Operations Manager

  Job Title:

• Operations Manager Location: New York, NY Company: TopView Sightseeing Compensation: $75,000-$85,000 About Us: TopView Sightseeing is a leading tour company in New York City, offering hop-on hop-off bus tours, boat cruises, and sightseeing packages to visitors from around the world.


• We are dedicated to delivering memorable, high-quality experiences to every guest.

Job Summary:

• We are seeking a hands-on and organized Operations Manager to oversee the day-to-day activities of our sightseeing tours in New York City.


• This role is responsible for managing schedules, coordinating staff and fleet operations, and ensuring excellent customer service and safety standards.

Key Responsibilities:

• Oversee daily sightseeing bus tour operations   Manage and schedule drivers and support staff   Coordinate with customer service and sales teams to ensure smooth tour execution   Implement and uphold safety and quality standards   Analyze operational performance and implement improvements   Resolve on-site issues and emergencies in real time   Prepare daily and weekly operational reports   Qualifications: 3+ years of experience in operations management, preferably in tourism, transportation, or hospitality   Strong leadership and organizational skills   Ability to work in a fast-paced, dynamic environment   Excellent problem-solving and communication skills   Familiarity with NYC geography and tourism industry is a plus   Flexible schedule - mandatory weekends and holidays   Ability to commute to our office next to Bryant Park Benefits: Health and dental insurance   Paid time off   Opportunity to grow within a fast-paced, expanding company   Complimentary access to all tours under our company umbrella Powered by JazzHR