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Operations Manager, Loan Processing Job Opening In Columbus – Now Hiring Upstart


Job description

About Upstart

Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit.

By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand.

More than 80% of borrowers are approved instantly, with zero documentation to upload.


Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States.

However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.


Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk.

If you are energized by the impact you can make at Upstart, we’d love to hear from you!

The Team: 


Upstart’s Loan Processing team is seeking a highly skilled and motivated Operations Manager to help lead our Personal Loans Team.

The Operations Manager will be responsible for overseeing the day-to-day operations of the Personal Loan department, managing team production and outcomes, and providing leadership and guidance to a team of associates and Associate Operations Managers.

The ideal candidate will have a strong background in people management, operations, and a proven track record of driving results in a fast paced environment.


As the Operations Manager, Loan Processing  at Upstart, you will be responsible for ensuring the Personal Loans team is meeting all target KPIs, such as productivity, turnaround times and touch rates, schedule adherence, and quality.

The Operations Manager will work closely with other key leaders across Upstart to help guide and implement strategies for the department.

Additionally, the Operations Manager will be responsible for providing leadership, coaching, and mentorship to associates and associate managers.


How you’ll make an impact



  • Manage and oversee the daily operations of the Personal Loans team, ensuring efficient and effective workflows and processes.

  • Help develop and implement strategies to optimize team performance and achieve department goals and targets.

  • Monitor team performance metrics and KPIs, identify areas for improvement, and implement corrective actions as needed.

  • Collaborate with other departments, including Product and Engineering, Learning and Development, and  Quality assurance to ensure seamless operations and adherence to company policies and procedures. 

  • Prepare and present reports and updates on team performance, including key metrics, trends, and areas of improvement to senior management.

  • Work closely alongside the Head of Personal Loans, Workforce Management and Finance to ensure staffing conditions are being optimized.


 


Minimum Qualifications 



  • 2+ years of people management experience demonstrating strong leadership and interpersonal skills, with the ability to motivate and inspire others to achieve their full potential.

  • Excellent communication skills, both written and verbal with the ability to effectively communicate with team members and senior management.

  • Strong analytical and problem solving skills with the ability to identify issues and develop thoughtful data driven solutions.


Preferred Qualifications



  • 3+ years of people leadership experience in an operations environment.

  •  2+ years of collections and/or servicing experience.


Position location This role is available in the following locations: Columbus, Ohio


Time zone requirements The team operates on the East coast time zones. 


In-Office requirements.  You will be required to work from the Columbus office 2 days per week. 


What you'll love: 



  • Competitive Compensation (base + bonus & equity)

  • Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 

  • 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings

  • Employee Stock Purchase Plan (ESPP)

  • Life and disability insurance

  • Generous holiday, vacation, sick and safety leave  

  • Supportive parental, family care, and military leave programs

  • Annual wellness, technology & ergonomic reimbursement programs

  • Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering

  • Catered lunches + snacks & drinks when working in offices


 


 


#LI-Associate 







At Upstart, your base pay is one part of your total compensation package.  The anticipated base salary for this position is expected to be within the below range.

Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location.

Individual pay is also determined by job-related skills, experience, and relevant education or training.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process.


In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).

United States | Remote - Anticipated Base Salary Range
$75,900$105,000 USD

Required Skill Profession

Operations Specialties Managers


  • Job Details

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Unlock Your Operations Manager Potential: Insight & Career Growth Guide


Real-time Operations Manager Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Operations Manager in Columbus, United States, highlighting market share and opportunities for professionals in Operations Manager roles.

437739 Jobs in United States
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3291 Jobs in Columbus
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Are You Looking for Operations Manager, Loan Processing Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Upstart adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Operations Manager, Loan Processing Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Columbus. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Operations Manager, Loan Processing?

Key qualifications for Operations Manager, Loan Processing typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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To improve your chances of getting hired for Operations Manager, Loan Processing, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Operations Manager, Loan Processing Job Success

Upstart interview tips for Operations Manager, Loan Processing

Here are some tips to help you prepare for and ace your Operations Manager, Loan Processing job interview:

Before the Interview:

Research: Learn about the Upstart's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Operations Manager, Loan Processing interview at Upstart, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Upstart's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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