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Urgent! Operations Manager/Account Manager Job Opening In Troy – Now Hiring KellyOCG

Operations Manager/Account Manager



Job description

Role: Operations Manager / Account Manager

Key Roles and Responsibilities 

  • Execute and Manage contingent workforce programs / projects for the customer as a Managed Service Provider (MSP) fulfilling contingent workforce / project needs through supplier / vendor sourcing channels.

  • Selection and Performance Management of suppliers / vendors as per the need of the customers.

  • Finance, Taxation and Reconciliation of Project accounts.

  • Experience using standard MSP/CWO operations tools or proprietary MSP/CWO tools for Client reporting, internal reporting and account management.

  • Details of Roles & Responsibilities 

  • Supplier Contract and Performance Management: 
  • Supplier contract management involving renewal of legal contracts, re-aligning financials based on supplier performances and other such established metrics of programs, thus ensure successful progressive partnerships (50+ suppliers in the IT and Communication, Embedded technologies, BFSI, ITES industries).

  • Play a pivotal role to establish and conduct periodic review while creating benchmarks for supplier performance so as to address changing business delivery needs of clientele.

  • Consistently endeavor to bring-in current trends and stay abreast with clients, hence able to ramp-up supplier-force during expansions.

  • Operations Management: 

  • Implementing CW rate card for the program on the required job catalogues & maintaining the cost avoidance process to ensure effective rate optimization on CW category.

    Also, refreshing the rate card at regular intervals as per market needs.

  • Identify and drive cost savings initiatives through optimized CW rate cards, resulting in volume discounts and tenure discounts.

  • Quick turnaround when it comes to establishing and maintaining stakeholder relationships across business lines.

  • Ensure agreed quality standards are maintained while managing the life cycle across SOWs through T&M/fixed pricing milestones.

  • Impact reduction of time-card approval cycles, thus resulting in measured improvements for better project financials.

  • Ensure 100% timely salary payouts in CW programs while monitoring the payroll process across all programs.

  • Ensure process accuracy of invoice submittals to be 100% and hence their timely payouts to suppliers as per SLAs, thus no reversals / late payments which effect the P&L nor the partner and engagement metrics.

  • Serve as the point of resolution for Issues/Disputes to ensuring appropriate solutions to all the stakeholders.

  • Stay proficient and hands-on in usage of VMS tools like IQNavigator (IQN), Emptoris, Provade, Ariba, Fieldglass, Beeline etc.

    to be able to resolve real-time, on-the ground issues which arise due to change of SPOC/end-user during critical phases.

  • Responsible for multiple MSP program P&L Operations to ensure targeted return on sales is achieved.

  • Responsible for Mentorship of CWO team w.r.to career-progression, training and enablement needs.

  • Compliance and Reporting: 

  • Responsible for adherence to the program’s outlined process compliance through regular audit & periodic proactive reporting to stake holders (QBRs, Monthly reviews, Milestone reviews etc.).

  • Stay as the Go-to point for accurate financial & real-time business metric reports and analysis so as to assist business health assessments, model program showcasing etc.

  • Skills Required

  • Ability to work in environments which require quick TAT due to competing priorities, industry information sensitivity etc.

  • Ability to mentor and guide a large team across levels and locations
  • Participate actively in apprisal and development cycles of team-members.

  • Ability to build, nurture, grow and impact relationships with client stakeholders of all levels of an organization.

  • Good communication and business presence which can ensure the above with internal and external stakeholders while partnering for success.

  • Eye for detail of accuracy in data capture and its presentation.

  • Effectively work with peer group to build efficiencies and foster a strong larger team environment.

  • Capability of participating in expansion bids which require playing the role of a solutioner, if and when situations demand.

  • Ability to update self on knowledge of Industry specific processes, Org-structures, job families and culture may be required depending upon the clientile
  • Minimum years’ experience required: 10-15 years

    Qualification: Bachelor’s degree (Any)


    Required Skill Profession

    Operations Specialties Managers



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