Operations Manager III, Production Operations, Project Kuiper

Job description

Description
Project Kuiper is Amazon’s low Earth orbit satellite broadband network.

Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.

Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

The Kuiper team is looking for motivated, customer-focused individuals who want to join our team as an Operations Manager III.

This position is a multi-faceted role requiring the ability to balance strategy and execution.

This role will be responsible for managing warehouse managers, technicians, leads in functional areas such as material receipt, picking, kitting, or material delivery.

You are comfortable with ambiguity and will set the vision for our long-term operational planning as well as our daily execution of tasks, ensuring the team consistently executes to meet customer needs.

You recognize that your people are the key to success and use your energy, motivation and innovation to earn trust with your team every day.

This is a hands-on position where your daily activities will range from labor planning to strategic projects to new system development to supporting the customers that depend on our services.

This role will be a Monday - Friday role, but candidates must be open to all shifts.

Key job responsibilities
- Hire, Support, mentor, and motivate your salaried and hourly workforce, promoting a culture of inclusion, innovation and performance.
- Oversee daily execution of warehouse operations to deliver daily requirements with a focus on safety and quality
- Deliver on the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations
- Manage, grow and develop a team of high-performing managers, promoting a culture of inclusion, innovation and performance
- Lead large-scope Operations projects with impact on the overall Kuiper fulfillment operations, including implementing critical business initiatives across multiple sites
- Define and Evaluate process metrics/KPIs across sites to identify improvement initiatives from incoming material receipt to delivery to factory floors
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Quality, Human Resources to develop plans to meet business objectives

A day in the life
You engage your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance.

You provide your team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving.

You develop the talent management and resource allocation strategies to staff in line with forecasted and actual volumes.

This requires you to look across multiple operations to balance the line and ensure customer needs are met at the right time and location.

You demonstrate business acumen and skills in driving change by developing business proposals and driving implementation of recommendations through effective written and oral communication.
You effectively lead cross-functional meetings with clear document writing, agenda creation, note capture and follow-up activity coordination.
Basic Qualifications
- 3+ years of employee and performance management experience
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) or equivalent experience
- Excellent analytical and problem-solving skills
- Effective coaching and mentoring skills
- Ability to work in a fast-paced environment and prioritize tasks
- Demonstrated commitment to safety and quality

Preferred Qualifications
- 2+ years of performance metrics, process improvement or lean techniques experience (Lean Six Sigma certification - Green Belt and higher)
- Master’s Degree in Engineering, Operations Research, Business Management, Business Administration, or equivalent
- 3+ years of ERP experience, especially in SAP
- Strong communication and interpersonal skills
- Proficiency with Microsoft Office, Smartsheet

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $131,900/year in our lowest geographic market up to $178,100/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits .

This position will remain posted until filled.

Applicants should apply via our internal or external career site.

Required Skill Profession

Other General