systems, and Microsoft Office Suite applications.



Travel
+ Occasional travel may be required throughout the Hawaii portfolio (estimated 5-10%).



Compensation
+ Salary type: Exempt
+ Annual Base Salary Range: $145,000 - $170,000
+ Annual Bonus Eligibility: 30%




Benefit Information

+ Competitive compensation

+ Medical, Dental and Vision beginning day 1

+ 401(k) Company matching

+ 401(k) Vests on Day 1

+ Career development programs

+ Charitable donation matching

+ Generous paid time off (i.e., vacation, personal holidays, paid sick time)

+ Paid Volunteer Hours

+ Paid Parental Leave

+ Family planning assistance including IVF, surrogacy, and adoption options

+ Wellness and mental health resources

+ Pet insurance offering

+ Childcare Assistance

+ Commuter benefits

+ A culture on our values of Act with Integrity, Build Mutual Trust, Take Initiative and Win Together.


We are proud to create a diverse environment and are proud to be an equal opportunity employer.

We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.


#BPR

At Brookfield Properties, our success starts with our people.

People like you.

We develop, operate, and manage more than 1100 properties and 390 million square feet of real estate across the globe.

It’s a feat that wouldn’t be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don’t simply meet the needs of our tenants, residents, and communities — but exceed them, every day.

Required Skill Profession

Other General