Operations Leader

Job description

Position Information

Office Location: Burlington, MA

Status:  Full-Time

Days: Mon - Fri

Time: 2 pm - 10:30 pm

Compensation: $75,000 per year

INTRODUCTION

Hi, I'm Jeannie! I'm the Director of Leadership at Imperiall.

We are looking for a leader to join our Operations Team.

This position is important to our company since it is a crucial part of our core business.

We are looking for someone interested in building a career at a dynamic, young, and healthy company! We constantly talk about impacting our team members and partners.

As an Operations Leader, you will be responsible for leading the branch’s operations team, coordinating the whole workforce, ensuring the completion of the contracted cleaning services at our partners’ facilities, empowering and training team members to maximize results, and cultivating our strong organizational culture.

You should keep reading this job posting if:

You enjoy working with people

You are patient, understanding, and can easily adapt to different people's profiles

You appreciate constructive feedback and continuous improvement

You consider yourself a leader and a team player

You value healthy and motivating organizational culture

You are interested in growing as a professional and human being

You want to join a happy, dynamic company

You have strong human skills, such as listening, empathy, communicating

You are detail-oriented and appreciate following structured systems

You wish to make a difference in the world we live in

WHAT IS IT LIKE TO WORK WITH IMPERIALL?

Imperiall is all about people.

We exist to cultivate a community that inspires individuals to live fulfilling lives and positively impact those around them.

We truly believe all human beings are greater than their job descriptions, and we’re looking for real-life leaders capable of mastering their best versions to contribute to our community in a meaningful way.

We are a commercial cleaning company that provides value to corporate, education, industrial, and medical customers.

Our services are known for their astonishing high-quality standards, which must be respected and achieved every single day.

And we perform our services to build our people.

Our partners are members of our community, not more important than our team members, but equally valuable.

We aim to foster a culture of mutual appreciation among everyone we touch.

Our core values are:

  RESPECT - all beliefs and attitudes

  LISTEN - actively to other people, their opinions, and concerns

DEVELOP - your equals and help them become better versions of themselves

  APPRECIATE - small actions and recognize their value

  CELEBRATE - each other’s achievements and special moments

  CARE - about the overall well-being of your community

If these beliefs are compatible with your ideals, we would love to meet you and welcome you as a part of your family. 

If you want just a job, this may not be the right fit.

But if you're looking for a professional career with opportunities to improve yourself and impact many other lives in a people-centric culture where everybody matters, we're waiting for you!

Please continue reading this role description and see the application instructions for this position.

WE NEED YOU!

The Operations Leader’s main role is to create a collaborative and positive work environment for all our members.

The Operations Leader works closely with all Community Leaders, guiding and supporting them to ensure the Operational Team meets our partner’s expectations and achieves our high-quality standards.

It’s the Operations Leader’s duty to lead, guide, and inspire the team so that, together, they can evolve in their roles and exceed results.

Leadership skills are the key to a successful Operations Leader.

This position reports directly to the Director of Leadership.

WHAT WE ARE OFFERING

Full-time position.

Opportunity to exercise leadership, exceptional listening, empathy, and care toward the community

An opportunity to enter the amazing commercial cleaning industry

The fulfillment of coordinating a professional and competent Operations team

An exciting career in a dynamic company

Self-development and growth opportunities: we invest in our people!

Warm and welcoming organizational culture and wonderful work environment

COMPENSATION AND BENEFITS

• The compensation program is above industry standards.

• Weekly pay.

• Company car.

• Paid Gas.

• Health care insurance.

• Dental insurance.

• Vision insurance.

• Various courses and certificates available.

• Paid Holidays.

• Paid time off.

• Paid Vacation.

• Career advancement plan (Many opportunities for growth).

• Paid in-house graduation training program.

• Paid outside certifications.

• Paid Human Skills development course.

• Paid attendance to events and conferences.

WHAT'S REQUIRED TO WORK HERE:

Cultural Match - our organizational culture is our most important asset.

Our people are always in the first place, and the Operations Leader must cherish and promote it at all costs.

Leadership Skills – true leaders are not self-entitled and individualistic.

