Operations Director

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day.

As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges.

We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

**Operations Director – Pewaukee** Lead.

Transform.

Deliver.

We’re looking for a dynamic Operations Director to take the helm of our Pewaukee facility—a hub for Engineer-to-Order (ETO) pumps, aftermarket parts, Configure-to-Order (CTO) pumps, and custom pump service.

This is a high-mix, low-volume environment where no two days are the same and leadership makes all the difference.

As the senior site leader, you’ll own the full spectrum of operations—from safety, quality, and delivery to cost, efficiency, and team development.

You’ll embed Xylem’s Lean Production System, build a culture of accountability and problem-solving, and position the site for long-term success.

**_If you’re energized by driving operational excellence, inspiring teams, and creating lasting impact—you belong here_**

**CORE RESPONSIBILITIES**

**Operational Strategy & Execution**

+ Lead day-to-day operations across manufacturing, planning, quality, logistics, and service.
+ Ensure safe, high-quality, and on-time delivery of ETO/CTO pumps and aftermarket solutions.
+ Drive alignment with Xylem’s global Lean Production System (XPS) and Goal Deployment Process (Hoshin Kanri).
+ Oversee site-level execution of critical customer orders, shop-floor production, and capacity planning.
+ Champion site-specific transformation initiatives tied to simplification, on-time delivery (OTD), and lead-time reduction.

**Lean & Continuous Improvement**

+ Embed Lean methodologies across the site using tools such as A3 Thinking, 5S, Standard Work, PDCA, and Value Stream Mapping (VSM).
+ Lead Kaizen events and Just-Do-Its to improve workflow, reduce waste, and increase responsiveness.
+ Partner with Engineering, Service, and Supply Chain to accelerate throughput of custom orders and aftermarket solutions.
+ Maintain flexibility in production and service operations to meet variable demand and technical complexity.

**People Leadership & Culture**

+ Lead, coach, and develop salaried and hourly teams to build ownership, accountability, and problem-solving capability.
+ Promote a zero-harm safety culture with proactive risk mitigation and employee engagement.
+ Develop internal talent pipelines, succession plans, and cross-training to increase workforce agility.
+ Foster a high-performance, inclusive culture that values continuous learning and collaboration.

**Customer & Financial Performance**

+ Ensure operational performance meets customer requirements in quality, responsiveness, and service levels.
+ Own the site's operating budget, labor planning, and CAPEX investments.
+ Drive cost-out initiatives while improving value delivery to customers.
+ Monitor and act on KPI performance across safety, quality, delivery, cost, inventory, and employee engagement.

**QUALIFICATIONS**

**Required:**

+ Bachelor’s degree in Engineering, Business, Operations Management, or related field.
+ 10+ years of leadership experience in manufacturing operations, preferably in an ETO/CTO or aftermarket service environment.
+ Demonstrated success implementing Lean Production Systems and driving operational excellence.
+ Strong understanding of job shop or low-volume, high-complexity manufacturing.
+ Proven financial acumen in budgeting, cost control, and investment planning.
+ Exceptional communication and team leadership skills.

**Preferred:**

+ Master’s degree or MBA.
+ Experience in pump manufacturing, rotating equipment, or engineered products.
+ Six Sigma certification (Green or Black Belt).
+ Familiarity with SAP or equivalent ERP systems.
+ Knowledge of ISO 9001 and applicable regulatory standards.

Xylem does not provide visa sponsorship for this position

The estimated salary range for this position is $160,000.00 to $180,00.00 plus bonus.

  Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.

At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

#LI-JRT05

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use.

Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.

Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark.

We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).

Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties.

Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions.

We reserve the right to modify this job description and assign additional duties as needed.

Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Required Skill Profession

Other General