Operations Manager

Job description

Operations Manager

**Sedgwick**

1 Positions

ID: R67190

Posted On 10/23/2025

**Job Overview**

By joining Sedgwick, you'll be part of something truly meaningful.

It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected.

We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance.

Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Operations Manager

**PRIMARY PURPOSE** : To oversee technical and operational functions including compliance with company standards and industry best practices; to ensure consistent delivery of quality services; to oversee staffing and training needs; and to oversee budget preparation and profit and loss management.

Has direct responsibility for less than 25 colleagues.

**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**

+ Oversees internal quality review process and reports monthly.
+ Assures compliance with client internal controls, audit requirements and service agreement requirements.
+ Establishes business plan with goals and objectives for assigned clients.
+ Ensures claims management policies and procedures are followed to assure meeting service standards, state statutes/regulations, disability plan document, industry best practices and client service requirements.
+ Establishes and maintains client contacts.

**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**

+ Performs other duties as assigned.
+ Supports the organization's quality program(s).
+ Travels as required.

**SUPERVISORY RESPONSIBILITIES**

+ Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
+ Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
+ Provides support, guidance, leadership and motivation to promote maximum performance.

**QUALIFICATIONS**

**Education & Licensing**

Bachelor's degree from an accredited college or university preferred.

Licenses as required.

Professional certifications appropriate to line of business preferred.

**Experience**

Eight (8) years claims management experience or equivalent combination of education and experience required to include two (2) years supervisory experience.

**Skills & Knowledge**

+ Excellent oral and written communication, including presentation skills
+ PC literate, including Microsoft Office products
+ Leadership/management/motivational skills
+ Analytical and interpretive skills
+ Strong organizational skills
+ Excellent interpersonal skills
+ Excellent negotiation skills
+ Ability to work in a team environment
+ Ability to meet or exceed Performance Competencies

**WORK ENVIRONMENT**

When applicable and appropriate, consideration will be given to reasonable accommodations.

**Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

**Physical:** Computer keyboarding, travel as required

**Auditory/Visual:** Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.

They are not intended to constitute a comprehensive list of functions, duties, or local variances.

Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.

You may be just the right candidate for this or other roles.**

Primary Contact

1645458383738

Amanda Strothman

,

Phone

Phone

Phone

Fax

amanda.strothman@sedgwick.com

Email

True

False

True

**Job Details**

Categories

Insurance
Management/Executive
Technical

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

8326

Job REQ #

R67190

# Positions

1

Start Date

20251023

End Date

20251125

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Sedgwick

**About the Company**

**Career Development**

Our goal is to make Sedgwick CMS a place where great people can do great things for our clients.

This commitment is evidenced by our colleague development program and supported by our multi-dimensional learning resources.

We invest in the education of our colleagues by providing training and learning resources that focus on our culture, procedures, systems and performance expectations.

We evaluate the educational needs of our colleagues through performance discussions and evaluations.

These needs are filled either through Sedgwick CMS University and through industry certification programs and other external educational resources .

Sedgwick CMS University curriculum offerings take colleagues from orientation to technical training to supervisory and managerial development.

Through Sedgwick CMS University, we provide our colleagues continuous development of professional skills and the ability to deliver quality service to our clients.

**Colleague Orientation**

We offer a required colleague orientation program that allows us to verify and document the training provided to new colleagues.

This program is called Personal Responsibility in Developing Excellence (PRIDE) and is the first component of our comprehensive career development process.

This program introduces and orients new and transitioning colleagues to our company and to their new position.

PRIDE will take colleagues through the first 90 days of their new position.

Objectives of this program focus on providing colleagues an increased awareness of who we are, where we are going, and how they can help us get there.

**Career Paths**

Career path options are identified through an ongoing process of discussion and collaboration between colleagues and their managers.

On an ongoing basis, our managers counsel colleagues regarding their career path, new opportunities, and additional training and development requirements to help them reach their individual goals.

Required Skill Profession

Other General