You must always put your team member’s needs before your own.

A successful Operations Leader knows how to empower and inspire their team.

Listening Skills – a true leader knows the power of listening.

That’s the way to learn new ideas, improve the system, and develop. 

Detail-Orientation – the details make an enormous difference in the daily routine.

The service performed by Imperiall thrives on consistency. 

Care – a true leader cares about people.

Before professional, we are all people.

People have problems, situations, and concerns.

It’s the Operations Leader’ responsibility to ensure the team feels heard and cared for.

Trustworthiness – Our culture exists because of mutual trust amongst the team.

Loyalty is essential every step of the way.

Altruism – always put other people’s needs first.

Ensure you provide all the team members with the tools necessary to thrive. 

Systematic Profile – systems exist for a reason.

To ensure professional and efficient operations, the Operations Leader must follow and enforce Imperiall Systems.

Being bilingual is a must! – most of our team members speak Spanish, so we must be able to communicate effectively with them.

Also, English is constantly used with partners and in the office.

Computer Skills - we work with multiple software to increase our efficiency and diminish time spent on manual tasks.

The Operations Leader must be comfortable with computers, iPhones, and iPads.

High-Standard Consistency - in order to achieve results, we must be consistent in developing the team development, following the system, and ensuring high-quality standards

Organization Skills - Plans, organizes, schedules, and budgets in an efficient, productive manner.

Focuses on key priorities.

Driving – frequent visits to partner’s facilities are a must – that’s the best way to keep track of on-site development and quality standards

RESPONSIBILITIES OF THE JOB:

Leadership

Provide constant guidance, support, and inspiration to Community Leaders, Team Leaders, Operations Technicians, and Specialists.

Promote Imperiall culture at all times since that’s our biggest and most important resource.

Lead weekly meetings with your team of Community Leaders regarding self-development, technical training, and human skills training.

Be available for the whole community of Specialists in the field – you must be a reliable source of knowledge, insights, guidance and compassion.

Create constant initiatives to develop the Operations community.

Cultivate a meaningful relationship with all team members based on our core values of respecting, listening, developing, appreciating, celebrating, and caring. 

Evaluate performance using key metrics and address issues to improve it.

Conduct frequent performance reviews, providing honest, direct, and caring feedback to team members.

Operations

Perform weekly meetings with the Director of Leadership to discuss strategic planning and reports about community members, accounts, etc.

Perform daily meetings with Partner Consultant to discuss notes, overall situation of accounts, and review partner requests/complaints.

Perform daily meetings with Community Leaders to go over all the notes, discuss schedules, and dispatch requests/complaints resolutions to be dealt with.

Optimize and oversee the operational aspects of multiple accounts to ensure efficiency.

Constantly monitor and train the operations team on how to lead community members to ensure overall satisfaction.

Review weekly site budget performance and enforce recommendations for improvement.

Visit accounts sites within your area of operation to ensure our standards are met, and all community members are well trained.

Perform periodic site visits to meet new community members, aiming to double-check training procedures and introduce yourself as another layer of leadership within the company.

Perform monthly site visits in strategic accounts for meetings with Team Leaders.

Perform periodic site visits to review quality standards and analyze potential improvement opportunities.

Create Operational plans and strategies for all accounts under your responsibility.

Create and document Specialists’ schedules to maximize efficiency

Co-lead Installations Meetings for new accounts

Administrative

Ensure compliance with the company's policies and operational guidelines.

Review and update Imperiall’s quality assurance software

Review and approve the timekeeping system

Review and update Imperiall’s ticketing software

Review and update Imperiall’s scheduling software

Utilize the main company software to communicate, assign tasks, adjust schedules, and track team member’s activities.

Review, adjust, complete, and report weekly Payroll

Interview applicants for open leadership positions

Conduct progressive discipline process for leadership positions

Ensure progressive discipline process is being correctly followed for all positions

Perform daily meetings with the Talent Coordinator to discuss open positions, available candidates, and recruiting strategies 

Apply today and initiate your journey as a proud member of the Imperiall team!

Required Skill Profession

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